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Wireless Technical Support Agent Jobs in Michigan

Harvia US, Inc.

Customer Support Agent

Holland, MI · On-site

$18 - $20/hr

Customer Support Agent Location: Remote/Holland, MI Position Summary Harvia is seeking a Customer ... technical product information, and taking ownership of customer needs from initial contact through ...

Harvia US, Inc.

Customer Support Agent

Grand Rapids, MI · On-site

$18 - $20/hr

Customer Support Agent Location: Grand Rapids/Remote Position Summary Harvia is seeking a Customer ... technical product information, and taking ownership of customer needs from initial contact through ...

Kiongroup

Technical Support Engineer

Grand Rapids, MI · On-site

Whether you are an engineer, customer service agent, supply chain expert, or salesperson, Dematic ... Provide technical support to customers via phone, email, and chat. * Diagnose and troubleshoot ...

Kiongroup

Technical Support Engineer

Grand Rapids, MI · On-site

Whether you are an engineer, customer service agent, supply chain expert, or salesperson, Dematic ... Provide technical support to customers via phone, email, and chat. * Diagnose and troubleshoot ...

Kiongroup

Technical Support Engineer

Grand Rapids, MI · On-site

Whether you are an engineer, customer service agent, supply chain expert, or salesperson, Dematic ... Provide technical support to customers via phone, email, and chat. * Diagnose and troubleshoot ...

Kiongroup

Technical Support Engineer

Grand Rapids, MI · On-site

Whether you are an engineer, customer service agent, supply chain expert, or salesperson, Dematic ... Provide technical support to customers via phone, email, and chat. * Diagnose and troubleshoot ...

BioIVT

Technical Support Specialist

Detroit, MI · On-site

$21 - $26/hr

Provides 1st and 2nd Tier technical support to end users on a variety of issues. Provides on-call ... Wireless Networking, Exchange, and Microsoft Office products. PHYSICAL DEMANDS The physical demands ...

Expeditors

Administrative Support Agent

Romulus, MI · On-site

Administrative Support Agent We take care of our employees, and they take care of our customers ... Our Mission We recruit, train, and retain the very best logistics and technical experts the world ...

Expeditors

Administrative Support Agent

Romulus, MI · On-site

Our Mission We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors ...

iAG Wireless | AT&T Authorized Retailer

$2.5K - $11K/mo

We will provide the training, tools, and support. What you do with the opportunity is up to you. If ... Wireless is an independently owned and operated AT&T Authorized Retailer and is an equal ...

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Wireless Technical Support Agent information

What does a wireless technical support agent do?

A Wireless Technical Support Agent assists customers with issues related to wireless devices and services, such as smartphones, tablets, and mobile internet. They troubleshoot technical problems, answer questions about connectivity, and help with device configuration or account setup. These agents often work via phone, chat, or email, providing guidance to resolve technical concerns and ensuring customer satisfaction. They may also escalate complex issues to higher-level technicians if needed.

What are some common challenges faced by wireless technical support agents and how are they addressed?

Wireless Technical Support Agents often encounter challenges such as troubleshooting complex connectivity issues, assisting customers with diverse levels of technical knowledge, and managing high call volumes. To address these, agents rely on structured troubleshooting protocols, ongoing training, and collaboration with higher-tier technical teams for escalations. Maintaining clear communication and patience is key, and most companies provide knowledge bases and regular updates to help agents stay informed about new products and solutions.

What are the key skills and qualifications needed to thrive as a wireless technical support agent, and why are they important?

To thrive as a Wireless Technical Support Agent, you need strong problem-solving skills, a solid understanding of wireless networking concepts, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and common networking diagnostic tools is often required. Excellent communication, patience, and active listening skills help you effectively assist customers and resolve their issues. These skills are crucial for delivering efficient support, ensuring customer satisfaction, and maintaining service quality in a technology-driven environment.

What is the difference between Wireless Technical Support Agent vs Customer Service Representative?

AspectWireless Technical Support AgentCustomer Service Representative
CredentialsTechnical certifications, knowledge of wireless technologyBasic communication and customer service skills
Work EnvironmentCall centers, technical support teams, remote supportCall centers, retail, office settings
Industry UsageTelecommunications, tech companies

The Wireless Technical Support Agent focuses on troubleshooting and resolving technical issues related to wireless devices and networks, requiring technical knowledge and certifications. In contrast, Customer Service Representatives handle general customer inquiries and support, often with less technical expertise. While both roles involve communication with customers, the technical support role is more specialized in wireless technology, making it distinct in skills and responsibilities.

What cities in Michigan are hiring for Wireless Technical Support Agent jobs?

Cities in Michigan with the most Wireless Technical Support Agent job openings:

Customer Support Agent

Holland, MI • On-site

Harvia US, Inc.
See more jobs at Harvia US, Inc.external

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description

Customer Support Agent

Location: Remote/Holland, MI

Position Summary

Harvia is seeking a Customer Support Agent to provide professional, knowledgeable, and responsive support to our customers across phone, email, and chat. This role serves as a key point of contact for customer questions, product support, order assistance, and issue resolution.

The ideal candidate is a strong communicator and problem solver who is comfortable managing multiple priorities, learning technical product information, and taking ownership of customer needs from initial contact through resolution. This position works closely with internal teams to ensure customers receive accurate information, timely follow-up, and a consistently positive experience.

About Us

Harvia is the world’s leading provider of sauna and wellness solutions. With roots in Finland and customers in over 90 countries, we combine tradition, innovation, and sustainability to foster well-being for people around the globe. At Harvia, you will join an international group characterized by a strong entrepreneurial spirit, dedicated employees, and a clear ambition to continue leading the way in the sauna and spa industry.

Responsibilities
  • Answer and manage inbound customer phone calls, emails, and live chat inquiries in a professional and timely manner.
  • Meet established performance and productivity metrics, service-level expectations, and quality standards as defined by department leadership, while maintaining a high level of customer satisfaction.
  • Make outbound calls to customers for follow-ups, account updates, appointment confirmations, service inquiries, and other business needs.
  • Respond to customer questions and concerns while providing accurate and helpful solutions to troubleshoot customer issues and determine the appropriate resolution or next steps.
  • Maintain a positive, professional, and empathetic attitude during all customer interactions.
  • Document customer interactions, issues, and resolutions accurately in the company’s CRM or customer support system.
  • Follow up with customers when additional information or assistance is required.
  • Escalate complex or unresolved issues to the appropriate department or supervisor.
  • Process customer requests, account updates, orders, returns, or other transactions as required.
  • Maintain knowledge of company products, services, policies, and procedures.
  • Meet established customer service, quality, productivity, and response-time goals.
  • Identify recurring customer issues and communicate trends or feedback to management.
  • Complete new hire training program within acceptable timeframe as outlined by department leadership.
  • Assist with duties as assigned.
Qualifications
  • Minimum 1 year customer service, call center/contact center, or support experience preferred. Any college or university credits can be in lieu of experience.
  • Excellent verbal and written communication skills with strong active-listening and problem-solving abilities.
  • Comfortable handling multiple communication channels, including phone, email, and chat with the ability to remain calm and professional when dealing with difficult or frustrated customers.
  • Strong computer skills and ability to learn new software and systems quickly. Experience with CRM, ticketing, or customer support software a plus.
  • Ability to multitask while maintaining accuracy and attention to detail.
  • Strong organizational and time-management skills and team oriented.
  • Ability to work independently and take ownership of customer issues.
  • Bilingual communication skills are a plus.
  • High school diploma required.
Supervisor Responsibilities

None

Physical Requirements amp; Responsibilities
  • Ability to sit and work at a computer workstation for extended periods of time.
  • Ability to occasionally stand, walk, bend, reach, and move around the office as needed, may be required to lift and carry light office materials or equipment, generally up to 30 pounds.
  • Ability to maintain focus and attention while handling multiple customer interactions and tasks throughout the workday.
  • Reasonable accommodation may be provided for qualified individuals with disabilities to enable them to perform the essential functions of the position.
  • For non-office employees, must have a quiet working environment with reliable internet access.
Benefits
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Long/short term disability
  • Life Insurance
  • Paid Holidays

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