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Wireless Support Analyst Jobs (NOW HIRING)

Global Pharma Tek

Deskside Support Analyst

Atlanta, GA · On-site

$22.25 - $30/hr

... wireless and network issues • Install OS updates and patches on Apple, Chromebooks, and Windows based PC devices • Install, configure, and support printing devices. • Maintain accurate asset ...

Caresoft Inc.

Nework Support Analyst

Little Rock, AR · On-site

$20 - $22/hr

This Network Support Analyst will assist the Network Administrator will be responsible for ensuring the smooth operation of our cutting-edge data, voice, video/digital signage, and wireless systems.

TelePharm

Support Analyst

Iowa City, IA

As Support Analyst you will play a critical role in our customer's success by developing processes ... wireless, firewalls, security, anti-virus, remote access, user management and backup. System ...

Apex Informatics

Customer Support Analyst

Deland, FL · On-site

Title: Customer Support Analyst Location: Education Bachelor's Degree in Computer Science ... Wireless presentation devices, Video conferencing equipment, software applications, operating ...

Robert Half

IT Support Analyst

Brunswick, GA · On-site

We are looking for an experienced IT Support Analyst to join a collaborative technology team in ... Routers, switches, wireless platforms, backup services, and endpoint troubleshooting.

TEKsystems

Desktop Support Analyst

Minneapolis, MN · On-site

$24.25 - $32.50/hr

... analytical areas. This position is cross trained in many areas in order to provide optimal support ... wireless phone, making cross connects, etc. This position may coordinate requests and implement ...

TEKsystems

Desktop Support Analyst

Minneapolis, MN · On-site

$23 - $25/hr

... analytical areas. This position is cross trained in many areas in order to provide optimal support ... wireless phone, making cross connects, etc. This position may coordinate requests and implement ...

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As of Sep 10, 2026, the average hourly pay for wireless support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

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Infographic showing various Wireless Support Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Deskside Support Analyst

Atlanta, GA • On-site

Global Pharma Tek
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Global Pharma Tekexternal

$22.25 - $30/hr

Full-time

Re-posted 19 days ago

Job description

Job Summary:
Global Pharma Tek is seeking a Deskside Support Analyst to provide on-site technical support in Atlanta, GA. The role involves maintaining exceptional customer service, troubleshooting technical issues, and supporting IT projects within schools.
Responsibilities:
• Adhere to established standard operating procedures and service level agreements through the following:
• Maintain exceptional customer service posture at ALL TIMES
• Build strong relationships with the school administration team, including but not limited to the Principal, Assistant Principal, Main Office staff, business managers and media specialists
• Arrive at the school in less than 30 minutes prior to first bell
• Monitor assigned support tickets for assigned locations; troubleshoot and resolve issues reported
• Work with Level 3 support and specialized Subject Matter Experts to resolve advanced technical issues.
• Escalate complex issues to the IT Specialist/Manager for the assigned cluster as first point of contact
• Support a teaming environment with field support technicians at other schools within your assigned cluster and beyond
• Perform support activities including but not limited to:
• Proactively check the status of computer labs & media center computers on a daily basis
• Maintain and update Chrome carts for student use
• Maintain, update, and troubleshoot interactive whiteboards, panels, digital signage devices and projectors to ensure that they are functional.
• Ensure “test readiness” for standardized tests through updating carts and lab equipment
• Troubleshoot and/or replace Kronos hardware
• Maintain and troubleshoot location Marquee signs
• Troubleshoot and resolve minor wireless and network issues
• Install OS updates and patches on Apple, Chromebooks, and Windows based PC devices
• Install, configure, and support printing devices.
• Maintain accurate asset assignment in Nimbus and Incident IQ.
• Maintain work areas and workspaces, including MDF/IDF closets
• Coordinate removal of obsolete equipment as required
• Serve as first point of contact for Media Center Specialists/Technical Liaisons for one- to-one student devices as needed
• Meet with onsite vendors as required to support L3 teams
• Assist with deployment of new equipment
• Check monitoring tools for any school outages (wireless AP, switches, kronos clocks)
• Provide support for IT projects and AV events in the assigned schools
• Document all work performed (and steps to resolve issues) at all times within ticketing system for audit or knowledge base purposes
• Record and submit checklists or other documentation as required for upward reporting and accountability
• Attend mandatory monthly professional development meetings
• Retrieve parts or other items needed to resolve issues from the Client IT Warehouse
Qualifications:
Required:
• 3+ years of work experience minimum
• A+ Certification
• Strong customer service skills
• Strong oral and written communication skills
• Proficient in understanding network infrastructure and wireless support
• Prior experience with Desk Side support is a MUST
• Must have clean criminal record with the ability to pass fingerprint background check
• Must be authorized to work in the United States
• Must hold a valid driver's license and dependable personal vehicle
Preferred:
• Microsoft Windows certification is a plus
• ITIL experience/certification is a plus
• Minimum of Associate degree (preferred)
• 3+ years of experience in field tech support.
• Equivalent combination of education and experience will be considered.
Company:
GLOBAL PHARMA TEK is a Clinical Research Organisation that provides End-to-End Services in Pharma, Biotech and Medical Device Industries. Founded in 2008, the company is headquartered in Edison, USA, with a team of 201-500 employees. The company is currently Growth Stage.
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About Global Pharmatek

Sourced by ZipRecruiter

Global Pharmatek is a leading Contract Research Organization (CRO) and integrated drug discovery solutions provider in the pharmaceutical industry. The company is located in Edison, New Jersey, USA. Their comprehensive range of services includes Drug Discovery, Clinical Trials, Regulatory Affairs, and Biometrics, designed with the goal of swiftly translating scientific innovation into a novel product. Founded with an unwavering commitment to enhance health and well-being worldwide, this leading-edge company lays emphasis on the highest quality standards, efficient delivery, and transparency.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Edison, NJ, US

Year founded

2011

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