A typical day in this role involves handling customer inquiries via phone, email, or chat in both French and English, resolving issues related to products or services, and documenting interactions in company systems. You’ll collaborate remotely with team members and supervisors through virtual meetings and chat platforms to discuss updates, share feedback, and receive support. The role usually follows a set shift schedule, but may involve handling a variety of customer concerns, from simple questions to complex problem-solving. Maintaining clear communication, timely follow-ups, and adherence to quality standards are key aspects of daily responsibilities.