ZipRecruiter

Log In

2

Work From Home Customer Service Supervisor Jobs in Decatur, IL

Primient

Account Manager

Decatur, IL · On-site +1

Wherever we are in the process, from field to customer, our priorities are focused on ensuring we ... Work cross functionally to ensure customer performance goals are met ABOUT YOU Essential to do the ...

next page

Showing results 1-20

All JobsCustomer Service Supervisor JobsWork From Home Customer Service Supervisor JobsWork From Home Customer Service Supervisor Jobs in Decatur, IL

Work From Home Customer Service Supervisor information

See Decatur, IL salary details

$23.8K

$56.3K

$98K

How much do work from home customer service supervisor jobs pay per year?

As of Jul 14, 2026, the average yearly pay for work from home customer service supervisor in Decatur, IL is $56,257.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,800.00 and $67,900.00 per year, depending on experience, location, and employer.

What does a Work From Home Customer Service Supervisor do?

A Work From Home Customer Service Supervisor oversees a team of remote customer service representatives, ensuring they deliver high-quality support to customers. Their responsibilities include monitoring performance metrics, providing coaching and feedback, resolving escalated issues, and implementing company policies. They also facilitate training, schedule shifts, and ensure that the team meets or exceeds service goals, all while working remotely. Strong communication, leadership, and problem-solving skills are essential in this role.

What is the difference between Work From Home Customer Service Supervisor vs Work From Home Customer Service Representative?

AspectWork From Home Customer Service SupervisorWork From Home Customer Service Representative
CredentialsHigh school diploma or equivalent; leadership experience often preferredHigh school diploma or equivalent; customer service skills
Work EnvironmentOversees team remotely, manages escalationsHandles customer inquiries directly from home
Employer UsageCommon in call centers, retail, and service industriesWidespread across various sectors including retail, telecom, and tech

The main difference is that the Work From Home Customer Service Supervisor manages and oversees customer service teams remotely, while the Work From Home Customer Service Representative handles customer inquiries directly. Supervisors require leadership skills and experience, whereas representatives focus on direct customer interaction. Both roles are essential in remote customer service operations across many industries.

What are the key skills and qualifications needed to thrive as a Work From Home Customer Service Supervisor, and why are they important?

To thrive as a Work From Home Customer Service Supervisor, you need strong leadership abilities, customer service experience, and often a bachelor's degree or equivalent work background. Familiarity with CRM platforms, workforce management tools, and remote communication systems like Slack or Zoom is essential. Excellent communication, problem-solving, and motivational skills help foster team engagement and resolve escalated issues effectively. These competencies are crucial for maintaining high team performance, customer satisfaction, and smooth operations in a remote environment.

How does a Work From Home Customer Service Supervisor effectively support and manage a remote team?

A Work From Home Customer Service Supervisor typically uses a combination of virtual communication tools, regular check-ins, and performance monitoring software to support and manage their team remotely. They are responsible for fostering team cohesion, providing timely feedback, and ensuring that customer service standards are met even in a distributed environment. Common challenges include maintaining team motivation and addressing issues like isolation or miscommunication. Supervisors often schedule regular video meetings, share clear goals, and encourage open communication to help their team stay engaged and productive.
What are popular job titles related to Work From Home Customer Service Supervisor jobs in Decatur, IL? For Work From Home Customer Service Supervisor jobs in Decatur, IL, the most frequently searched job titles are:
What job categories do people searching Work From Home Customer Service Supervisor jobs in Decatur, IL look for? The top searched job categories for Work From Home Customer Service Supervisor jobs in Decatur, IL are:
What cities near Decatur, IL are hiring for Work From Home Customer Service Supervisor jobs? Cities near Decatur, IL with the most Work From Home Customer Service Supervisor job openings:
Work From Home Customer Service Supervisor jobs near you
Regional Sales Manager

Regional Sales Manager

Matheson Tri-Gas, Inc.

Decatur, IL • Remote

Other

Re-posted 23 days ago

Matheson rating

8.0

Company rating: 8.0 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

22nd of 75 rated oil and gas companies

Job description

JOB SUMMARY

Matheson Tri-Gas, Inc. doing business as Continental Carbonic Products "CCP", is seeking a Regional Sales Manager to join our team.

Responsible for all day to day management of Outside Sales Representatives and their activities related to business growth. The position is also responsible for customer service, which includes maintaining current customers as well as developing new customers in conjunction with the individual's sales team. Collaborate with business development, marketing and geographic sales teams to identify prospects for sales of company's product offerings. Qualify prospects based on preliminary assessment of financial viability, technical solutions, and competitive landscape. Collaborate with internal resources to develop capital expenditures and sales budgets. Achieve objectives for sales and gross profit within assigned geographic area of responsibility. This position reports to Vice President of Sales. 


Territory: Home office based in a particular geography (To be updated by the Hiring Manager)



Essential Functions

Essential Function

1.    Maintain high level of personal safety performance and regulatory compliance.

2.    Drive profitable growth of the territory business.

3.    Maintain up-to date Matheson Sales Model System for team.

4.    Manage relationships and profitability at existing accounts.

5.    Manage pricing and contract administration.

6.    Lead contract renewal efforts.

7.    Support collection efforts.

8.    Interface & coordinate external customers with internal functional groups during installation, modification, service, and removal phase of projects.

9.    Provide expert input to business development and marketing plans.

10.  Prepare and submit accurate and timely reports.

11.  Effectively manage travel expenses and meet individualized training requirements.

12.  Comply with company policies in safety, quality, general, administrative, etc.

13.  Coordinate and manage communication and support between Customer and CCP.

14.  Report sales activity timely to upper management as required.

15.  Identify cross-selling opportunities and hand-off to other team members.

16.  Support collections process as required.

17.  Value based selling skill set.

18.  Price attainment initiatives.

19.  Travel and frequent overnight stays as required to be successful.

20.  Cultivate customer relationships by developing a deep knowledge of customer's business and establishing a consultative relationship.

21.  Drive profitable growth of the business by working with the commercial regions, product management and contract administration.

22.  Promote "add-on" offerings from Matheson during the business process.

23.  Lead clear and consistent communication with internal departments relative to customer success, opportunity details, development processes and other customer information.

24.  Supports customer activities, new business acquisition, contract negotiations and customer service requirements.

25.  Approves opportunities, contact data and professional sales calls in CRM (SFDC/Dynamics).

26.  Keeps current with industry insights, monitors competition by gathering current marketplace data.

27.  Submit complete business packages to contract administration group for processing.


Required for All Jobs

Performs other duties as assigned

Complies with all policies and standards


What Matheson employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply