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Wholesale Customer Service information

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How much do wholesale customer service jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for wholesale customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Wholesale Customer Service vs Retail Customer Service?

AspectWholesale Customer ServiceRetail Customer Service
CredentialsTypically requires knowledge of wholesale products, industry-specific certifications may be beneficialFocuses on retail products, often requires customer service training
Work EnvironmentBusiness-to-business setting, often in warehouses or officesBusiness-to-consumer setting, in stores or call centers
Employer & IndustrySuppliers, distributors, wholesale companiesRetail stores, e-commerce, service providers
Search & Comparison IntentPeople comparing roles in wholesale sales and supportPeople seeking retail customer service roles or careers

Wholesale Customer Service involves supporting business clients with bulk orders and industry-specific needs, often in a B2B environment. Retail Customer Service focuses on assisting individual consumers in stores or online. While both roles require strong communication skills, wholesale roles emphasize industry knowledge and bulk order processes, whereas retail roles prioritize direct customer interaction and sales skills.

What is wholesale customer service?

Wholesale customer service involves assisting business clients who purchase goods in large quantities, usually for resale or business use. This role includes managing orders, resolving issues, providing product information, and ensuring smooth transactions between wholesalers and their business customers. Wholesale customer service representatives often work closely with sales teams, logistics, and inventory departments to coordinate large orders and address the specific needs of wholesale clients. The focus is on building strong relationships and ensuring customer satisfaction to encourage repeat business.

What are the key skills and qualifications needed to thrive as a wholesale customer service representative, and why are they important?

To thrive as a Wholesale Customer Service representative, you need strong product knowledge, order management skills, and experience with B2B customer interactions, often supported by a relevant diploma or degree. Familiarity with ERP/CRM systems, order processing software, and Microsoft Office Suite is typically required. Exceptional communication, problem-solving abilities, and attention to detail help build lasting relationships and resolve issues efficiently. These skills and qualities ensure smooth operations, customer satisfaction, and long-term business growth in a competitive wholesale environment.

What are some common challenges faced by wholesale customer service representatives when managing large client accounts?

Wholesale Customer Service representatives often handle large orders and complex account requirements, which can involve coordinating with multiple departments to ensure accuracy and timely delivery. A common challenge is managing expectations and resolving issues quickly, as wholesale clients typically have higher stakes and time-sensitive needs. Building strong relationships and maintaining clear, proactive communication is essential for success. Representatives may also need to adapt to frequent changes in inventory, pricing, or client requests, requiring attention to detail and flexibility.
More about Wholesale Customer Service jobs

What cities are hiring for Wholesale Customer Service jobs?

Cities with the most Wholesale Customer Service job openings:

What states have the most Wholesale Customer Service jobs?

States with the most job openings for Wholesale Customer Service jobs include:

Wholesale Customer Service jobs near you
Infographic showing various Wholesale Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Wholesale Customer Service Representative I

Sullivan Tire & Auto Service

Waltham, MA • On-site

$21 - $23/hr

Full-time

Posted 9 days ago

Job description

Description:

Function:

Support sales effort by providing customer service and order fulfillment to our internal and wholesale customers. Works closely with management to increase profitability through improved efficiency and productivity. Adheres to internal controls, policies and procedures.


Major Responsibilities:

  1. Provide customer service and support to our internal and wholesale customers via telephone
  2. Provide customers with current product information, quotations and inventory to fulfill orders
  3. Process accurately and efficiently orders for internal and wholesale customers for the purchase of tires, parts and service
  4. Performs data entry and administrative tasks accurately and in a timely manner
  5. Coordinates deliveries with shipping departments
  6. Assumes additional responsibilities as requested
Requirements:

Education/Experience:

  • Minimum of a high school diploma with two years of customer service experience
  • Tire and automotive service industry experience preferred


Skills/Knowledge:

  • Excellent phone skills with the ability to offer highest quality of customer service
  • Customer Service attitude
  • Working knowledge of Microsoft Office (Excel/Word) and Inventory Management Database
  • Strong verbal communication skills
  • Conflict resolution skills
  • Multi-tasks
  • Detailed-oriented
  • Proven ability to work independently as well as part of a team