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Work From Home Duke Energy Customer Service Jobs in Racine, WI

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Work From Home Duke Energy Customer Service information

See Racine, WI salary details

$9

$17

$25

How much do work from home duke energy customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for work from home duke energy customer service in Racine, WI is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What is a work from home Duke Energy customer service job?

A Work From Home Duke Energy Customer Service job involves assisting customers with billing inquiries, service requests, and account management over the phone or online. Representatives handle customer concerns, provide information about energy services, and help resolve issues efficiently. This role requires strong communication skills, problem-solving abilities, and a reliable home office setup.

What types of customer issues or inquiries will I handle in this remote Duke Energy customer service role?

As a remote Duke Energy Customer Service representative, you will assist customers with a range of issues, including billing questions, service outages, new account setups, payment arrangements, and general inquiries about energy services. You may also help customers with troubleshooting, provide updates on service requests, and escalate more complex concerns to appropriate teams. The majority of your interactions will occur over phone and email, requiring attentive listening and clear communication. Handling a diverse variety of customer requests keeps the work engaging and helps build strong problem-solving and multitasking skills.

What are the key skills and qualifications needed to thrive in the work from home Duke Energy customer service position, and why are they important?

To thrive as a Work From Home Duke Energy Customer Service representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and basic computer literacy is typically required. Excellent listening skills, patience, and the ability to stay calm under pressure are highly valued soft skills. These qualifications enable you to efficiently address customer inquiries, resolve issues, and deliver high-quality service in a remote environment.

How to become a work from home Duke Energy customer service representative?

To become a work-from-home Duke Energy customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and computer proficiency. The application process involves submitting an online application, completing assessments, and participating in virtual interviews. Prior experience in customer service and familiarity with utility billing systems can be advantageous.

Is remote work as a Work From Home Duke Energy Customer Service representative a stressful job?

Work From Home Duke Energy Customer Service representatives typically experience moderate stress levels due to handling customer inquiries and resolving issues remotely. Success in the role depends on strong communication skills, patience, and the ability to manage high call volumes efficiently. The job often involves adhering to performance metrics and maintaining professionalism in a virtual environment.

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For Work From Home Duke Energy Customer Service jobs in Racine, WI, the most frequently searched job titles are:

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Work From Home Duke Energy Customer Service jobs near you

Benefits Enrollment Officer (Work From Home)

Zuzick Organization of Globe Life

Racine, WI • Remote

Full-time

Posted 27 days ago

Globe Life Insurance rating

8.0

Company rating: 8.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

173rd of 315 rated insurance

Job description

  • Meet with clients through Zoom to discuss benefits options and enrollment needs.
  • Use Zoom confidently to schedule, host, and manage virtual appointments.
  • Explain benefit plans clearly and answer client questions in a professional manner.
  • Assist clients with completing enrollment applications and required documentation.
  • Maintain accurate records and provide excellent customer service throughout the enrollment process.
  • Strong communication and customer service skills.
  • Comfortable using Zoom and other computer applications.
  • Ability to work independently in a remote environment.
  • Strong attention to detail and organizational skills.

What Globe Life Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Globe Life logo

About Globe Life

Sourced by ZipRecruiter

Our Actions Today have a lasting impact on Tomorrow. Therefore, We aim to inspire everyone in our network to help Make Tomorrow Better. At Globe Life, We empower our Customers by offering products that help secure their Financial Future and Protect them from the unexpected. We give our Employees the chance to give back, Support Initiatives with a Service First Mindset, and Promote from within.

Industry

Insurance services and insurance agencies and brokerages

Company size

1,001 - 5,000 Employees

Headquarters location

McKinney, TX, US

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