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Work From Home Email Chat Agent Jobs in Puerto Rico

PMA Consultants Careers

Project Scheduler (00565)

Carolina, PR · On-site +1

$102K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We offer a combination of workplace options that include a PMA office location; work-from-home; or a client site. Wherever we work, we openly share knowledge as we believe that collaboration with ...

Weil Group, Inc.

Purchasing Agent

Juncos, PR · On-site +1

May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects from design to implementation while ...

Collins Aerospace

Sr. Data Analyst (Puerto Rico)

Santa Isabel, PR · Remote

$77K - $97K/yr

  • Medical

  • Life

  • Retirement

Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed. RTX is an Equal Opportunity ...

RTX

Cloud Network Security Engineer (Puerto Rico)

Santa Isabel, PR · Remote

$94K - $128K/yr

  • Medical

  • Life

  • Retirement

Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed. RTX is an Equal Opportunity ...

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All JobsEmail Chat Agent JobsWork From Home Email Chat Agent JobsWork From Home Email Chat Agent Jobs in Puerto Rico

Work From Home Email Chat Agent information

What is a work from home email chat agent?

A Work From Home Email Chat Agent is a customer service professional who assists customers via email and online chat platforms, all from a remote location. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring customer satisfaction without phone calls. This role requires strong written communication skills, attention to detail, and the ability to multitask efficiently using digital tools. Many companies hire email chat agents to provide around-the-clock support while offering employees the flexibility of working from home.

What are the key skills and qualifications needed to thrive as a work from home email chat agent?

To thrive as a Work From Home Email Chat Agent, you need excellent written communication, problem-solving abilities, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk or Freshdesk and fast typing skills are typically required. Strong attention to detail, patience, and adaptability help agents provide clear, timely assistance and handle multiple conversations efficiently. These skills ensure customers receive accurate, satisfying support, maintaining company reputation and customer loyalty in a remote environment.

What are some common challenges faced by work from home email chat agents, and how can they be managed?

Work From Home Email Chat Agents often face challenges such as maintaining productivity in a remote environment, managing high volumes of customer inquiries, and ensuring clear, professional written communication at all times. To overcome these, it’s important to establish a dedicated workspace, adhere to a consistent schedule, and use organizational tools to track and prioritize tasks. Additionally, staying connected with your team through regular virtual meetings and chats can help you stay updated on procedures and foster a sense of collaboration.

What is the difference between Work From Home Email Chat Agent vs Customer Service Representative?

AspectWork From Home Email Chat AgentCustomer Service Representative
Work EnvironmentRemote, home-basedCan be remote or in-office
Primary CommunicationEmail and live chatPhone, email, in-person
Required SkillsWritten communication, tech-savvyVerbal communication, problem-solving
Common CertificationsCustomer service, communication skillsCustomer service, sometimes specific industry certifications

Work From Home Email Chat Agents primarily handle customer inquiries via email and live chat, focusing on written communication. Customer Service Representatives may handle multiple channels, including phone and in-person interactions. Both roles require strong communication skills, but the email chat agent role emphasizes written skills and tech proficiency, often performed remotely, while customer service reps may work in various environments.

What are popular job titles related to Work From Home Email Chat Agent jobs in Puerto Rico?

For Work From Home Email Chat Agent jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Work From Home Email Chat Agent jobs in Puerto Rico look for?

The top searched job categories for Work From Home Email Chat Agent jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Work From Home Email Chat Agent jobs?

Cities in Puerto Rico with the most Work From Home Email Chat Agent job openings:

Work From Home Email Chat Agent jobs near you
Infographic showing various Work From Home Email Chat Agent job openings in Puerto Rico as of June 2026, with employment types broken down into 45% Full Time, 36% Part Time, and 19% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Project Scheduler (00565)

PMA Consultants Careers

Carolina, PR • On-site, Remote

$102K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 29 days ago

Job description

The Project Scheduler independently manages medium to large and complex project schedules, and provides advanced analysis, forecasting, and reporting to support both internal stakeholders and client teams. This role requires hands-on experience with Primavera P6 or Microsoft Project and understanding of the full project lifecycle.  
Responsibilities
  • Lead the development, maintenance, and status updates of project schedules using Primavera P6 or Microsoft Project. 

  • Develop and manage summary and detailed project schedules for mid- to large-scale and multiple concurrent projects. 

  • Interpret contract requirements and ensure proper integration of scheduling deliverables. 

  • Track progress against baseline schedules, identify critical paths, and analyze variances and delays. 

  • Develop and present schedule status reports, dashboards, and narratives for internal and client-facing audiences. 

  • Conduct what-if analyses, time impact studies, and recovery plan evaluations. 

  • Ensure compliance with scheduling best practices and delivery method standards, including design/build projects. 

  • Collaborate with project managers, engineers, and construction professionals to gather schedule data and status updates. 

  • Attend and participate in project meetings and site visits to validate schedule accuracy and progress. 

  • Other duties as assigned. 

Qualifications

  • Bachelor's degree in engineering, construction management, or related field required. 

  • 5+ years of hands-on experience in project scheduling and controls within the construction or engineering industries required, pharmaceutical experience preferred. 

  • Advanced proficiency in Oracle Primavera P6 or Microsoft Project and related reporting tools required. NetPoint experience a plus.   

  • Strong analytical, communication, and presentation skills. 

  • Experience reviewing and analyzing schedules from general contractors. 

  • Understanding of construction lifecycles and design/build delivery methods preferred. 

  • Equivalent combinations of education, experience, and training may be substituted for the stated minimum qualifications. 

$102,409 - $120,330 a year
The salary range for this position is $102,409 - $120,330.
A hired employee will be placed within this salary range based on a variety of legitimate business reasons, including but not limited to the individual's scope of relevant experience and geographic location.
Additional Requirements
 
Physical: Standing or sitting for long periods; must be able to lift up to 15 pounds at times and spend extended hours in front of a computer screen.
 
Cognitive: Problem-solving, written, and verbal communication skills; computer and software skills; and ability to read and interpret text online or in printed form.
 
About PMA
 
At PMA, employee well-being is a daily priority. We offer a combination of workplace options that include a PMA office location; work-from-home; or a client site. Wherever we work, we openly share knowledge as we believe that collaboration with peers improves our work product and that pursuing subject matter expertise is a lifelong endeavor.  
 
We are committed to a culture of equity, diversity, and inclusion. We affirm and respect diverse backgrounds and opinions because we believe they yield the best solutions for our clients. We promote emotional intelligence and trust by nurturing these values within our new hires.  
 
We encourage staff to develop rewarding, long-term careers at PMA, and we implement formal leadership development programs that help you attain your goals. At PMA, shared success is a core value. Every employee who contributes is recognized, celebrated, and rewarded. We look for self-driven candidates eager to assume responsibility and join a community of respect founded on collaboration and accountability, not titles. If you aim to transform the project management practice toward continuous improvement of project outcomes, the profession, and yourself, PMA looks forward to warmly welcoming you to our team.  
 
We offer competitive pay and benefits, wellness programs for you and your family, and career development opportunities to advance your professional goals.  
 
As a PMA professional, you will be empowered to make timely and effective decisions and significant daily contributions to complex facets of project delivery. Join a team that has achieved a world-class reputation in the construction industry and has been voted a "Best Place to Work." 
 
PMA offers competitive wages and comprehensive benefits, including medical, prescription, dental, vision, time off with pay, 401(k) with company match, life, disability, and professional development reimbursement for qualifying employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), disability, national origin, or any other characteristic protected by applicable laws, regulations, and ordinances. Qualified female and minority applicants are encouraged to apply.
 
EOE, including persons with disabilities and veterans.
 
VEVRAA federal contractor.
 
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