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Work From Home Duke Energy Customer Service Jobs

Adecco

Customer Service Call Agent

Jackson, MI · Remote

$16.50/hr

Energy Customer Care Agent (Work From Home) Location: Michigan (Remote), must reside in the state ... In this work-from-home role, you will support utility customers by delivering exceptional service ...

Adecco

Customer Service Call Agent

Newark, NJ · Remote

$17.66/hr

Energy Customer Care Agent (Work From Home) Location: New Jersey (Remote), must reside in the state ... In this work-from-home role, you will support utility customers by delivering exceptional service ...

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Work From Home Duke Energy Customer Service information

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How much do work from home duke energy customer service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for work from home duke energy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a work from home Duke Energy customer service job?

A Work From Home Duke Energy Customer Service job involves assisting customers with billing inquiries, service requests, and account management over the phone or online. Representatives handle customer concerns, provide information about energy services, and help resolve issues efficiently. This role requires strong communication skills, problem-solving abilities, and a reliable home office setup.

What types of customer issues or inquiries will I handle in this remote Duke Energy customer service role?

As a remote Duke Energy Customer Service representative, you will assist customers with a range of issues, including billing questions, service outages, new account setups, payment arrangements, and general inquiries about energy services. You may also help customers with troubleshooting, provide updates on service requests, and escalate more complex concerns to appropriate teams. The majority of your interactions will occur over phone and email, requiring attentive listening and clear communication. Handling a diverse variety of customer requests keeps the work engaging and helps build strong problem-solving and multitasking skills.

What are the key skills and qualifications needed to thrive in the work from home Duke Energy customer service position, and why are they important?

To thrive as a Work From Home Duke Energy Customer Service representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and basic computer literacy is typically required. Excellent listening skills, patience, and the ability to stay calm under pressure are highly valued soft skills. These qualifications enable you to efficiently address customer inquiries, resolve issues, and deliver high-quality service in a remote environment.

How to become a work from home Duke Energy customer service representative?

To become a work-from-home Duke Energy customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and computer proficiency. The application process involves submitting an online application, completing assessments, and participating in virtual interviews. Prior experience in customer service and familiarity with utility billing systems can be advantageous.

Is remote work as a Work From Home Duke Energy Customer Service representative a stressful job?

Work From Home Duke Energy Customer Service representatives typically experience moderate stress levels due to handling customer inquiries and resolving issues remotely. Success in the role depends on strong communication skills, patience, and the ability to manage high call volumes efficiently. The job often involves adhering to performance metrics and maintaining professionalism in a virtual environment.
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Work From Home Duke Energy Customer Service jobs near you
Infographic showing various Work From Home Duke Energy Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative - Work From Home

A Ride To Wealth Llc

Tuscaloosa, AL • Remote

$10 - $15/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 26 days ago

Job description

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Customer Service Responsibilities list:

  • Manage large amounts of incoming phone calls

  • Generate sales leads

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships and trust with customer accounts through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/customer service team sales targets and call handling quotas

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Company Description

We are a small business that an employee who performs their role from home instead of in an office environment and that can complete outside of the typical office environment. We are looking to give everyone a chance with no experience.