Job Summary:
Woerner Agribusiness is seeking a motivated and technically skilled IT Support Technician to join their team. This position is responsible for providing day-to-day technical support for employees across multiple locations, ensuring technology systems operate efficiently and securely.
Responsibilities:
• Provide first-level technical support for employees in person, over the phone, and remotely.
• Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, scanners, tablets, mobile devices, and other technology.
• Set up workstations, user accounts, email, and software for new employees.
• Troubleshoot hardware, software, networking, internet, and connectivity issues.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Assist users with Microsoft Business Central and other business applications.
• Perform routine software installations, system updates, patches, and preventative maintenance.
• Manage IT equipment inventory and maintain accurate documentation.
• Coordinate repairs and warranty service with outside vendors when necessary.
• Assist with cybersecurity initiatives, including antivirus management, password security, and user awareness.
• Document support requests and maintain technical procedures.
• Travel periodically to company locations to provide on-site support.
• Perform other IT-related duties as assigned.
Qualifications:
Required:
• 1–3 years of IT support experience, technical support, or a related field or an associate degree, technical certification, or equivalent hands-on experience.
• Working knowledge of Windows operating systems and Microsoft 365.
• Basic understanding of networking, computer hardware, and troubleshooting.
• Strong problem-solving and customer service skills.
• Excellent communication and organizational abilities.
• Ability to learn new technologies quickly and work independently.
Company:
Today, the vision of the Woerner Family is dedicated to the production and sale of premium turf grasses and landscaping products, committed to the enhancement of its real estate and business acquisitions, and devoted to helping spread the Gospel of Jesus Christ to the ends of the Earth. Founded in 1970, the company is headquartered in Foley, USA, with a team of 51-200 employees. The company is currently Growth Stage.