Wholesale Customer Service Jobs (NOW HIRING)

Job Description:
Krieger Ford is hiring a Wholesale Parts Sales Representative to join our Parts Department. This is a hybrid position that combines wholesale automotive parts sales, outside customer relationship building, and parts counter support. The ideal candidate will have experience in automotive parts, dealership parts departments, wholesale parts sales, outside sales, or customer service and will be comfortable working with both internal and external customers. The Wholesale Parts Sales Representative will help grow Krieger Ford’s wholesale parts business by building and maintaining strong relationships with independent repair shops, body shops, fleet companies, commercial accounts, government and municipal customers, and other businesses that rely on quality automotive parts and dependable service. This role will also support daily parts counter operations by assisting walk-in customers, answering parts calls, looking up parts, quoting pricing, checking availability, and helping ensure orders are accurate and completed in a timely manner. Schedule is Monday through Friday, 7:30 AM to 4:30 PM, with some Saturdays as needed from 8:00 AM to 4:00 PM. Closed Sundays. What You’ll Do As a Wholesale Parts Sales Representative, you will be responsible for supporting the Parts Department while helping expand Krieger Ford’s wholesale customer base. Build and maintain relationships with wholesale parts customers, including independent repair facilities, body shops, fleet accounts, commercial customers, government accounts, and municipal accounts. Develop new wholesale parts business through outside sales calls, customer visits, follow-up, and account management. Promote Krieger Ford’s Parts Department and represent the dealership professionally during customer interactions and outside sales visits. Assist customers with automotive parts, Ford parts, OEM parts, pricing, availability, and order status. Answer inbound parts calls and provide accurate parts information, quotes, and follow-up. Assist walk-in customers and internal dealership departments with parts needs. Use electronic parts catalogs, Ford parts systems, dealership software, and internet-based tools to accurately identify and locate parts. Serve as a reliable point of contact for wholesale customers from order placement through delivery. Communicate professionally with customers, vendors, service advisors, technicians, and team members. Review body shop estimates to help verify correct parts and pricing. Pull and fill parts orders from inventory as needed. Help maintain parts inventory accuracy through bin checks and inventory review. Notify the Parts Manager of out-of-stock parts, fast-moving parts, or materials that need attention. Locate out-of-stock parts from outside vendors or submit emergency orders when needed. Ensure internal parts requests are billed correctly to service repair orders. Provide a high level of customer service to both internal and external customers.
Job Requirement:What We’re Looking For We are looking for someone who is dependable, customer-focused, sales-minded, and comfortable working in a fast-paced dealership parts environment. Previous automotive parts experience preferred. Previous dealership parts department experience preferred. Previous wholesale parts sales or outside sales experience preferred. Ford parts or OEM parts experience is a plus. Strong communication and customer service skills. Ability to build and maintain professional customer relationships. Sales-minded approach with the ability to grow wholesale accounts. Basic computer skills and the ability to learn dealership systems. Ability to read and understand electronic parts catalogs. Strong attention to detail and accuracy. Positive attitude, strong work ethic, and team-focused mindset. Ability to multitask in a fast-paced environment. Valid driver’s license with a clean driving record. Willingness to complete a background check and drug screen. Physical Requirements Ability to sit, stand, walk, bend, and move throughout the Parts Department. Ability to lift at least 25 pounds. Ability to work on a computer for extended periods of time. Ability to drive to customer locations as needed for outside sales visits. What We Offer Medical, Dental, and Vision Insurance 401(k) Plan with employer matching Paid time off and vacation Growth opportunities Employee vehicle purchase plans Family owned and operated dealership Long-term job security Health and Wellness Coaching Employee discounts on products and services Closed Sundays Who We Are Krieger Ford is a locally owned, family-operated Ford dealership serving Central Ohio for over 50 years. At Krieger Ford, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals for their hard work and dedication. Our dealership works as a team, and we strive to be the best for our customers. Every employee at Krieger Ford is critical to its success, and we are always looking for bright, driven, and energetic professionals to add to our world-class team. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years. Krieger Ford, Inc. Core Values Rooted in Humility: Committed to respect and down-to-earth values. Attitude is Everything: We have solutions, not excuses, and take pride in results. “It’s not my fault, but it is my problem.” We Do Right by the Customer: No matter what. Passionate about customer happiness. Integrity Always: Hard work, honesty, and getting the job done. Together as One: Family, dedication, and team-driven success. Apply Today If you have experience in automotive parts, dealership parts, wholesale parts sales, outside sales, Ford parts, OEM parts, fleet parts, commercial parts, or parts counter sales, we would love to hear from you. Join Krieger Ford and grow your career with a family-owned dealership that values teamwork, customer service, and long-term success. Krieger Ford is an Equal Opportunity Employer.