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Wfm Administrator Jobs (NOW HIRING)

Apex Systems

NY · On-site

UKG Workforce Management (WFM) experience required * Strong preference for UKG Time Pro (timekeeping and attendance) * HR processes knowledge * High-volume customer support/ticketing experience

New

Apex Systems

UKG Workforce Management (WFM) experience required * Strong preference for UKG Time Pro (timekeeping and attendance) * HR processes knowledge * High-volume customer support/ticketing experience

New

ModMed

WFM System Implementation/Admin Experience: Background in setting up, configuring, or integrating a new WFM platform from scratch rather than just using an existing system.* Cross-Functional Process ...

O'Reilly Auto Parts

A key focus is designing, building, and maintaining integrations between Calabrio WFM and ... Administer WxCC tenant configuration via Webex Control Hub: entry points, queues, teams, sites ...

Zachary Piper Solutions

$85K/yr

The Windows/Linux System Administrator will be responsible for maintaining and troubleshooting ... WFM, CMS, and call recording platforms. * Install, configure, operate, monitor, and maintain ...

Dassault Falcon Jet

UKG HRIS ADMINISTRATOR

Melbourne, FL · On-site

$100K - $120K/yr

The HRIS Administrator serves as the technical subject matter expert (SME) and systems ... As UKG Pro and UKG Workforce Management (WFM) Technical SME, provide technical support and ongoing ...

Dassault Aviation

HRIS ADMINISTRATOR

Melbourne, FL · On-site

$100K - $120K/yr

The HRIS Administrator serves as the technical subject matter expert (SME) and systems administrator for UKG Pro and UKG Workforce Management (WFM). As the technical point of contact for these UKG ...

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Wfm Administrator information

What is a WFM administrator?

WFM Administrators, or Workforce Management Administrators, are professionals responsible for managing and optimizing staff scheduling, attendance, and workflow processes within an organization. They use specialized software to forecast staffing needs, monitor real-time performance, and ensure adequate coverage to meet business demands. Their role often includes analyzing data, generating reports, and collaborating with team leaders to improve operational efficiency. WFM Administrators are commonly found in call centers, retail, healthcare, and other industries where workforce planning is critical.

How does a WFM administrator typically collaborate with other departments to optimize workforce efficiency?

As a WFM Administrator, you will frequently work closely with operations, HR, and IT teams to ensure workforce schedules align with business needs and employee preferences. This collaboration often involves analyzing staffing data, communicating scheduling changes, and resolving conflicts or discrepancies in real time. Being proactive in sharing insights and maintaining open lines of communication across departments is key to effectively optimizing resources and supporting overall organizational goals.

What are the key skills and qualifications needed to thrive as a WFM administrator, and why are they important?

To thrive as a WFM Administrator, you need proficiency in data analysis, forecasting, scheduling, and a thorough understanding of workforce management principles, often supported by a relevant degree or equivalent experience. Familiarity with WFM software such as NICE, Verint, or Genesys, as well as advanced Excel skills and sometimes certification in workforce management tools, is typically required. Strong communication, problem-solving, and organizational abilities help you collaborate effectively with teams and respond to dynamic staffing needs. Mastering these skills ensures accurate staffing, improved operational efficiency, and consistent service levels within an organization.

What cities are hiring for Wfm Administrator jobs?

Cities with the most Wfm Administrator job openings:

What states have the most Wfm Administrator jobs?

States with the most job openings for Wfm Administrator jobs include:

What are popular job titles related to Wfm Administrator jobs?

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Infographic showing various Wfm Administrator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 10% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution.

UKG Pro WFM Administrator

Providence, RI • On-site

Bally's Corporation
Gambling Activities • 10K+ employees
Learn more about Bally's Corporationexternal

$80K - $85K/yr

Other

Re-posted 14 days ago

Bally's rating

6.1

Company rating: 6.1 out of 10

Based on 68 frontline employees who took The Breakroom Quiz

Job description

Description

Responsibilities:

  • Facilitates design sessions on items of intermediate level of complexity, supports the review and development of design specs and configuration iterations, participating in the solution and validating/approving prior to deployment.
  • Analyzes impact of configuration, Fast Formulas, and extensions to service delivery, downstream systems and integrations. Provides input in meetings to resolve priority issues.
  • Continuously develops and advances knowledge of assigned application(s) utilizing vendor websites, user groups and training to effectively utilize system capabilities.
  • May mentor less experienced team members and is recognized for working knowledge.
  • Gathers, documents, conducts assessments on requests, develops and analyzes functional requirements of an intermediate level of complexity - to make recommendations for configurations, reporting, and/or integrations.
  • Follows and may make suggestions to any established requirements gathering process.
  • Coordinates and executes unit, integration and acceptance testing. Provides support with required screen shots and system steps for testing and change management. Supports User Acceptance testing by developing test scenarios/cases and ensuring testers have necessary information and access for testing.
  • Provides support for integrations, reports, and large data imports/extractions of an intermediate level of complexity. Plans for and supports migrations, releases, upgrades and/or patches -mitigating risk/downstream impacts. Develops knowledge and on configuration, extensions and Fast Formulas. Engages Digital and vendor for support as necessary.
  • Collaborates with SMEs. Provides consultative advice on moderately complex issues to Finance/People functions and relevant detailed documentation.
  • Actively participates in design sessions and provides input on design and configuration iterations.
  • Analyzes current and proposed processes/systems. Makes recommendations on effectiveness and efficiency.
  • Identify application changes to support the creation of change impact materials (job aids, training, FAQs, communications, etc.).
  • Assists with resolving \"How To\" questions and maintains relevant support materials.
  • Supports the design and testing of the system with a focus on business objectives and end user experience
  • Reviews release notes and vendor published sites to keep current and recommend solutions to resolve issues. May log enhancement requests or \"vote\" for enhancements.
  • Other duties as assigned

Target Salary:

  • $80,000- $85,000 Annual Salary (DOE)

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Behaviors
Thought Provoking - Capable of making others think deeply on a subject
Functional Expert - Considered a thought leader on a subject
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Motivations
Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization
Self-Starter - Inspired to perform without outside help
Goal Completion - Inspired to perform well by the completion of tasks

Education
Bachelors of Information Technology (preferred)

Experience
Experience with Cognos or BI reporting tools (preferred)
UKG Pro WFM certifications (preferred)
Experience in multi-location or unionized environments (preferred)
Ability to partner with stakeholders (e.g. Digital, Finance, People, Area) and other functions for the success of the Company and project focusing on the greater good of the Company and its employees (preferred)
Must be able to obtain a regulatory license as required (preferred)
Proficiency in Excel, and understanding of API/middleware integration. (preferred)
3+ years of experience with UKG Pro WFM, Kronos Workforce Central or similar WFM systems (preferred)
Strong understanding of pay rules, labor compliance (FLSA), and forecasting. (preferred)
Bachelor's Degree in Information Systems, HR, or related experience (preferred)

Licenses & Certifications
RI Lottery License Ops (preferred)

Skills
  • Self-Management (preferred)
  • Strategic Thinking (preferred)
  • Problem solving (preferred)
  • Customer Service (preferred)
  • Communication (preferred)

    • Equal Opportunity Employer
    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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