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Work From Home Duke Energy Customer Service Jobs

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Overview Start your career journey with energy, teamwork, and endless opportunities! Whether you're ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Start your career journey with energy, teamwork, and endless opportunities! Whether you're just ... Must Haves for Work at Home: * Private, distraction free workspace (not a shared/common area of the ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Overview Start your career journey with energy, teamwork, and endless opportunities! Whether you're ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

TradeJobsWorkforce

$14.75 - $20.25/hr

Build your future with PayPal Work From Home Customer Service and support customers or operations from home. In this role, youll handle requests by phone, chat, or email and keep records accurate ...

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Work From Home Duke Energy Customer Service information

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How much do work from home duke energy customer service jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for work from home duke energy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Work From Home Duke Energy Customer Service position, and why are they important?

To thrive as a Work From Home Duke Energy Customer Service representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and basic computer literacy is typically required. Excellent listening skills, patience, and the ability to stay calm under pressure are highly valued soft skills. These qualifications enable you to efficiently address customer inquiries, resolve issues, and deliver high-quality service in a remote environment.

How hard is it to get hired at Duke Energy?

Getting hired for a Work From Home Duke Energy Customer Service position typically involves completing an online application, passing a skills assessment, and participating in interviews. Candidates often need strong communication skills, customer service experience, and the ability to work independently in a remote environment. The hiring process can take several weeks depending on the volume of applicants and the specific role requirements.

Is remote CSR a stressful job?

Work From Home Customer Service Representatives (CSRs) often experience stress due to handling customer inquiries, managing high call volumes, and meeting performance metrics. However, the remote environment can reduce commuting stress and offer flexible schedules, which may help manage overall job-related stress levels.

What is a Work From Home Duke Energy Customer Service job?

A Work From Home Duke Energy Customer Service job involves assisting customers with billing inquiries, service requests, and account management over the phone or online. Representatives handle customer concerns, provide information about energy services, and help resolve issues efficiently. This role requires strong communication skills, problem-solving abilities, and a reliable home office setup.

How much does Duke Energy pay per hour?

Work From Home Duke Energy Customer Service representatives typically earn around $15 to $20 per hour, depending on experience and location. The role often requires strong communication skills and familiarity with customer service software. Compensation may vary based on company policies and regional pay scales.

Can you work from home as a customer service representative?

Work From Home Duke Energy Customer Service representatives can often perform their duties remotely, especially with the use of computers and communication tools like phone and chat systems. The availability of remote work may depend on the company's policies and the specific role requirements, including training and performance monitoring. Candidates should verify current job postings for remote options and necessary qualifications.

What types of customer issues or inquiries will I handle in this remote Duke Energy Customer Service role?

As a remote Duke Energy Customer Service representative, you will assist customers with a range of issues, including billing questions, service outages, new account setups, payment arrangements, and general inquiries about energy services. You may also help customers with troubleshooting, provide updates on service requests, and escalate more complex concerns to appropriate teams. The majority of your interactions will occur over phone and email, requiring attentive listening and clear communication. Handling a diverse variety of customer requests keeps the work engaging and helps build strong problem-solving and multitasking skills.

More about Work From Home Duke Energy Customer Service jobs
What cities are hiring for Work From Home Duke Energy Customer Service jobs? Cities with the most Work From Home Duke Energy Customer Service job openings:
What states have the most Work From Home Duke Energy Customer Service jobs? States with the most job openings for Work From Home Duke Energy Customer Service jobs include:
What job categories do people searching Work From Home Duke Energy Customer Service jobs look for? The top searched job categories for Work From Home Duke Energy Customer Service jobs are:
Work From Home Duke Energy Customer Service jobs near you
Infographic showing various Work From Home Duke Energy Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service - Work at Home

Customer Service - Work at Home

ibex

Hampton, VA • Remote

$14 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Overview

Start your career journey with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we've got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who actually listen. You'll make real connections, build new skills, and grow your career in a place that celebrates you.

About the role:

Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business. The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels.

Responsibilities

Your day to day will involve:

  • Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, third party liability, claims attachments).
  • Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information.
  • Thoroughly and completely documenting all customer interactions.
  • Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
  • Educating on the usage and benefits of self-service tools.
  • Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist.
  • Directing inquires to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role.
  • Responding to customer inquiries in a courteous and professional manner.
  • Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions.
  • Responding to and resolving internal and external complex customer inquiries.
  • Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken.
  • Taking ownership of the resolution and setting expectation for follow up.
  • Ensuring resubmissions, stop payments, and voids are appropriately handled.
  • Meeting or exceeding individual, department, and client specific goals.
  • Understanding and adhering to all client administrative and contractual policies and procedures.
  • Suggesting ways to improve the service delivery processes contributing to the success of the organization.
  • Other duties as assigned.
Qualifications

Must Haves for Work at Home:

  • Private, distraction free workspace (not a shared/common area of the home)
  • Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
  • Active wireless phone service
  • Must remain on camera during working hours

Eligible States

This role is currently limited to candidates residing in

Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia, Wisconsin, and Wyoming.

Preferred:

  • Experience in healthcare or related industry experience
  • Medical/Dental terminology knowledge experience
  • Medicare/Medicaid knowledge
  • Claims/Billing and coding experience

Benefits:

  • Medical, Dental, and Vision insurance
  • 401(k) Retirement Savings Plan
  • Paid Time Off
  • Paid T-Mobile cell service
  • Employee referral program
  • Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)
Employment Type: FULL_TIME

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