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Wireless Associate Jobs in Holiday, FL (NOW HIRING)

Luna Wireless

T Mobile Authorized Retailer Assistant Manager

Tampa, FL · On-site

$15 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Luna Wireless is one of the largest Authorized T-Mobile Retailers in the US! Seeking candidates ... Complete observations of Mobile Associate s' interactions with customers, including feedback, to be ...

Luna Wireless

T Mobile Authorized Retailer Store Manager

Lutz, FL · On-site

$40K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... associates * Medical, dental and vision benefits * 401K Plan * Generous paid time-off programs * Phone service discounts * Serious growth potential for your career #NeverStopGrowing Luna Wireless ...

Luna Wireless

T Mobile Authorized Retailer Store Manager

Tampa, FL · On-site

$40K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... associates * Medical, dental and vision benefits * 401K Plan * Generous paid time-off programs * Phone service discounts * Serious growth potential for your career #NeverStopGrowing Luna Wireless ...

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Wireless Associate information

What are the main challenges wireless associates face when assisting customers with device troubleshooting?

Wireless Associates frequently encounter customers experiencing device issues that can range from connectivity problems to software glitches. One of the main challenges is quickly diagnosing the root cause, which requires strong product knowledge and communication skills to explain technical concepts in an easy-to-understand way. Associates must stay updated on the latest devices and carrier policies, and they often collaborate with technical support teams or escalate more complex issues. Patience and adaptability are key, as every customer and device can present unique challenges.

What is a wireless associate?

Wireless Associates are retail professionals who specialize in selling and supporting wireless products and services, such as smartphones, tablets, and mobile plans. They assist customers in selecting devices, activating service plans, and troubleshooting basic technical issues. Wireless Associates often work for mobile carriers or electronics retailers and are knowledgeable about the latest technology and promotions. Their goal is to provide excellent customer service while meeting sales targets.

What are the key skills and qualifications needed to thrive as a wireless associate?

To thrive as a Wireless Associate, you need strong sales abilities, product knowledge of wireless devices and plans, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and mobile device operating systems is important. Exceptional customer service, active listening, and problem-solving skills help you connect with customers and address their needs effectively. These skills ensure you can drive sales, provide reliable support, and create a positive customer experience in a fast-paced retail environment.

What is the difference between Wireless Associate vs Retail Wireless Associate?

FeatureWireless AssociateRetail Wireless Associate
CertificationsTypically none required, but some may have certifications in sales or customer serviceSame as Wireless Associate, often no formal certifications needed
Work EnvironmentRetail stores, carrier outlets, electronics retailersSame as Wireless Associate, primarily retail settings
Job ResponsibilitiesAssist customers with wireless products, troubleshoot devices, sell plansSimilar duties, focusing on customer service and sales in retail stores

The Wireless Associate and Retail Wireless Associate roles are very similar, often used interchangeably. Both positions involve working in retail environments, assisting customers with wireless products, and selling plans. The main difference is the job title used by different employers, but the responsibilities and required skills are largely the same.

What cities near Holiday, FL are hiring for Wireless Associate jobs?

Cities near Holiday, FL with the most Wireless Associate job openings:

Wireless Associate jobs near you

T Mobile Authorized Retailer Assistant Manager

Luna Wireless

Tampa, FL • On-site

$15 - $20.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Benefits:
  • Commission
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Donation matching
  • Employee discounts
  • Flexible schedule
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources

Chase #LimitlessPotential at Luna Wireless, an Authorized T-Mobile Retailer!
Luna Wireless is one of the largest Authorized T-Mobile Retailers in the US!
Seeking candidates with a hustle and ambition for unlimited potential
If you want to earn unlimited commissions while working in a fun, fast-paced environment, Luna Wireless is the place to be!
Se prefieren hablantes bilingües de español, pero no se requieren
Why Join Our Team? Do you have what it takes to be a game changer? Come join a winning culture and team!!
#LimitlessPotential #CareerGrowth #ConnectedCulture
Be unstoppable with us!
Job Overview
The Retail Assistant Manager works in partnership with the Store Manager to lead and develop the store team to deliver T-Mobile's aspirations of earning a place in our customers' hearts and Mobile Associate success.
Job Responsibilities:
  • Responsible for infusing every store's Mobile Assistant with a passion for T-Mobile's Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
  • Ensure that every need the customer has, when coming into the store, is met and that employees build the customer's confidence by making their experience comfortable, simple and by solving the whole problem.
  • Complete observations of Mobile Associate s' interactions with customers, including feedback, to be used in development, training & coaching conversations.
  • Effectively manage customer wait time. Keep current on products, services, and promotions.
  • Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to the team. Interact directly with Mobile Associate s to ensure they meet and/or exceed defined, monthly success measurements completing assigned training on time.
  • Assist in maintaining the quality of the overall store environment and adhere to national plan-o-gram standards. Use visual displays and interactive devices effectively. Keep visual displays and devices current. Assist in the execution of Retail Methods & Procedures.
  • Ensure team knowledge of store systems. Ensure that teams are knowledgeable about corporate and store communications. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses. Manage discounting and credits.

The experience you'll bring:
  • 1 year customer service and/or sales experience, retail environment preferred
  • Available to work a varied schedule including nights, weekends, and holidays
  • Ability to lead and mentor people to deliver great results
  • Outstanding communicator with ability to interact with teammates and customers

What's in it for you:
  • Competitive base pay, plus commissions
  • Benefits for part-time and full-time employees
  • Medical, dental and vision benefits
  • 401K Plan
  • Generous paid time-off programs
  • Phone service discounts
  • Serious growth potential for your career
  • This is the opportunity to do something special and join a company revolutionizing the wireless industry. And we couldn't do it without someone like you. So, what do you say? Isn't it time you explored what could become the career move of a lifetime?

We invite you to apply today!
Requirements:
  • At least 18 years of age
  • Legally authorized to work in the United States
  • High School Diploma or GED

#NeverStopGrowing
Luna Wireless doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Luna Wireless we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
At Luna Wireless, A T-Mobile Premium Retailer, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team.
Dedicated, Dynamic, Determined. These are the people we want in the Luna Wireless fam. Our team members hustle hard and make a difference, both in their own lives and in the lives of T-Mobile customers all around the country.
Serving our customers and employees is at the heart of what we do. When you work with us, you're not just changing your life; you're helping our customers all over the nation stay connected with their loved ones.
We're guessing you found us for a reason. Do you think you've got what it takes to chase your dreams? Come face-to-face with your #LimitlessPotential at Luna Wireless, one of the largest T-Mobile authorized retailers in the country, with over 450 authorized retail stores in the central and eastern United States.

Apply