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Wireless Technical Support Agent Jobs (NOW HIRING)

Manpower

HVAC Technical Support Agent

York, PA

$65K - $75K/yr

HVAC Technical Support Agent - York, PA Salary: $65K-$75K/year Direct Hire Opportunity! Join a Leading Manufacturing Organization in York, PA! Manpower is partnering with a well-established ...

New

Praxis Tech

NY · On-site

Join the MyAffiliates team as a 2nd Level Technical Support Agent. Passionate about technical support, software, and solving data challenges? Join our Malta team and help deliver an exceptional ...

Fronius

Technical Support Agent

Portage, IN

The Technical Support Representative works both independently and as a team player, focusing on technical support through telephone calls and email communication. This position diagnoses issues and ...

Somfy

Product Technical Support Agent

Dayton, NJ · On-site

The Product Technical Support Agent's primary role is to provide support for operating and troubleshooting motorized products and controls such as window shades, awnings, and pergolas. As well as ...

SOMFY Group

Product Technical Support Agent

Dayton, NJ · On-site

The Product Technical Support Agent's primary role is to provide support for operating and troubleshooting motorized products and controls such as window shades, awnings, and pergolas. As well as ...

Somfy

Product Technical Support Agent

Dayton, NJ · On-site

The Product Technical Support Agent's primary role is to provide support for operating and troubleshooting motorized products and controls such as window shades, awnings, and pergolas. As well as ...

SOMFY Group

Product Technical Support Agent

Dayton, NJ · On-site

The Product Technical Support Agent's primary role is to provide support for operating and troubleshooting motorized products and controls such as window shades, awnings, and pergolas. As well as ...

Episcopal School

Chat Support Agent

Baton Rouge, LA · On-site

The Chat Support Agent will be responsible for providing exceptional customer service and technical support to our students, parents, and faculty through our online chat platform. This is a ...

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Wireless Technical Support Agent information

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How much do wireless technical support agent jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for wireless technical support agent in the United States is $19.07, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.88 per hour, depending on experience, location, and employer.

What does a wireless technical support agent do?

A Wireless Technical Support Agent assists customers with issues related to wireless devices and services, such as smartphones, tablets, and mobile internet. They troubleshoot technical problems, answer questions about connectivity, and help with device configuration or account setup. These agents often work via phone, chat, or email, providing guidance to resolve technical concerns and ensuring customer satisfaction. They may also escalate complex issues to higher-level technicians if needed.

What are some common challenges faced by wireless technical support agents and how are they addressed?

Wireless Technical Support Agents often encounter challenges such as troubleshooting complex connectivity issues, assisting customers with diverse levels of technical knowledge, and managing high call volumes. To address these, agents rely on structured troubleshooting protocols, ongoing training, and collaboration with higher-tier technical teams for escalations. Maintaining clear communication and patience is key, and most companies provide knowledge bases and regular updates to help agents stay informed about new products and solutions.

What are the key skills and qualifications needed to thrive as a wireless technical support agent, and why are they important?

To thrive as a Wireless Technical Support Agent, you need strong problem-solving skills, a solid understanding of wireless networking concepts, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and common networking diagnostic tools is often required. Excellent communication, patience, and active listening skills help you effectively assist customers and resolve their issues. These skills are crucial for delivering efficient support, ensuring customer satisfaction, and maintaining service quality in a technology-driven environment.

What is the difference between Wireless Technical Support Agent vs Customer Service Representative?

AspectWireless Technical Support AgentCustomer Service Representative
CredentialsTechnical certifications, knowledge of wireless technologyBasic communication and customer service skills
Work EnvironmentCall centers, technical support teams, remote supportCall centers, retail, office settings
Industry UsageTelecommunications, tech companies

The Wireless Technical Support Agent focuses on troubleshooting and resolving technical issues related to wireless devices and networks, requiring technical knowledge and certifications. In contrast, Customer Service Representatives handle general customer inquiries and support, often with less technical expertise. While both roles involve communication with customers, the technical support role is more specialized in wireless technology, making it distinct in skills and responsibilities.

What cities are hiring for Wireless Technical Support Agent jobs?

Cities with the most Wireless Technical Support Agent job openings:

What states have the most Wireless Technical Support Agent jobs?

States with the most job openings for Wireless Technical Support Agent jobs include:

What are popular job titles related to Wireless Technical Support Agent jobs?

For Wireless Technical Support Agent jobs, the most frequently searched job titles are:

Infographic showing various Wireless Technical Support Agent job openings in the United States as of June 2026, with employment types broken down into 75% Full Time, 24% Part Time, and 1% Temporary. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,664 per year, or $19.1 per hour.

Technical Support Agent I

Louisville, KY

ecoATM | Gazelle
See more jobs at ecoATM | Gazelleexternal

$18/hr

Full-time

Re-posted 19 days ago

Job description

Position Overview 

This position is responsible for providing ecoATM kiosk technical support to the field operations teams and customers via phone calls or through our ticketing system. In this position as a Technical Support Agent, you are the first contact of technical support for all ecoATM kiosk locations. 

Hourly Pay:$18.00/hr - 20.00/hr 

Location:Louisville, KY

Key Responsibilities 

  • Resolve kiosk issues that are generated via a ticketing system and provide front-line support to field technicians or ecoATM customer via phone IVR system 
  • Perform in-depth technical troubleshooting to correct kiosk-related issues by using system tools to diagnose hardware, software and other machine-related issues 
  • Provide feedback and follow-up on kiosk issues; escalate unresolved issues to appropriate group 
  • Document, track, and monitor problems to ensure timely resolution 
  • Perform other job related duties as delegated by leadership team 
  • Support and leverage other associates within the department to share best practices and knowledge 
  • Schedule Expectation: must be flexible and available to work days, nights, weekends and holidays as department provides 16 hours a day, 7 days a week support. The schedule will remain consistent week-to-week. 

 
Education & Experience 

  • High school diploma or GED required; additional technical certification preferred 
  • Must have 3+ years of experience troubleshooting or repairing of robotics, complex machinery or similar Kiosk Technology
  • Experience in a call center environment highly preferred 
  • Experience with ticket tracking software and technical documentation preferred 

Knowledge, Skills & Abilities 

  • Excellent customer service, interpersonal and communication skills with high attention to detail
  • Strong trouble-shooting, problem-solving and multi-tasking abilities
  • Ability to work independently within established process and direction guidelines
  • Efficient time management practices and ability to prioritize work
  • Competency with Microsoft Windows on an intermediate level (software installation and configuration, etc.)
  • Basic knowledge of system file drivers
  • Basic skills with Microsoft Office
  • Basic knowledge of iOS and Android systems preferred
  • Ability to adapt in a fast-paced, collaborative, and changing environment 

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned. 

 
Open availability - must be flexible to workdays, nights, weekends, and holidays as department provides 16 hours a day, 7 days a week support. 

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