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Westgate Resort Jobs (NOW HIRING)

Westgate Resorts

Owner Reservatons Specialist

Ocoee, FL · On-site

$18/hr

Answer and manage inbound and outbound calls from Westgate Resort owners (approx. 75% inbound / 25% outbound) * Assist owners with booking, modifying, and canceling reservations * Educate owners on ...

Westgate Resorts

Owner Reservatons Specialist

Ocoee, FL · Hybrid

$18/hr

Answer and manage inbound and outbound calls from Westgate Resort owners (approx. 75% inbound / 25% outbound) * Assist owners with booking, modifying, and canceling reservations * Educate owners on ...

Westgate Resorts

Owner Reservatons Specialist

Ocoee, FL · Hybrid

$18/hr

Answer and manage inbound and outbound calls from Westgate Resort owners (approx. 75% inbound / 25% outbound) * Assist owners with booking, modifying, and canceling reservations * Educate owners on ...

New

Westgate Resorts

Resort Experience Host

Orlando, FL · On-site

$16/hr

The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida's world ...

Westgate Resorts

Resort General Manager

Hollister, MO · On-site

As part of Westgate Resorts, recognized by U.S. News, as one of the Best Companies to Work For, you ... This role oversees all resort operations, including guest services, the Marketplace, and the ...

Westgate Resorts

Resort Experience Host

Kissimmee, FL

$16/hr

Westgate Vacation Villas & Town Center Resort offers you an incredible opportunity to meet and share stories with guests from around the world who come to experience Central Florida's world-famous ...

Westgate Resorts

Resort Experience Host

Kissimmee, FL · On-site

$16/hr

Westgate Vacation Villas & Town Center Resort offers you an incredible opportunity to meet and share stories with guests from around the world who come to experience Central Florida's world-famous ...

Westgate Resorts

Resort Activities Host

Park City, UT · On-site

$19/hr

Company Description The award-winning Westgate Park City Resort & Spa lies in the heart of the Canyons Village base at Park City Mountain. Surrounded by world-class skiing and year-round mountain ...

WestGate

WestGate Front Desk Agent

Tuscaloosa, AL · On-site

$14/hr

Vision insurance WESTGATE FRONT DESK AGENT Come join our team at our ALL NEW property located in ... Responsibilities include checking guests in/out, assisting guests with resort information and ...

Westgate Resorts

Resort Activities Host

Park City, UT

Company Description The award-winning Westgate Park City Resort & Spa lies in the heart of the Canyons Village base at Park City Mountain. Surrounded by world-class skiing and year-round mountain ...

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Westgate Resorts

Resort Activities Host

Park City, UT

$19/hr

Company Description The award-winning Westgate Park City Resort & Spa lies in the heart of the Canyons Village base at Park City Mountain. Surrounded by world-class skiing and year-round mountain ...

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Westgate Resort information

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$29K

$63.5K

$90.5K

How much do westgate resort jobs pay per year?

As of Jul 3, 2026, the average yearly pay for westgate resort in the United States is $63,527.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $77,000.00 per year, depending on experience, location, and employer.

How much does Westgate resort pay?

Pay at Westgate Resort varies depending on the position, experience, and location, but entry-level roles such as front desk agents or housekeepers typically earn minimum wage or slightly above, often around $10 to $15 per hour. Salaried positions or specialized roles may offer higher compensation, and benefits may be included for full-time employees.

What is a Westgate Resort employee?

A Westgate Resort employee is someone who works for Westgate Resorts, a company that operates a network of luxury resorts and vacation ownership properties across the United States. Employees can work in a variety of roles, including hospitality, sales, customer service, housekeeping, maintenance, food and beverage, and resort management. Working at Westgate Resorts often involves assisting guests, maintaining resort facilities, and ensuring a positive vacation experience for visitors. The company offers both full-time and part-time positions, as well as opportunities for advancement within the hospitality industry.

What is the difference between Westgate Resort vs Front Desk Agent?

AspectWestgate ResortFront Desk Agent
Primary RoleHospitality management and guest services at a resortGuest check-in/check-out, reservations, customer service
Required CredentialsHigh school diploma or equivalent; hospitality experience preferredHigh school diploma; customer service skills
Work EnvironmentResort property, team-based, customer-focusedFront desk, hotel lobby, customer interaction
Industry UsageHospitality, resort managementHospitality, hotel front desk

While Westgate Resort refers to a hospitality company managing multiple properties, a Front Desk Agent is a specific role within such resorts, responsible for guest check-ins, reservations, and customer service. The Front Desk Agent is a frontline employee, whereas Westgate Resort is the employer or property. Both roles require customer service skills, but Westgate Resort encompasses broader management responsibilities.

What is the lawsuit against Westgate Resorts?

There have been legal cases involving Westgate Resorts, including lawsuits related to business practices and employment issues. Specific details vary by case, and legal proceedings are typically handled through the courts. Job seekers should review official legal records or news sources for the most current information.

How much does Westgate pay per hour?

The hourly pay at Westgate Resort varies by position, experience, and location, but entry-level roles such as front desk staff or housekeeping typically start around minimum wage, which is approximately $10 to $15 per hour. More specialized or managerial positions may pay higher, often ranging from $15 to $25 per hour or more.

What are the key skills and qualifications needed to thrive as a Westgate Resort Front Desk Agent, and why are they important?

To thrive as a Westgate Resort Front Desk Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with hotel management software like Opera or similar property management systems is commonly required. Excellent communication, problem-solving abilities, and a friendly demeanor help create a positive guest experience. These skills are important to ensure smooth check-ins, resolve guest issues promptly, and contribute to the resort's reputation for exceptional service.

Is it hard to get hired at a hotel?

Getting hired at a hotel like Westgate Resort can vary depending on the position and experience level. Entry-level roles often have a straightforward application process, while management positions may require relevant experience and skills in customer service or hospitality. Strong communication skills and a professional attitude can improve chances of employment.

What are some common challenges faced by employees working at Westgate Resort, and how can they be addressed?

Employees at Westgate Resort often encounter challenges such as managing high guest volumes during peak seasons and balancing multiple guest requests simultaneously. Adapting to a fast-paced hospitality environment requires strong organizational and communication skills. Teamwork and proactive problem-solving are essential, as staff frequently collaborate across departments to ensure a seamless guest experience. Continuous training and support from supervisors help employees navigate these challenges and contribute to their professional growth within the company.
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Westgate Resort jobs near you
Owner Reservatons Specialist

Owner Reservatons Specialist

Westgate Resorts

Ocoee, FL • On-site

$18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Westgate Resorts rating

6.2

Company rating: 6.2 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

13th of 21 rated holiday rentals

Job description

Company Description
Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we're committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we've delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.
Job Description
Join Westgate Resorts, Where Exceptional Service Meets Incredible Career Growth!
This role offers paid training, performance incentives, and long-term career growth with one of the nation's largest hospitality companies.
Next Class Starts: August 27
Earn $18.00/Hour During Training (Includes Base Pay + Weekly Bonus) Access your earned income instantly and manage your money with free financial wellness tools through DailyPay.
  • Training Duration: 6 Weeks (4 Weeks Training + 2 Weeks Nesting)
  • Training Schedule: Monday-Friday, 9:00 AM - 5:30 PM (Onsite in Ocoee, FL)
  • Work From Home Opportunity: Eligible After 90 Days (Hybrid Schedule May Apply Based on Distance) Work schedule from home is 11:30am - 8pm; Weekends required; 2 days off during the week
  • After training, this role starts at $16/hr or $16.50/hr for bilingual Spanish-speaking agents, with additional shift differentials with an additional 10% evening differential and 15% weekend differential

As an Owner Reservations Specialist, you'll support Westgate Resort owners by handling reservations and account inquiries, educating owners on their timeshare usage rights, and delivering a 5-star experience on every call.
What You'll Do:
  • Answer and manage inbound and outbound calls from Westgate Resort owners (approx. 75% inbound / 25% outbound)
  • Assist owners with booking, modifying, and canceling reservations
  • Educate owners on timeshare usage rights and account status
  • Process external exchange requests through a third-party partner
  • Offer and explain Vacation Guard Travel Protection
  • Maintain accurate documentation and meet quality/performance expectations
  • Use multiple systems and tools to support owners, including:
  • MR, Owner Console, Loyalty Console, Alvaria Dialer, Microsoft Teams, SharePoint
  • Call volume expectations:
  • 30-35 calls/day average
  • 40-50 calls/day during peak periods

Qualifications
What You'll Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • High school diploma or GED required
  • 2+ years of customer service experience preferred (Call center experience is a plus, especially in hospitality- Sales, collections, and front desk experience are also highly transferable!)
  • Strong communication, listening, and multitasking skills
  • Comfortable working in a fast-paced, metric-driven environment
  • Must be able to work weekends and holidays as needed
  • Must pass a background check and drug screening
  • Bilingual English/Spanish is a HUGE plus (additional pay available!)

Additionally, the person must possess and adhere to the following core values:
  • Integrity
  • Passion
  • Work Ethic

Additional Information
Why You'll Love It Here:
  • Comprehensive benefits (medical, dental, vision, PTO, 401K match)
  • DailyPay: get paid when you need it
  • Career growth & tuition assistance
  • Employee discounts on resorts, restaurants, and more
  • Inclusive culture & community involvement opportunities
  • Remote flexibility after the 90-day onsite period

Why Westgate?
  • Comprehensive Health Benefits - Medical, Dental, and Vision Coverage
  • Paid Time Off - Vacation, Sick, and Personal Time to Recharge
  • Paid Holidays
  • 401(k) with Generous Company Match to Support Your Future
  • Daily Pay - Access Your Earnings When You Need Them
  • Family-Focused Benefits - Pregnancy, Parental Leave, and Adoption Assistance
  • Wellness Programs to Support Your Well-Being
  • Flexible Spending Accounts (FSA)
  • Tuition Assistance to Help You Grow Your Career
  • Military Leave
  • Employee Assistance Program (EAP) - Support When You Need It Most
  • Life, Disability, Accident, Critical Illness, and Hospital Insurance
  • Pet Insurance for Your Furry Family Members
  • Loyalty Program - Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
  • Low-Cost Gym Membership
  • NEW! David A. Siegel Legacy Scholarship - Up to $40,000 for Team Members' Dependents
  • Career Growth and Advancement Opportunities
  • Community Involvement - Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

What Westgate Resorts employees say

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About Westgate Resorts

Sourced by ZipRecruiter

Westgate Resorts is a leading provider of diverse vacation experiences, offering affordable getaways in some of the most sought-after destinations across the United States. With resorts in various states, from sandy beaches to snow-covered mountains, we cater to families of all sizes and budgets. As a prominent figure in the timeshare and hospitality sector, Westgate remains committed to providing the best and most cost-effective vacation options as we expand our offerings.

Industry

Traveler accommodation

Company size

10,000+ Employees

Headquarters location

Orlando, FL, US

Year founded

1982

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