Title: IT Support / Service Desk Agent Location: Columbus, OH 43219 - Onsite Duration: 12 Months ... of chat experience*** Required Education: • High school diploma or GED with relevant work ...
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Title: IT Support / Service Desk Agent Location: Columbus, OH 43219 - Onsite Duration: 12 Months ... of chat experience*** Required Education: • High school diploma or GED with relevant work ...
IT Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $21/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat ... Required Education: • High school diploma or GED with relevant work experience #CareerBuilder ...
Quick apply
IT Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $21/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat ... Required Education: • High school diploma or GED with relevant work experience #CareerBuilder ...
Technical Support
Columbus, OH · On-site
$20 - $22/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat ... work experience
Quick apply
Technical Support
Columbus, OH · On-site
$20 - $22/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat ... work experience
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat ... work experience
Quick apply
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat ... work experience
IT Support
Columbus, OH · On-site
$20 - $22/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat ... High school diploma or GED with relevant work experience • Ability to diagnose the cause of ...
Quick apply
IT Support
Columbus, OH · On-site
$20 - $22/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat ... High school diploma or GED with relevant work experience • Ability to diagnose the cause of ...
Work from Home
New Holland, OH · Remote
$25/hr
Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...
Work from Home
New Holland, OH · Remote
$25/hr
Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...
Work from Home
Columbus, OH · Remote
$25/hr
Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...
Work from Home
Columbus, OH · Remote
$25/hr
Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...
Work from Home
Ostrander, OH · Remote
$25/hr
Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...
Work from Home
Ostrander, OH · Remote
$25/hr
Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...
Work from Home
Carroll, OH · Remote
$25/hr
Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...
Work from Home
Carroll, OH · Remote
$25/hr
Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...
Work from Home
Lancaster, OH · Remote
$25/hr
Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...
Work from Home
Lancaster, OH · Remote
$25/hr
Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...
Work from Home
Cable, OH · Remote
$25/hr
Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...
Work from Home
Cable, OH · Remote
$25/hr
Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...
Work from Home
Columbus, OH · Remote
$25/hr
Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...
Work from Home
Columbus, OH · Remote
$25/hr
Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...
Work from Home
Sunbury, OH · Remote
$25/hr
Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...
Work from Home
Sunbury, OH · Remote
$25/hr
Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...
Work from Home
Washington Court House, OH · Remote
$25/hr
Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...
Work from Home
Washington Court House, OH · Remote
$25/hr
Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...
Work from Home
Marysville, OH · Remote
$25/hr
Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...
Work from Home
Marysville, OH · Remote
$25/hr
Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...
Work from Home
Columbus, OH · Remote
$25/hr
Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...
Work from Home
Columbus, OH · Remote
$25/hr
Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...
Work from Home
Granville, OH · Remote
$25/hr
Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...
Work from Home
Granville, OH · Remote
$25/hr
Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...
Work from Home
Grove City, OH · Remote
$25/hr
Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...
Work from Home
Grove City, OH · Remote
$25/hr
Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...
Work from Home
Columbus, OH · Remote
$25/hr
Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...
Work from Home
Columbus, OH · Remote
$25/hr
Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...
Work from Home
Columbus, OH · Remote
$25/hr
Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...
Work from Home
Columbus, OH · Remote
$25/hr
Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...
Work From Home Email Chat Agent information
See Columbus, OH salary details
$10.68 - $11.50
0% of jobs
$11.50 - $12.33
0% of jobs
$12.33 - $13.15
0% of jobs
$13.15 - $13.97
21% of jobs
$14.07 is the 25th percentile. Wages below this are outliers.
$13.97 - $14.80
34% of jobs
$14.80 - $15.62
15% of jobs
$16.44 is the 75th percentile. Wages above this are outliers.
$15.62 - $16.44
5% of jobs
$16.44 - $17.27
10% of jobs
$17.27 - $18.09
4% of jobs
$18.09 - $18.91
5% of jobs
$18.91 - $19.74
5% of jobs
$10
$15
$19
How much do work from home email chat agent jobs pay per hour?
As of May 28, 2026, the average hourly pay for work from home email chat agent in Columbus, OH is $15.55, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $16.73 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Work From Home Email Chat Agent, and why are they important?
To thrive as a Work From Home Email Chat Agent, you need excellent written communication, problem-solving abilities, and basic computer literacy, often supported by a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk or Freshdesk and fast typing skills are typically required. Strong attention to detail, patience, and adaptability help agents provide clear, timely assistance and handle multiple conversations efficiently. These skills ensure customers receive accurate, satisfying support, maintaining company reputation and customer loyalty in a remote environment.
What are some common challenges faced by Work From Home Email Chat Agents, and how can they be managed?
Work From Home Email Chat Agents often face challenges such as maintaining productivity in a remote environment, managing high volumes of customer inquiries, and ensuring clear, professional written communication at all times. To overcome these, it’s important to establish a dedicated workspace, adhere to a consistent schedule, and use organizational tools to track and prioritize tasks. Additionally, staying connected with your team through regular virtual meetings and chats can help you stay updated on procedures and foster a sense of collaboration.
What is a Work From Home Email Chat Agent?
A Work From Home Email Chat Agent is a customer service professional who assists customers via email and online chat platforms, all from a remote location. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring customer satisfaction without phone calls. This role requires strong written communication skills, attention to detail, and the ability to multitask efficiently using digital tools. Many companies hire email chat agents to provide around-the-clock support while offering employees the flexibility of working from home.
What is the difference between Work From Home Email Chat Agent vs Customer Service Representative?
| Aspect | Work From Home Email Chat Agent | Customer Service Representative |
|---|---|---|
| Work Environment | Remote, home-based | Can be remote or in-office |
| Primary Communication | Email and live chat | Phone, email, in-person |
| Required Skills | Written communication, tech-savvy | Verbal communication, problem-solving |
| Common Certifications | Customer service, communication skills | Customer service, sometimes specific industry certifications |
Work From Home Email Chat Agents primarily handle customer inquiries via email and live chat, focusing on written communication. Customer Service Representatives may handle multiple channels, including phone and in-person interactions. Both roles require strong communication skills, but the email chat agent role emphasizes written skills and tech proficiency, often performed remotely, while customer service reps may work in various environments.
What are popular job titles related to Work From Home Email Chat Agent jobs in Columbus, OH? For Work From Home Email Chat Agent jobs in Columbus, OH, the most frequently searched job titles are:
- Work From Home Tulip
- Work From Home Airline Sales Representative
- Work From Home Knollwood Club
- Independent Contractor Work From Home Solar Consultant
- Work From Home Cbre Global Workplace Solutions
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What job categories do people searching Work From Home Email Chat Agent jobs in Columbus, OH look for? The top searched job categories for Work From Home Email Chat Agent jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Work From Home Email Chat Agent jobs? Cities near Columbus, OH with the most Work From Home Email Chat Agent job openings:
$19/hr
Contractor
Posted 6 days ago
Job description
Title: IT Support / Service Desk Agent
Location: Columbus, OH 43219 - Onsite
Duration: 12 Months + Extensions
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high quality end-user technical support, related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high quality end-user technical support, related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience