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Work From Home Call Reviewer Jobs in Puerto Rico

Huntington

Auto Finance Market Manager 3

Florida, PR · On-site +1

We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will ...

Huntington

EDW Application Architect, Sr

Florida, PR · On-site +1

Provide technical guidance and mentorship to development teams, assisting in code reviews ... We're combining the best of both worlds: in-office and work from home. Our approach enables our ...

LifeLink

Remote Administrator on Call PR

Guaynabo, PR · On-site +1

Ability to work within a high-paced and elevated stress environment due to the nature of work ... For further information, please review the Know Your Rights notice from the Department of Labor.

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Work From Home Call Reviewer information

What is a work from home call reviewer?

A Work From Home Call Reviewer listens to and evaluates recorded phone calls to assess quality, compliance, and customer service performance. They provide feedback based on predefined guidelines and may categorize calls based on content. This role helps businesses improve communication strategies and ensure policy adherence. It typically requires attention to detail, good listening skills, and the ability to follow evaluation criteria.

What does a work from home call reviewer do?

As a Work From Home Call Reviewer, your day typically involves listening to recorded customer service calls, analyzing interactions for adherence to company protocols, and documenting your findings in detailed reports. You'll often use quality assurance checklists and specialized software to rate calls and provide constructive feedback to customer service representatives or teams. Depending on the company's workflow, you may join virtual team meetings or training sessions to discuss trends and share best practices. This role is largely independent but may involve collaboration with supervisors or quality managers to refine evaluation criteria and improve overall service quality. The position requires consistent focus and strong organizational skills to manage your workload from a remote environment.

What skills and qualifications are needed to thrive as a work from home call reviewer?

To thrive as a Work From Home Call Reviewer, you need strong attention to detail, analytical listening skills, and often a background in customer service or quality assurance. Familiarity with call recording software, CRM systems, and standard QA tools is commonly required, and some employers may prefer certification in quality monitoring. Excellent written communication, critical thinking, and time management help individuals handle high call volumes and provide actionable feedback. These skills ensure consistent evaluation of call quality, drive improvement in service delivery, and maintain compliance with company standards.

What are popular job titles related to Work From Home Call Reviewer jobs in Puerto Rico?

For Work From Home Call Reviewer jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Work From Home Call Reviewer jobs in Puerto Rico look for?

The top searched job categories for Work From Home Call Reviewer jobs in Puerto Rico are:

Work From Home Call Reviewer jobs near you

Auto Finance Market Manager 3

Huntington

Florida, PR • On-site, Remote

Full-time

Re-posted 27 days ago

Job description

Description

The Auto Finance Market Manager III is responsible for indirect retail & commercial business within the applicable markets.

Duties & Responsibilities

  • Develops indirect and commercial business through new vehicle franchised dealers via coaching/leading a team of Retail and Commercial Relationship Managers.
  • Responsibilities include effective leadership, team building, collaboration with commercial / indirect underwriting teams, analysis, planning, marketing, budget management, compliance, risk management, and customer service.
  • Makes decisions and acts in accordance with established policies and procedures; follows all relevant consumer & commercial compliance laws, regulations, and the results of any audit or regulatory examinations.
  • Cross sells other bank products.

Basic Qualifications:

  • Bachelor's degree
  • 10+ years experience in Auto Finance to include both indirect and commercial lending

Preferred Qualifications:

  • Must be able to travel throughout assigned market
  • Excellent verbal and written communication skills
  • Strong leadership skills and ability to influence
  • Ability to hire, coach and manage a centralized team
  • Ability to form strong relationships with internal and external partners


Exempt Status: (Yes= not eligible for overtime pay) (No= eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

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