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Work From Home Appointment Setter Jobs in Puerto Rico

Collins Aerospace

Sr. Data Analyst (Puerto Rico)

Santa Isabel, PR · Remote

$77K - $97K/yr

  • Medical

  • Life

  • Retirement

Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed. RTX is an Equal Opportunity ...

RTX

Cloud Network Security Engineer (Puerto Rico)

Santa Isabel, PR · Remote

$94K - $128K/yr

  • Medical

  • Life

  • Retirement

Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed. RTX is an Equal Opportunity ...

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All JobsAppointment Setter JobsWork From Home Appointment Setter JobsWork From Home Appointment Setter Jobs in Puerto Rico

Work From Home Appointment Setter information

What does a work from home appointment setter do?

As a work from home appointment setter, your main responsibilities are to contact leads in order to set up future in-person or telephone meetings with a sales representative. Your duties are to call people and describe the nature of the products or services your company makes or does, and answer any questions the customer might have about those products and services. Once you convince a potential customer to meet with a representative, you mark them off your list and inform the sales rep to follow up with the lead.

What are the key skills and qualifications needed to thrive as a work from home appointment setter, and why are they important?

To thrive as a Work From Home Appointment Setter, you need strong communication, organization, and time management skills, often supported by a high school diploma or equivalent. Familiarity with CRM software, virtual calling platforms, and scheduling tools is typically required. Persistence, professionalism, and active listening are standout soft skills that help build rapport with potential clients. These skills and qualities are essential for efficiently securing appointments, meeting targets, and maintaining a positive image for the company remotely.

What are some common challenges faced by work from home appointment setters and how can they be overcome?

One common challenge for Work From Home Appointment Setters is staying motivated and focused without the structure of an in-office environment. Distractions at home and managing your own schedule can impact productivity. To overcome these challenges, it's helpful to set a dedicated workspace, establish a consistent routine, and use digital tools to track calls and appointments. Regular communication with your team and supervisors also helps maintain accountability and fosters a sense of connection, even when working remotely.

What is the difference between Work From Home Appointment Setter vs Customer Service Representative?

AspectWork From Home Appointment SetterCustomer Service Representative
Primary RoleScheduling appointments and leads for sales teamsHandling customer inquiries, support, and issue resolution
Required SkillsCommunication, scheduling, CRM familiarityCommunication, problem-solving, product knowledge
Work EnvironmentRemote, home-basedRemote or office-based, depending on employer
Common Industry UsageSales, telemarketing, lead generationCustomer support, retail, tech support

While both roles often work remotely and require strong communication skills, a Work From Home Appointment Setter focuses on scheduling meetings for sales teams, whereas a Customer Service Representative handles customer inquiries and support. The roles differ mainly in their primary responsibilities but share similar work environments and skill requirements.

How much do work from home appointment setters make?

Work from home appointment setters typically earn between $10 and $20 per hour, with some earning commissions or bonuses based on performance. Their total income can vary depending on experience, industry, and the number of appointments scheduled daily.

How to become a work from home appointment setter online?

To become a work from home appointment setter, you should develop strong communication and sales skills, familiarize yourself with customer relationship management (CRM) tools, and have a reliable internet connection. Many employers require prior experience in telemarketing or customer service and may ask for a high school diploma or equivalent. Applying through online job boards and demonstrating your ability to handle calls professionally can help you secure such roles.
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For Work From Home Appointment Setter jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Work From Home Appointment Setter jobs in Puerto Rico look for?

The top searched job categories for Work From Home Appointment Setter jobs in Puerto Rico are:

Work From Home Appointment Setter jobs near you
Infographic showing various Work From Home Appointment Setter job openings in Puerto Rico as of August 2026, with employment types broken down into 71% Full Time, 19% Part Time, 6% Temporary, and 4% Contract. Highlights an 100% Remote job distribution.

Remote Fraud Call Center Representative - Puerto Rico

Conduent, Inc.

Guaynabo, PR • On-site, Remote

$12.10/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Conduent rating

6.1

Company rating: 6.1 out of 10

Based on 187 frontline employees who took The Breakroom Quiz

35th of 71 rated call and contact centers

Job description


Remote Fraud Call Center Representative - Puerto Rico
As a Customer Service Representative II, you will be responsible for the resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. These individuals work in a fast-paced environment that requires accuracy, use of logic, multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner while delivering a great client experience. They provide seamless service delivery to answer client questions, resolve problems, perform account maintenance, and look for opportunities to deepen relationships through digital solutions.
What we offer:
  • Work From Home
  • We are currently hiring for the following shifts: 12:00 PM-9:00 PM, 3:00 PM-12:00 AM Days off will vary.
  • Full-Time Employment: Reliable schedule and stability.
  • Competitive Pay: $12.10 starting on day one.
    • Pay is $12.10/hour which may be below your state's minimum wage Please take this into consideration when applying.
  • Night differential: $1.50 per hour for any hours worked between 6pm to 6am AST, Monday through Sunday.
    • This is not a specific overnight shift, the differential applies to hours you work that fall within that time window, based on your assigned schedule.
  • Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm AST)
  • Paid Training: Get the training you need to excel.
  • Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.
  • Full Benefits: Comprehensive benefit options and a great work environment that values your success

What You'll Do:
  • Manage inbound calls from customers regarding account inquiries, transactions, and fraud concerns.
  • Identify and respond to potential fraud using training, account data, and internal tools; escalate complex cases as needed.
  • Process fraud claims and disputes per client guidelines.
  • Clearly explain account issues and resolutions, ensuring a professional, empathetic, and confidential approach.
  • Conduct investigations with accuracy and care, documenting all actions and conversations in the case management system.
  • Support team operations with other duties and tasks as assigned.

What We're Looking For:
  • A clear communicator who can explain complex topics in simple terms.
  • A passionate, reliable professional with integrity and a drive to deliver exceptional service.
  • Someone committed to excellent attendance and able to follow a structured, full-time schedule.
  • A confident conversationalist who builds rapport, anticipates needs, and handles objections with ease.
  • Strong written and verbal communication skills with attention to accuracy.
  • Comfortable navigating multiple systems and screens in a fast-paced environment.
  • Ready to take high-volume calls while maintaining focus and professionalism.

Requirements:
  • Must be at least 18 years old and possess a High School Diploma or equivalent.
  • Must have 6 months of Customer Service, Call Center or Dispatch experience.
  • Proficient in English.
  • Complete a background check, credit check, and security fingerprinting.
  • Reside in Puerto Rico with legal authorization to work permanently in the United States.

Training Requirements:
  • Completion of a mandatory 3-week training program (Week 1 classroom; Weeks 2-3 call handling with support).
  • Must maintain an average quiz score of 80%+ and complete all required E-Learning training.

Technical & Workspace Requirements:
  • Must have a secure, reliable high-speed internet connection, including a verified speed test of at 50 download Mbps & 10 upload; (no Wi-Fi).
  • Must maintain a dedicated workspace with a desk and chair, a direct wired internet connection, and work in a quiet, distraction-free environment.
  • Company equipment will be provided

Preferred Qualifications:
  • 6 months of experience in the banking or financial industry.

Looking for more information?
We're happy to help. Visit our landing page to explore key details about the role, including shift schedules, examples of call types, FAQs, and our workspace and internet requirements. It's a great resource to help you understand what to expect and determine whether this opportunity is the right fit for you.
Landing Page: About Call Center Representative Role
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $12.10 per hour.
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the Team
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

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About Conduent

Sourced by ZipRecruiter

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Florham Park, NJ, US

Year founded

2017

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