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Wireless Associate Jobs in Lubbock, TX (NOW HIRING)

Luna Wireless

T-Mobile Authorized Retailer Sales Associate

Lubbock, TX · On-site

$11.50 - $13.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Luna Wireless is one of the largest Authorized T-Mobile Retailers in the US! Seeking candidates ... This role is a learning role, where new associates are working with their team and proactively ...

Acuative Corporation

Field Engineer II

Lubbock, TX · On-site

Experience installing LEO Satellite (such as Starlink) and/or Fixed Wireless antennas. Education & Certifications : * Associates degree in Information Technology or equivalent experience. * CompTIA ...

Whataburger

Operating Partner - Unit 768

Lubbock, TX · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Wireless Service Discounts * Computer & Software Discounts * Fitness / Gym Discounts * Awards and ... Associate degree or equivalent work experience. * 2+ years of management experience in the ...

Whataburger

Operating Partner - Unit 768

Lubbock, TX

  • Medical

  • Life

  • Retirement

  • PTO

Wireless Service Discounts * Computer & Software Discounts * Fitness / Gym Discounts * Awards and ... Associate degree or equivalent work experience. * 2+ years of management experience in the ...

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Wireless Associate information

See Lubbock, TX salary details

$12

$18

$31

How much do wireless associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for wireless associate in Lubbock, TX is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.29 per hour, depending on experience, location, and employer.

What are the main challenges wireless associates face when assisting customers with device troubleshooting?

Wireless Associates frequently encounter customers experiencing device issues that can range from connectivity problems to software glitches. One of the main challenges is quickly diagnosing the root cause, which requires strong product knowledge and communication skills to explain technical concepts in an easy-to-understand way. Associates must stay updated on the latest devices and carrier policies, and they often collaborate with technical support teams or escalate more complex issues. Patience and adaptability are key, as every customer and device can present unique challenges.

What is a wireless associate?

Wireless Associates are retail professionals who specialize in selling and supporting wireless products and services, such as smartphones, tablets, and mobile plans. They assist customers in selecting devices, activating service plans, and troubleshooting basic technical issues. Wireless Associates often work for mobile carriers or electronics retailers and are knowledgeable about the latest technology and promotions. Their goal is to provide excellent customer service while meeting sales targets.

What are the key skills and qualifications needed to thrive as a wireless associate?

To thrive as a Wireless Associate, you need strong sales abilities, product knowledge of wireless devices and plans, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and mobile device operating systems is important. Exceptional customer service, active listening, and problem-solving skills help you connect with customers and address their needs effectively. These skills ensure you can drive sales, provide reliable support, and create a positive customer experience in a fast-paced retail environment.

What is the difference between Wireless Associate vs Retail Wireless Associate?

FeatureWireless AssociateRetail Wireless Associate
CertificationsTypically none required, but some may have certifications in sales or customer serviceSame as Wireless Associate, often no formal certifications needed
Work EnvironmentRetail stores, carrier outlets, electronics retailersSame as Wireless Associate, primarily retail settings
Job ResponsibilitiesAssist customers with wireless products, troubleshoot devices, sell plansSimilar duties, focusing on customer service and sales in retail stores

The Wireless Associate and Retail Wireless Associate roles are very similar, often used interchangeably. Both positions involve working in retail environments, assisting customers with wireless products, and selling plans. The main difference is the job title used by different employers, but the responsibilities and required skills are largely the same.

What cities near Lubbock, TX are hiring for Wireless Associate jobs? Cities near Lubbock, TX with the most Wireless Associate job openings:
Wireless Associate jobs near you

Mobile Associate for KCI Wireless, a T-Mobile Premium Retailer

Key-Comm International

Plainview, TX • On-site

$12.25 - $14/hr

Full-time

Medical, PTO

Re-posted 28 days ago

Job description

SIGN-ON BONUS ELIGIBLE: THIS ROLE IS ELIGIBLE FOR OUR NEW #KCIER SIGN-ON BONUS OF $500 (ask Hiring Manager or People Business Partner for complete details).
Awesome people deserve to work for an awesome company.
If you're awesome and excited about the hottest new trends in tech, values making genuine connections, and interested in the wondrous world of wireless sales, KCI Wireless is the awesome company that you deserve to work for.
KCI Wireless is a proud T-Mobile Premium Retailer who welcomes those that ambitiously push for more. As a company, we value Accountability. To us, this includes remaining accountable to our promise of providing a welcoming, fun, and valuable work experience to all our awesome employees.
Job Description
As a Mobile Associate, you will be responsible for driving exceptional customer service while generating sales within one of our T-Mobile locations. Our Mobile Associates are encouraged to bring their unique personality to fulfill the T-Mobile experience. This is not a mundane, repetitive retail job; our Mobile Associates have fun accomplishing the below job commitments:
  • Enthusiastically provide optimal solutions to any customer needs through thorough product and service brand knowledge
  • Surpass minimum sales expectations, whether by attracting new customers, or identifying revenue opportunities of existing customers
  • Spread brand exposure to attract business opportunities through reaching out within the community, outbound calling, and utilizing social media marketing
  • Educate and recommend the best technology choices personalized to each customer
  • Simplify the wireless experience to cater to and maximize customer understanding
  • Maintain a high attention to detail when completing any transactions or paperwork
  • Exercise compassion in all customer interactions
  • Foster team partnerships to support store synergy
  • Assist in store opening, closing, and operating duties

Qualifications
  • Passionate advocate for providing unparalleled customer service
  • Competitive spirit with a drive to surpass sales potential
  • Genuine regard and intention put into customer connections
  • Excellent verbal and written communication skills
  • 6 months experience in customer service and/or sales environment, wireless retail preferred
  • High school diploma/GED
  • Willing to work weekends/holidays
  • At least 18 years of age
  • Legally authorized to work in the United States

Benefits
  • New Employee $500 Sign-On Bonus
  • Industry competitive hourly pay rate and commission structure
  • Vacation time
  • Personal time
  • Sick time
  • Health benefits
  • Phone service discount
  • Promotion opportunities
  • Employee rewards including trips and contests

Apply