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Work From Home Email Chat Support Jobs in Rochester, NY

Service Representative

Rochester, NY · On-site +1

$14.71 - $27.32/hr

... work smarter, support their people, and achieve better business outcomes. This is an exciting time ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...

... work smarter, support their people, and achieve better business outcomes. This is an exciting time ... Delivers quality service to Paychex clients via phone, email, chat, and other avenues * Follows up ...

Location: 100% Remote (Work From Home) About InsuraTec: InsuraTec is a leading provider in ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

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In addition to industry-leading online training and working from home, each office conducts real-time field training; we provide daily coaching and mentorship. This allows professionals from any ...

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Work From Home Email Chat Support information

See Rochester, NY salary details

$14

$25

$44

How much do work from home email chat support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for work from home email chat support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What is work from home email chat support?

A Work From Home Email Chat Support job involves assisting customers via email and chat instead of phone calls. Responsibilities typically include answering inquiries, resolving issues, and providing information about products or services. This role requires strong written communication skills, problem-solving abilities, and multitasking. It offers the flexibility to work remotely while ensuring efficient customer support.

What are the key skills and qualifications needed to thrive in work from home email chat support?

To succeed as a Work From Home Email Chat Support, you need excellent written communication skills, attention to detail, and a high school diploma or equivalent educational background. Familiarity with customer service platforms, ticketing systems, and basic computer applications like email and chat tools is often required. Strong problem-solving abilities, time management, and the ability to remain patient and courteous under pressure are valuable soft skills for this role. These skills ensure that customer inquiries are handled efficiently and professionally, resulting in high customer satisfaction and effective remote collaboration.

What are some common challenges faced by work from home email chat support representatives, and how can they be managed?

Work From Home Email Chat Support representatives often face challenges such as managing high volumes of customer inquiries, maintaining productivity without in-person supervision, and ensuring clear, concise communication with customers. Staying organized through proper ticket management and prioritizing tasks can help meet response time expectations. It’s also important to establish a comfortable, distraction-free workspace and follow a set work routine. Regular virtual check-ins with supervisors and colleagues provide support and help foster a sense of team collaboration even in a remote environment.

What are popular job titles related to Work From Home Email Chat Support jobs in Rochester, NY?

For Work From Home Email Chat Support jobs in Rochester, NY, the most frequently searched job titles are:

What cities near Rochester, NY are hiring for Work From Home Email Chat Support jobs?

Cities near Rochester, NY with the most Work From Home Email Chat Support job openings:

Infographic showing various Work From Home Email Chat Support job openings in Rochester, NY as of August 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 100% Remote job distribution, with an average salary of $53,457 per year, or $25.7 per hour.

Remote Licensed Mental Health Counselor - Full-Time Opportunities at Kessler Counseling Center

Kessler Counseling Center

Rochester, NY • Remote

Full-time

Posted yesterday

New


Job description

Position Overview

Kessler Counseling Center is excited to invite qualified candidates to apply for the position of Remote Licensed Mental Health Counselor. We are seeking dedicated professionals who are committed to enhancing the mental health and well-being of individuals in need. This full-time role is ideal for compassionate therapists looking to make a difference while enjoying the flexibility of working from home and maintaining a harmonious work-life balance.

About the Organization

Kessler Counseling Center is a leading community health clinic based in Rochester, New York. Our mission is to provide accessible and empathetic mental health services to the diverse populations we serve. We pride ourselves on creating a supportive environment for both our clients and team members, offering cutting-edge resources and dedicated administrative support that allows counselors to focus on what they do best—providing exceptional care.

Work Environment

This position allows you to work entirely remotely, giving you the freedom to craft your own schedule while leveraging advanced technology to assist clients through secure video and text-based therapy sessions. Our platform provides an all-in-one counselor dashboard that facilitates easy client management and communication. With our unlimited administrative support, you can focus solely on enhancing the mental health of your clients without the burden of excessive paperwork or marketing concerns.

Key Responsibilities

As a Remote Licensed Mental Health Counselor, you will be responsible for:

  • Providing individual counseling sessions via video chat to help clients improve their mental health.
  • Encouraging clients to openly discuss their emotions and life experiences, promoting self-insight and stronger relationships.
  • Acting as an advocate for your clients, assisting them in setting and achieving their personal goals.
  • Evaluating clients' mental conditions and developing tailored treatment plans using a solution-focused approach.
  • Regularly documenting client progress and adapting treatment methods as necessary to ensure the best outcomes.
Patient Population / Client Focus

The clients you'll work with at Kessler Counseling Center are screened extensively to ensure they are suitable for remote counseling. You will be engaging with stable adults experiencing low acuity mental health issues, meaning that you can focus on delivering quality care without the challenges presented by severe cases. Our team will match you with clients whose needs align with your specialties and demographic preferences, fostering a rewarding therapeutic relationship.

Qualifications

To qualify for this role, you must possess:

  • A Master’s degree in Social Work, Mental Health Counseling, Marriage and Family Therapy, or a related field.
  • A full, unrestricted license in New York to practice as either a Licensed Mental Health Counselor (LMHC), Licensed Marriage and Family Therapist (LMFT), or Licensed Clinical Social Worker (LCSW).
  • Strong interpersonal skills and a sympathetic nature that allows you to connect with clients on a personal level.
  • Proficiency in using technology for remote therapy sessions and electronic documentation.
Preferred Experience

While we welcome candidates from diverse backgrounds, we prefer individuals who have:

  • Experience in teletherapy or remote counseling.
  • A background in working with adult populations suffering from mild to moderate mental health issues.
  • Familiarity with evidence-based therapy techniques and an understanding of various therapeutic modalities.
Compensation and Benefits

You will receive a competitive annual salary ranging from USD 90,000 to 104,000, commensurate with your experience and hours worked. Additional benefits include:

  • A generous sign-on bonus to welcome you to our team.
  • Weekly direct deposit for hassle-free payment.
  • A monthly healthcare stipend for full-time counselors to assist with medical expenses.
  • Minimal administrative duties, allowing you to focus more on client care and less on paperwork.
Career Growth Opportunities

At Kessler Counseling Center, we believe in fostering talent and supporting our staff's professional development. We provide comprehensive onboarding and ongoing training designed to help counselors refine their skills and stay current with best practices in the field. You'll have the opportunity to grow your caseload quickly and efficiently, which elevates your clinical expertise and personal satisfaction.

Why Join Our Team

By joining Kessler Counseling Center, you'll become part of a dynamic team that values innovation, compassion, and the well-being of both clients and staff. Our commitment to creating a supportive environment is reflected in our continuous efforts to provide exceptional resources and services. You will have the flexibility to work from home, a fulfilling opportunity to make a difference in people's lives, and robust financial compensation.

Application Information

If you are ready to embark on a rewarding career as a Remote Licensed Mental Health Counselor with Kessler Counseling Center, please submit your resume along with your licensing information. We look forward to hearing from you and potentially welcoming you to our dedicated team!