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Title: Project Manager & Strategic Consultant
Location: Onsite - Massachusetts
Work authorization: US Citizen
Role Summary
The Project Manager serves as MassArt's primary operational coordinator and strategic digital advisor. This role governs the intake, prioritization, and tracking of all maintenance, accessibility, and enhancement requests while ensuring transparent communication, schedule adherence, and alignment with institutional priorities. The Project Manager also provides ongoing strategic guidance related to UX/UI, accessibility, performance, SEO, and emerging digital practices.
Key Responsibilities
• Backlog & Capacity Governance - Manage intake, triage, estimation, prioritization, and scheduling of all support requests.
• Strategic Digital Consultation - Advise MassArt on UX/UI improvements, accessibility governance, technical SEO, structured data, analytics, and AI powered search trends.
• Risk & Dependency Management - Identify blockers, regressions, integration risks, and timeline constraints; communicate impacts immediately.
• Cross Institutional Coordination - Facilitate collaboration among vendor developers, MassArt's internal editors, and campus IT stakeholders.
• Progress Reporting - Deliver detailed monthly progress summaries and itemized time tracking reports attached to invoices.
• Meeting Facilitation - Lead weekly check ins, document decisions, and maintain clarity on next steps.
Required Qualifications
• Demonstrated experience managing digital support operations for higher education, public sector, or multi stakeholder environments.
• Expertise with agile project management, backlog grooming, and tools such as Jira, Asana, or ClickUp.
• Strong understanding of WordPress architecture, custom themes, plugins, integrations, and deployment workflows.
• Working knowledge of WCAG 2.2 AA accessibility standards, remediation workflows, and regression prevention.
• Consulting background in conversion optimization, digital storytelling, and prospective student enrollment journeys.
• Excellent communication skills with the ability to translate technical concepts for non technical stakeholders.
Preferred Qualifications
• Experience supporting Pantheon hosted WordPress environments.
• Familiarity with Slate, Localist, Mailchimp, Modern Campus, or other higher education platforms.
• Experience supporting small internal web teams in remote or hybrid environments.
• Background working with art and design institutions or organizations with strong visual identity requirements.
Mission Statement
Softthink Solutions' mission is to drive continuous innovation in IT services by prioritizing product development and implementing trustworthy computing practices. Our focus on secure and reliable product delivery is backed by sound business practices and a commitment to the long-term satisfaction of our clients in every project, regardless of its size or complexity.
Through our innovative solutions and dedicated team of experts, we strive to exceed our clients' expectations and set the standard for excellence in the IT industry.
Vision Statement
At Softthink Solutions, our vision is to be a trusted partner for our clients, empowering them to bring their ideas to life in the most efficient and effective manner possible. We are committed to using established best practices, industry-standard processes, and cutting-edge technology to deliver top-notch solutions that exceed expectations.
Our goal is to be recognized as leaders in the industry for our innovative, reliable, and secure IT services and solutions, and to drive the success of our clients through every project we undertake.
Careers
STSI is an independent US-based Software services and consulting partner with a primary focus on long-term relationships with both clients and team members.
STSI offers team members cutting-edge technology, training, and career guidance to expand and grow their skill sets and bring maximum value to our clients.
STSI is constantly reviewing and expanding its people strength and strives to optimally match client needs to team member talents. We are a people-oriented company seeking the best and brightest to join our team. We work with a variety of employment statuses - from citizens to permanent residents to H1B and EAD immigrants. We have openings for entry level as well as senior positions across a variety of specializations with active in-house and client projects.
In an industry that's constantly reinventing itself, STSI challenges its team members and consultants with engagements that involve specialized services and advanced IT solutions - applying agile development principles, methodical planning, creative thinking, and continuous learning. A dynamic environment keeps our team members ahead of the curve by providing:

• Opportunities to work with leading multinational clients.
• A comprehensive portfolio of solutions that span leading-edge technologies from Enterprise Architecture to Business Intelligence to Quality Assurance
• Established methodologies, processes, and mentoring to maximize efficacy and efficiency.
• A growing R&D division continually exploring and pioneering the latest technological developments in a variety of disciplines.