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Wfm Jobs in Arizona (NOW HIRING)

Chubb

WFM Lead, NA Contact Center

Phoenix, AZ · On-site

Serve as the WFM subject matter expert across multiple lines of business; lead stakeholder partnerships and represent WFM in senior-level discussions and cross-functional forums. * Partner with AVP ...

Chubb

WFM Lead, NA Contact Center

Phoenix, AZ

Serve as the WFM subject matter expert across multiple lines of business; lead stakeholder partnerships and represent WFM in senior-level discussions and cross-functional forums. * Partner with AVP ...

Pwc

UKG Pro WFM Senior Associate

Phoenix, AZ · On-site

$77K - $202K/yr

Industry/Sector Not Applicable Specialism HR Transformation and Optimization Management Level Senior Associate & Summary The Opportunity As a UKG Pro WFM Senior Associate, you will specialize in ...

Whole Foods Market

Butcher

Scottsdale, AZ

$16.50 - $30.20/hr

All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations ...

Whole Foods Market

Butcher

Tempe, AZ

$16.50 - $30.20/hr

All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations ...

Whole Foods Market

Butcher

Scottsdale, AZ

$16.50 - $30.20/hr

All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations ...

Whole Foods Market

Butcher - Full Time

Phoenix, AZ

All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations ...

Whole Foods Market

Prep Cook

Phoenix, AZ

$16 - $25.40/hr

All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.

Whole Foods Market

Butcher - Full Time

Phoenix, AZ

$16.50 - $30.20/hr

All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations ...

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Wfm information

See Arizona salary details

$35.9K

$90.9K

$160.8K

How much do wfm jobs pay per year?

As of Aug 18, 2026, the average yearly pay for wfm in Arizona is $90,930.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,100.00 and $123,500.00 per year, depending on experience, location, and employer.

What is a Wfm?

A Workforce Management (WFM) job involves forecasting, scheduling, and optimizing staff to ensure efficient operations, typically in contact centers or service industries. WFM professionals analyze historical data, predict work volume, and allocate resources to meet service levels while controlling costs. Responsibilities often include real-time monitoring, reporting, and process improvements to enhance productivity and customer satisfaction.

What are the typical daily responsibilities of a Wfm professional in a call center environment?

In a call center, WFM professionals are responsible for forecasting call volumes, creating efficient staff schedules, monitoring real-time adherence, and adjusting workforce plans as needed to meet service levels. They analyze historical data and trends to recommend process improvements and ensure the right number of agents are available at peak times. Additionally, WFM staff often collaborate closely with operations, HR, and team leaders to address staffing needs, communicate changes, and report on performance metrics. This role is integral to maintaining a balanced workload and ensuring high customer satisfaction.

What are the key skills and qualifications needed to thrive in the Wfm position, and why are they important?

To thrive as a Workforce Management (WFM) professional, you need strong analytical and problem-solving skills, a solid understanding of forecasting and scheduling concepts, and often a bachelor's degree in business, statistics, or a related field. Familiarity with WFM software such as NICE, Genesys, or Verint, as well as proficiency in Excel and reporting tools, is typically required. Excellent communication, organizational skills, and an ability to collaborate effectively with various teams help someone excel in this position. These skills and qualifications are essential for ensuring efficient staffing, maximizing productivity, and meeting service level goals within dynamic environments like call centers or customer support organizations.

Is workforce management a stressful job?

Workforce management involves coordinating staffing, scheduling, and resource allocation, which can be stressful during periods of high demand or staffing shortages. The role requires strong organizational skills and the ability to handle multiple priorities, but stress levels vary depending on the work environment and workload. Effective use of tools like workforce management software can help mitigate stress.

What are the most commonly searched types of Wfm jobs in Arizona?

The most popular types of Wfm jobs in Arizona are:

What are popular job titles related to Wfm jobs in Arizona?

For Wfm jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Wfm jobs in Arizona look for?

The top searched job categories for Wfm jobs in Arizona are:

What cities in Arizona are hiring for Wfm jobs?

Cities in Arizona with the most Wfm job openings:

Wfm jobs near you
Infographic showing various Wfm job openings in Arizona as of August 2026, with employment types broken down into 53% Full Time, 44% Part Time, 2% Temporary, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $90,930 per year, or $43.7 per hour.

WFM Lead, NA Contact Center

Chubb

Phoenix, AZ • On-site

Full-time

Re-posted 13 days ago

Chubb rating

8.2

Company rating: 8.2 out of 10

Based on 67 frontline employees who took The Breakroom Quiz

143rd of 309 rated insurance

Job description


Chubb's North America Contact Center Shared Services group directly supports insurance operations programs impacting both Clients and Agents across Chubb's North America business divisions. The group is primarily responsible for enabling key initiatives across various departments with a focus on delivering first class customer experience and exceptional operational service. Additional responsibilities include enabling, advising, and assisting operations reporting and analytics teams when to utilize contact center data to drive efficiencies, improve customer experience, and consistently monitor performance, as well as the management of large-scale technology and operational projects involving the Contact Center platform. The team collaborates with Business, Technology and Trading Partner stakeholders to define, analyze, and deliver strategic Technology and Operational processes.
Job Description:
North America Contact Center Shared Services is seeking a Workforce Management Lead, serving as the primary subject matter expert for WFM strategy, tooling, and operational excellence and day-to-day leadership. This role reports to the AVP, Data & Workforce Analytics Manager and is an individual contributor position. In this role you will drive cross-functional partnerships, lead complex capacity planning and forecasting initiatives, and establish best practices that elevate the performance of the broader WFM team.
Key Responsibilities:
  • Serve as the day-to-day functional lead for tenured WFM Analysts, providing direction, feedback, task prioritization, and quality oversight.
  • Foster a culture of open communication, collaboration, accountability, continuous improvement, and data-driven decision-making.
  • Serve as the WFM subject matter expert across multiple lines of business; lead stakeholder partnerships and represent WFM in senior-level discussions and cross-functional forums.
  • Partner with AVP, Data & Workforce Analytics Manager to create detailed WFM procedures, best practices, identify and lead initiatives to streamline workforce processes, enhancements, and improve operational efficiency.
  • Own and manage WFM key metrics such as volume and capacity forecast accuracy, schedule efficiency, productivity, etc.
  • Works closely with management and other stakeholders to understand staffing requirements and deploy analytical techniques to create optimized schedules that balances business needs with employee preferences.
  • Translate forecasts into staffing models and capacity plans that align headcount with service level targets.
  • Analyze workforce performance data and recommend improvements to forecasts, schedules, and processes.

Qualifications
Required:
  • Bachelor's degree in business, Finance, Statistics, Operations Management, or related field.
  • 5+ years of workforce management experience in a contact center environment.
  • Strong knowledge of Workforce Management practices including managing omnichannel environments (voice, chat, email, and/or back-office queues).
  • Strong written and verbal communication skills with the ability to present complex data and strategies to executive leadership.
  • Proficient in Microsoft Office, especially Excel and PowerPoint.
  • Very strong analytical skills, with emphasis on forecasting
  • Experienced in complex problem-solving, judgment, critical thinking and decision-making
  • Strong planning, time management and organizational skills
  • Strong understanding of key contact center performance metrics, such as service level, AHT, adherence, etc.

Strongly Preferred:
  • Experience utilizing Workforce Management software, specifically NICE CXone.

A Plus:
  • Exposure to automation or advanced forecasting analytics (Python, R, or similar).
  • Exposure to AI-enabled tools or emerging technologies that support workforce optimization, analytics, or process improvement.

About Us
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

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About Chubb

Sourced by ZipRecruiter

Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. We are a unique global organization with a culture of individuals passionately committed to our respective crafts. With underwriting at our core, each of us contributes to providing the best insurance coverage and service to our clients. Our highly collaborative, inclusive nature helps us drive better business outcomes through diversity of background, experiences, insights and values.

Industry

Insurance services

Company size

10,000+ Employees

Headquarters location

Warren, NJ, US

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