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Wholesale Customer Service Jobs (NOW HIRING)

DH Pace

Wholesale Department Manager

Denver, CO · On-site

Provide customer service to wholesale customers * Work with wholesale customers to enter and manage custom orders * Establish sales processes and monthly specials to drive sales * Will impact sales ...

SNI USA Inc

Customer Service Representative

Miami, FL · On-site

$15.25 - $20.75/hr

Job Summary We are hiring for a well-established wholesale distributor of giftware and souvenirs seeking a Customer Service Representative to join our on-site team in the Medley area. This role is ...

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Wholesale Customer Service information

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How much do wholesale customer service jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for wholesale customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Wholesale Customer Service vs Retail Customer Service?

AspectWholesale Customer ServiceRetail Customer Service
CredentialsTypically requires knowledge of wholesale products, industry-specific certifications may be beneficialFocuses on retail products, often requires customer service training
Work EnvironmentBusiness-to-business setting, often in warehouses or officesBusiness-to-consumer setting, in stores or call centers
Employer & IndustrySuppliers, distributors, wholesale companiesRetail stores, e-commerce, service providers
Search & Comparison IntentPeople comparing roles in wholesale sales and supportPeople seeking retail customer service roles or careers

Wholesale Customer Service involves supporting business clients with bulk orders and industry-specific needs, often in a B2B environment. Retail Customer Service focuses on assisting individual consumers in stores or online. While both roles require strong communication skills, wholesale roles emphasize industry knowledge and bulk order processes, whereas retail roles prioritize direct customer interaction and sales skills.

What is wholesale customer service?

Wholesale customer service involves assisting business clients who purchase goods in large quantities, usually for resale or business use. This role includes managing orders, resolving issues, providing product information, and ensuring smooth transactions between wholesalers and their business customers. Wholesale customer service representatives often work closely with sales teams, logistics, and inventory departments to coordinate large orders and address the specific needs of wholesale clients. The focus is on building strong relationships and ensuring customer satisfaction to encourage repeat business.

What are the key skills and qualifications needed to thrive as a wholesale customer service representative, and why are they important?

To thrive as a Wholesale Customer Service representative, you need strong product knowledge, order management skills, and experience with B2B customer interactions, often supported by a relevant diploma or degree. Familiarity with ERP/CRM systems, order processing software, and Microsoft Office Suite is typically required. Exceptional communication, problem-solving abilities, and attention to detail help build lasting relationships and resolve issues efficiently. These skills and qualities ensure smooth operations, customer satisfaction, and long-term business growth in a competitive wholesale environment.

What are some common challenges faced by wholesale customer service representatives when managing large client accounts?

Wholesale Customer Service representatives often handle large orders and complex account requirements, which can involve coordinating with multiple departments to ensure accuracy and timely delivery. A common challenge is managing expectations and resolving issues quickly, as wholesale clients typically have higher stakes and time-sensitive needs. Building strong relationships and maintaining clear, proactive communication is essential for success. Representatives may also need to adapt to frequent changes in inventory, pricing, or client requests, requiring attention to detail and flexibility.
More about Wholesale Customer Service jobs

What cities are hiring for Wholesale Customer Service jobs?

Cities with the most Wholesale Customer Service job openings:

What states have the most Wholesale Customer Service jobs?

States with the most job openings for Wholesale Customer Service jobs include:

Wholesale Customer Service jobs near you
Infographic showing various Wholesale Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Wholesale Customer Care Manager

Tire Rack

South Bend, IN • On-site

Full-time

Posted 9 days ago

Tire Rack rating

6.9

Company rating: 6.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Customer Care Manager

Location: Tire Rack – South Bend, IN
Department: Customer Care
Employment Type: Full-Time, Exempt
Reports To: Vice President of Customer Care

Lead a Team That Delivers Exceptional Customer Experiences

At Tire Rack, we believe exceptional customer service is at the heart of everything we do. We're looking for an experienced Customer Care Manager to lead and develop a high-performing team dedicated to delivering outstanding support to our customers.

This leadership role is ideal for someone who is passionate about coaching others, improving processes, using data to drive decisions, and creating an exceptional customer experience. You'll oversee daily call center operations, mentor Customer Care Representatives, collaborate with cross-functional teams, and help shape the future of our customer service organization.

If you're an experienced customer service leader who thrives in a fast-paced environment and enjoys building strong teams, we'd love to hear from you.

What You'll Do

  • Lead, coach, and develop a team of Customer Care Representatives, fostering a positive, high-performance culture.

  • Ensure customer inquiries and concerns are resolved professionally, accurately, and in a timely manner.

  • Monitor call center performance, service levels, and key performance indicators (KPIs) to improve efficiency and customer satisfaction.

  • Develop, implement, and maintain customer service policies, procedures, and best practices that promote consistency and quality.

  • Analyze customer feedback, trends, and operational data to identify opportunities for continuous improvement.

  • Handle complex or escalated customer concerns with professionalism while ensuring positive resolutions.

  • Review customer care reports, productivity metrics, and quality assurance results to drive performance improvements.

  • Provide ongoing coaching, mentoring, and training to strengthen associate performance and professional development.

  • Recruit, onboard, train, and conduct performance evaluations for Customer Care team members.

  • Approve employee timecards, manage attendance, and oversee vacation and personal time scheduling.

  • Ensure order reminders and customer follow-up activities are completed accurately and on time.

  • Partner with Sales, Credit, Warehouse Operations, Technology, and other departments to deliver a seamless customer experience.

  • Promote a culture of accountability, continuous improvement, and exceptional customer service.

  • Perform additional duties and projects as assigned.

What We're Looking For

  • Minimum of 5 years of leadership experience in Customer Service, Customer Care, or Call Center Management.

  • Proven ability to lead, motivate, and develop high-performing customer service teams.

  • Excellent communication, coaching, conflict resolution, and interpersonal skills.

  • Strong analytical and problem-solving abilities with experience using metrics to improve performance.

  • Experience managing customer service software, workforce management systems, and reporting tools.

  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

  • Ability to build collaborative relationships across departments while maintaining a customer-first mindset.

  • Proficiency with Microsoft Office Suite and experience using AI productivity tools such as Microsoft Copilot or ChatGPT is a plus.

Education

  • High school diploma or equivalent required.

  • Bachelor's degree in Business Administration, Communications, Marketing, or a related field preferred.

Schedule

  • Monday through Friday

  • Typical hours: 8:00 a.m. – 6:00 p.m.

  • Additional hours, occasional weekends, and limited local travel may be required based on business needs.

Why Tire Rack?

At Tire Rack, you'll have the opportunity to lead a talented team while making a direct impact on the customer experience. We invest in our people by providing opportunities for professional growth, leadership development, and continuous learning in a collaborative and innovative environment.

If you're ready to inspire a team, improve operations, and help deliver world-class customer service, we'd love to hear from you.

Apply today and help shape the future of Customer Care at Tire Rack.


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