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Work From Home Duke Energy Customer Service Jobs

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Overview Start your career journey with energy, teamwork, and endless opportunities! Whether you're ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Start your career journey with energy, teamwork, and endless opportunities! Whether you're just ... Must Haves for Work at Home: * Private, distraction free workspace (not a shared/common area of the ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Overview Start your career journey with energy, teamwork, and endless opportunities! Whether you're ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

Adecco

Customer Service Call Agent 8am 5pm

Jackson, MI · Remote

$15.50/hr

Energy Customer Care Agent (Work From Home) Location: Michigan (Remote), must reside in the state ... In this work-from-home role, you will support utility customers by delivering exceptional service ...

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Work From Home Duke Energy Customer Service information

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How much do work from home duke energy customer service jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for work from home duke energy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Work From Home Duke Energy Customer Service position, and why are they important?

To thrive as a Work From Home Duke Energy Customer Service representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and basic computer literacy is typically required. Excellent listening skills, patience, and the ability to stay calm under pressure are highly valued soft skills. These qualifications enable you to efficiently address customer inquiries, resolve issues, and deliver high-quality service in a remote environment.

How hard is it to get hired at Duke Energy?

Getting hired for a Work From Home Duke Energy Customer Service position typically involves completing an online application, passing a skills assessment, and participating in interviews. Candidates often need strong communication skills, customer service experience, and the ability to work independently in a remote environment. The hiring process can take several weeks depending on the volume of applicants and the specific role requirements.

Is remote CSR a stressful job?

Work From Home Customer Service Representatives (CSRs) often experience stress due to handling customer inquiries, managing high call volumes, and meeting performance metrics. However, the remote environment can reduce commuting stress and offer flexible schedules, which may help manage overall job-related stress levels.

What is a Work From Home Duke Energy Customer Service job?

A Work From Home Duke Energy Customer Service job involves assisting customers with billing inquiries, service requests, and account management over the phone or online. Representatives handle customer concerns, provide information about energy services, and help resolve issues efficiently. This role requires strong communication skills, problem-solving abilities, and a reliable home office setup.

How much does Duke Energy pay per hour?

Work From Home Duke Energy Customer Service representatives typically earn around $15 to $20 per hour, depending on experience and location. The role often requires strong communication skills and familiarity with customer service software. Compensation may vary based on company policies and regional pay scales.

Can you work from home as a customer service representative?

Work From Home Duke Energy Customer Service representatives can often perform their duties remotely, especially with the use of computers and communication tools like phone and chat systems. The availability of remote work may depend on the company's policies and the specific role requirements, including training and performance monitoring. Candidates should verify current job postings for remote options and necessary qualifications.

What types of customer issues or inquiries will I handle in this remote Duke Energy Customer Service role?

As a remote Duke Energy Customer Service representative, you will assist customers with a range of issues, including billing questions, service outages, new account setups, payment arrangements, and general inquiries about energy services. You may also help customers with troubleshooting, provide updates on service requests, and escalate more complex concerns to appropriate teams. The majority of your interactions will occur over phone and email, requiring attentive listening and clear communication. Handling a diverse variety of customer requests keeps the work engaging and helps build strong problem-solving and multitasking skills.

More about Work From Home Duke Energy Customer Service jobs
What cities are hiring for Work From Home Duke Energy Customer Service jobs? Cities with the most Work From Home Duke Energy Customer Service job openings:
What states have the most Work From Home Duke Energy Customer Service jobs? States with the most job openings for Work From Home Duke Energy Customer Service jobs include:
What job categories do people searching Work From Home Duke Energy Customer Service jobs look for? The top searched job categories for Work From Home Duke Energy Customer Service jobs are:
Work From Home Duke Energy Customer Service jobs near you
Infographic showing various Work From Home Duke Energy Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Care Representative - Full-Time Probation (Cincinnati, OH)

Duke Energy Corporation

Cincinnati, OH • On-site, Remote

$20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Duke Energy rating

8.6

Company rating: 8.6 out of 10

Based on 166 frontline employees who took The Breakroom Quiz

10th of 86 rated oil and gas companies

Job description

Important Application Submission Information
In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Wednesday, July 29, 2026
More than a career - a chance to make a difference in people's lives.
Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
POSITION SUMMARY
Build an exciting, rewarding career with us and play an integral part of Duke Energy's customer success and satisfaction as a Customer Care Representative.
This role has a high degree of accountability for individual performance in the areas of customer satisfaction, quality, and productivity to ensure that customers receive excellent service and business objectives are achieved.
The Customer Care Representative will also consult with customers on their billing inquires, service orders, trouble calls and various other needs.
This is a full-time position represented by UWUA 600 Union. You will be considered a probationary employee for the first twelve (12) months of employment.
Consider joining the Duke Energy team, where you'll find a friendly work environment, comprehensive benefits, and development opportunities.
Please note: if selected, you will be contacted for a 30-45-minute mandatory video interview through Microsoft Teams. This video interview will be recorded and is required to proceed in the hiring process. Additionally, you will be required to be on-camera during the interview.
WE OFFER
  • Paid Time Off, holidays, and sick leave
  • Health, Dental, and Vision Insurance
  • 401K plan with company match
  • All necessary equipment provided

PAY:
  • The pay rate is $20 per hour (non-negotiable)
  • Annual incentives provided based on performance

TARGET START DATE:
  • Monday, September 14, 2026 (non-negotiable)

TRAINING DETAILS:
  • Approximately first 10 weeks, Monday - Friday from 8:00 AM to 4:30 PM EST (fully paid)
  • Required first day onsite attendance at the Duke Energy Call Center Facility in Cincinnati, OH
  • Training is held remotely after first day onsite attendance
  • During the 10-week training period, there is no allowance for vacation time or absences.
  • Your continued employment will be contingent on successful completion of the training program.

RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO THE FOLLOWING
  • Provide high quality customer interaction by handling customer's needs with integrity and empathy in one transaction.
  • Use professional judgement and escalate customer issues/concerns to management when appropriate.
  • Participate in on-call rotation.
  • Promote sales of available products and services, as appropriate.
  • Building genuine connections with customers and bring a great ambassador for the Duke Energy brand.
  • Perform other duties as assigned, including work on special projects.

REQUIRED QUALIFICATIONS
  • High school diploma or GED completed at time of application submission.
  • One-year customer service experience (may include call center, hospitality, retail, etc.), either by phone or face to face communications.

DESIRED QUALIFICATIONS
  • Direct call center experience of 3+ years is preferred
  • Bachelor's degree or Associates degree
  • Willingness to work in an environment that requires 100% phone-based customer interaction.
  • Ability to multi-task and work with various technologies using multiple monitors, screens, applications etc.
  • Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner.
  • Ability to always handle and protect confidential information and act with integrity.

WORKING CONDITIONS
  • Virtual - Work will be performed remotely but candidates are expected to live within an hour of the Duke Energy Call Center Facility in Cincinnati, OH
  • Work Schedule - work will be performed during Hours of Operation
  • Hours of Operation - Monday - Friday, 7:00 AM - 7:00 PM EST
  • Mandatory Overtime & Storm Duty Calls - during times of inclement weather or other major events (such as hurricanes, snowstorms, etc.), employees are expected to be on-call and work extended hours, as well as mandatory overtime, to support higher call volumes.
  • Shift change occurs biannually, but may change at any time due to business need
  • Access to a reliable high-speed internet and a quiet work environment is required.

WHAT TO EXPECT: STEPS IN DUKE ENERGY'S HIRING PROCESS
  • Duke Energy Hiring Process
  • Duke Energy Customer Care Assessment - required time sensitive/completion of online test
  • Please note: the assessment includes a video introduction. You will need access to a camera. Please make sure your camera is working prior to the start of the assessment.
  • If selected, you will be contacted for a 30-45-minute mandatory video interview through Microsoft Teams. This video interview will be recorded and is required to proceed in the hiring process. Additionally, you will be required to be on-camera during the interview.
  • Candidates who accept the employment offer will be required to complete and pass a Duke Energy background check and drug test.
  • It is the policy of Duke Energy to maintain a drug-free workplace.

Travel Requirements
Not required
Relocation Assistance Provided (as applicable)
No
Represented/Union Position
UWUA, IUU Local 600
Visa Sponsored Position
No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
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About Duke Energy

Sourced by ZipRecruiter

Duke Energy, a Fortune 150 company headquartered in Charlotte, N.C., is one of America’s largest energy holding companies. Our electric utilities serve 8.2 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 50,000 megawatts of energy capacity. Our natural gas unit serves 1.6 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. Our company employs 28,000 people.

Industry

Utilities

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

1904

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