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Work From Home Email Chat Support Jobs in Puerto Rico

Huntington

EDW Application Architect, Sr

Florida, PR · On-site +1

  • Medical

  • Life

  • Retirement

  • PTO

We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will ...

PMA Consultants Careers

Project Scheduler (00565)

Carolina, PR · On-site +1

$102K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... support both internal stakeholders and client teams. This role requires hands-on experience with ... We offer a combination of workplace options that include a PMA office location; work-from-home; or ...

Customs and Border Protection

$61K - $80K/yr

Verifying and assessing relevant facts from several sources, examines documentation. * Ensuring ... Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable ...

Collins Aerospace

Sr. Data Analyst (Puerto Rico)

Santa Isabel, PR · Remote

$77K - $97K/yr

  • Medical

  • Life

  • Retirement

Collect, analyze, and maintain data from multiple collaboration platforms to support operational ... Employees who are working in Remote roles will work primarily offsite (from home). The employee may ...

RTX

Cloud Network Security Engineer (Puerto Rico)

Santa Isabel, PR · Remote

$94K - $128K/yr

  • Medical

  • Life

  • Retirement

Support internal RTX business units by reviewing network security requests and assisting in the ... Employees who are working in Remote roles will work primarily offsite (from home). The employee may ...

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All JobsEmail Chat Support JobsWork From Home Email Chat Support JobsWork From Home Email Chat Support Jobs in Puerto Rico

Work From Home Email Chat Support information

What is work from home email chat support?

A Work From Home Email Chat Support job involves assisting customers via email and chat instead of phone calls. Responsibilities typically include answering inquiries, resolving issues, and providing information about products or services. This role requires strong written communication skills, problem-solving abilities, and multitasking. It offers the flexibility to work remotely while ensuring efficient customer support.

What are the key skills and qualifications needed to thrive in work from home email chat support?

To succeed as a Work From Home Email Chat Support, you need excellent written communication skills, attention to detail, and a high school diploma or equivalent educational background. Familiarity with customer service platforms, ticketing systems, and basic computer applications like email and chat tools is often required. Strong problem-solving abilities, time management, and the ability to remain patient and courteous under pressure are valuable soft skills for this role. These skills ensure that customer inquiries are handled efficiently and professionally, resulting in high customer satisfaction and effective remote collaboration.

What are some common challenges faced by work from home email chat support representatives, and how can they be managed?

Work From Home Email Chat Support representatives often face challenges such as managing high volumes of customer inquiries, maintaining productivity without in-person supervision, and ensuring clear, concise communication with customers. Staying organized through proper ticket management and prioritizing tasks can help meet response time expectations. It’s also important to establish a comfortable, distraction-free workspace and follow a set work routine. Regular virtual check-ins with supervisors and colleagues provide support and help foster a sense of team collaboration even in a remote environment.

What are popular job titles related to Work From Home Email Chat Support jobs in Puerto Rico?

For Work From Home Email Chat Support jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Work From Home Email Chat Support jobs in Puerto Rico look for?

The top searched job categories for Work From Home Email Chat Support jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Work From Home Email Chat Support jobs?

Cities in Puerto Rico with the most Work From Home Email Chat Support job openings:

Work From Home Email Chat Support jobs near you
Infographic showing various Work From Home Email Chat Support job openings in Puerto Rico as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Web Conferencing Support Engineer (Puerto Rico)

Collins Aerospace

Santa Isabel, PR • Remote

Full-time

Medical, Life, Retirement

Posted 18 days ago

Collins Aerospace rating

8.4

Company rating: 8.4 out of 10

Based on 251 frontline employees who took The Breakroom Quiz

33rd of 72 rated aerospace companies

Job description

Date Posted:

2026-07-30

Country:

United States of America

Location:

US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required
At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:

The Web Conferencing Support Engineer is responsible for deploying, managing, and optimizing Microsoft Teams Audio Conferencing services, ensuring reliable PSTN connectivity, high call quality, and effective troubleshooting across the enterprise.

What You Will Do

  • Provide tier‑2/3 support for escalated conferencing issues.
  • Responsible for adding/removing accounts, adding/removing the recording feature and supporting all end users across Raytheon, PWA, PWC and Collins.
  • Configure and manage Teams Audio Conferencing licenses, dial-in numbers, and conferencing bridges.
  • Ensure proper setup of PSTN connectivity for Direct Routing.
  • Use the Teams Admin Center, Call Quality Dashboard (CQD), and Teams PowerShell to monitor call quality, latency, jitter, and packet loss
  • Investigate and resolve dial-in or dial-out issues, and review end-user call logs and troubleshoot bridging failures.
  • Responsible for the creation and modification of Knowledge Based Articles
  • Vendor Management
  • Responsible for testing new functionality and release planning
  • This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

Qualifications You Must Have

  • A University Degree or equivalent experience and minimum 2 years prior relevant experience, or an Advanced Degree in a related field and minimum 1 year experience.
  • Experience working with help desk ticketing tool
  • Experience in a technical support role

Qualifications We Prefer

  • Microsoft Cloud Certification or equivalent
  • Experience working and managing MS Teams Web Conferencing tools
  • Vendor Management Experience 

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.

Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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What Collins Aerospace employees say

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About Collins Aerospace

Sourced by ZipRecruiter

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

2018

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