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Work From Home Call Center Customer Service Jobs

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Customer Service Call Center - Work From Home!

$15.75 - $20.50/hr

... heart of our call center operations as you deliver first-class customer service in every ... home-delivered medical supplies and pharmaceuticals annually. Recognized as a Great Place to Work ...

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Work From Home Call Center Customer Service information

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How much do work from home call center customer service jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for work from home call center customer service in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a work from home call center customer service job?

Work from home call center customer service jobs involve assisting customers over the phone, via chat, or through email without having to work from a physical office. Employees in these roles handle inquiries, resolve issues, and provide information about products or services from the comfort of their homes. These jobs require strong communication skills, a reliable internet connection, and often basic computer proficiency. Many companies offer flexible schedules and provide necessary training and support remotely.

What are the key skills and qualifications needed to thrive as a work from home call center customer service representative?

To thrive as a Work From Home Call Center Customer Service representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and remote collaboration tools is often required. Patience, active listening, and self-motivation are essential soft skills for effectively handling customer inquiries and working independently. These skills ensure efficient issue resolution, customer satisfaction, and productivity in a remote work environment.

How do remote call center customer service representatives stay connected with their team while working from home?

Remote call center customer service representatives typically stay connected with their team through regular virtual meetings, instant messaging platforms, and shared dashboards. Supervisors often hold daily or weekly check-ins to address questions, provide updates, and maintain team morale. Collaboration tools like Slack, Microsoft Teams, or Zoom help facilitate real-time communication, making it easy to ask for help or share feedback. This virtual structure ensures that employees feel supported and aligned with company goals, even while working independently from home.

What is the difference between Work From Home Call Center Customer Service vs Work From Home Technical Support Specialist?

AspectWork From Home Call Center Customer ServiceWork From Home Technical Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceTechnical certifications or IT knowledge often required
Work EnvironmentCall center software, headset, computer at homeRemote troubleshooting tools, technical software, computer
Industry UsageCustomer service across various industriesTechnology, software, hardware support
Common Search IntentCustomer service jobs, remote call center rolesTechnical support jobs, remote IT support

While both roles involve remote work and customer interaction, Work From Home Call Center Customer Service focuses on general customer support and service inquiries, whereas Work From Home Technical Support Specialists handle technical issues and troubleshooting. The latter typically requires technical knowledge or certifications, making it more specialized.

More about Work From Home Call Center Customer Service jobs

What cities are hiring for Work From Home Call Center Customer Service jobs?

Cities with the most Work From Home Call Center Customer Service job openings:

What states have the most Work From Home Call Center Customer Service jobs?

States with the most job openings for Work From Home Call Center Customer Service jobs include:

What job categories do people searching Work From Home Call Center Customer Service jobs look for?

The top searched job categories for Work From Home Call Center Customer Service jobs are:

Work From Home Call Center Customer Service jobs near you
Infographic showing various Work From Home Call Center Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $37,548 per year, or $18.1 per hour.

Work From Home Call Center Representative

Remote

KPH Healthcare Services
Pharmaceutical and Medicine Manufacturing • 1 - 5K employees

6.8

Company rating: 6.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Great coworkers

People enjoy working here

Respectful managers

Learn more about KPH Healthcare Servicesexternal

$16/hr

Other

Re-posted 3 days ago

Job description

Overview

Scope of Responsibilities: Acquires skillset and knowledge of PBM and mail order resources, within their respective platforms, to effectively answer and document member related inquiries, complete eligibility updates and service member and client request in an accurate and efficient manner.

Job Summary: Entry level position.  Works under direct supervision following standard procedures and best practices to accomplish assigned tasks, undergoing job training, assisting staff members to complete daily duties and works toward answering incoming and making outbound calls independently.  Provide support as needed to peers, leaders and other ProAct administrative resources.

Responsibilities

Job Duties:

  • Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members.
  • Understand, master and gain efficiency in systems leveraged by the Help Desk.
  • Provide Help Desk resolution of customer service issues to insure complete client satisfaction.
  • Provide Help Desk resolution of Pharmacy Network problems to insure complete client satisfaction.
  • Assist with and adopt readiness for the startup of new clients including new group enrollments, changes, and deletions.
  • Assist with on-site client orientation, health fairs and business conferences as needed.
  • Assist with on-site resolution of customer service issues to clients as needed.
  • Performs office duties as needed (includes copying, collating, mailings, filing, credit cards)
  • Responsible for completing all mandatory and regulatory training programs
  • Perform other duties as assigned
Qualifications

Attendance Requirements:

  • Must be available, and on time for scheduled work shifts.

Educational Requirements:

  • Preferred: High School Diploma or GED, or equivalent experience

Experience:

  • Preferred: 0-2 years experience as Rx Technician or Customer Service Representative in a health care related service.

Special Conditions of Employment:

  • Drug test
  • Initial and continuous exclusion and sanction/disciplinary monitoring
  • Any and all additional eligibility requirements based on the specific positio

Required Training:

  • HIPAA Privacy Course
  • HIPAA Security Course

Job Skill Requirements:

  • Exceptional phone and listening skills.
  • Exceptional written and verbal communication skills
  • Preferred PC skills including Microsoft Office

Compensation

$16.00 per hour.

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.  

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements.

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What KPH Healthcare Services employees say

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