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Wellness Customer Service Representative Jobs in Rochester, MI

Ideal Tridon

Customer Service Representative

Auburn Hills, MI · On-site

$15.25 - $20.50/hr

We are seeking a Customer Service Representative for our Auburn Hills, MI Office. We are looking for a high energy, multi-tasker customer-oriented service representative that has experience working ...

U-Haul

Customer Service Representative

Saint Clair Shores, MI · On-site

$14.50 - $19.75/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

EPIC Fitness Group

Customer Service Representative

Novi, MI · On-site

$15 - $20.50/hr

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members ...

EPIC Fitness Group

Customer Service Representative

Troy, MI · On-site

$15 - $20.50/hr

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members ...

EPIC Fitness Group

Customer Service Representative

MI · On-site

$14.50/hr

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members ...

EPIC Fitness Group

Customer Service Representative

MI · On-site

$14.50/hr

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members ...

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All JobsWellness Customer Service Representative JobsWellness Customer Service Representative Jobs in Rochester, MI

Wellness Customer Service Representative information

See Rochester, MI salary details

$9

$17

$24

How much do wellness customer service representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for wellness customer service representative in Rochester, MI is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Wellness Customer Service Representative vs Health Coach?

AspectWellness Customer Service RepresentativeHealth Coach
CredentialsHigh school diploma or equivalent; customer service experienceCertification in health coaching or related field; often requires specialized training
Work EnvironmentCall centers, healthcare organizations, wellness companiesPrivate practice, wellness centers, online platforms
Employer & IndustryHealthcare, wellness, insuranceHealth and wellness industry, fitness centers, corporate wellness programs
Primary FocusHandling customer inquiries, providing information, resolving issuesGuiding clients on health goals, lifestyle changes, personalized coaching

The main difference is that Wellness Customer Service Representatives focus on assisting customers with inquiries and support, while Health Coaches provide personalized health guidance and lifestyle advice. Both roles require strong communication skills, but Health Coaches typically have specialized certifications and work directly with clients on health improvement plans.

What is a wellness customer service representative?

A Wellness Customer Service Representative is a professional who assists customers with inquiries related to health and wellness products or services. They provide support by answering questions, resolving issues, processing orders, and offering information about wellness programs or products. Their goal is to ensure customer satisfaction while promoting a healthy lifestyle. These representatives often work for wellness centers, health retailers, or companies offering wellness-related products and services.

How does a wellness customer service representative typically collaborate with health coaches and other wellness professionals?

As a Wellness Customer Service Representative, you often serve as the first point of contact for clients, requiring close collaboration with health coaches and other wellness professionals. You'll relay client questions, schedule appointments, and ensure that clients are directed to the right specialist for their needs. Regular communication with the wellness team helps you stay updated on program offerings and client progress, enabling you to provide accurate, personalized support. This teamwork creates a seamless client experience and contributes to overall client satisfaction.

What are the key skills and qualifications needed to thrive as a wellness customer service representative?

To thrive as a Wellness Customer Service Representative, you need strong communication skills, customer service experience, and a basic understanding of wellness products or services, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center systems, and chat/email platforms is typically required. Empathy, patience, and active listening set top performers apart in this role. These skills ensure that customers receive knowledgeable, compassionate support, fostering loyalty and satisfaction in a wellness-focused environment.

What cities near Rochester, MI are hiring for Wellness Customer Service Representative jobs?

Cities near Rochester, MI with the most Wellness Customer Service Representative job openings:

Wellness Customer Service Representative jobs near you
Infographic showing various Wellness Customer Service Representative job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,987 per year, or $17.3 per hour.

Customer Service Representative

Flame Heating, Cooling and Electrical

Warren, MI • On-site

$15 - $20.50/hr

Other

Re-posted 26 days ago

Job description

Customer Service Representative

Looking for a customer service-oriented Customer Service Representative (CSR) to join our team. The ideal candidate will possess excellent customer service skills which include excellent communication, both verbal and written, and problem-solving skills. We are looking for a friendly, outgoing individual who enjoys working in a team environment. The ideal candidate must have a minimum of one year of call center experience and be comfortable working in a fast-paced environment.

Qualifications
  • High School diploma or equivalent required; some college preferred
  • Strong data entry skills with attention to detail and accuracy with at least 1 year call center experience
  • Must be able to pass a criminal background check and drug screening
  • Excellent phone etiquette and ability to communicate clearly and effectively
  • Proficient computer skills and ability to learn multiple new software
  • Ability to work in a fast-paced environment and handle high call volumes
  • Strong problem-solving skills and ability to build rapport with customers
  • Ability to stay calm and maintain a positive attitude even in challenging situations
  • 30 WPM+ typing
Responsibilities
  • Take calls and respond to customer inquiries in a professional and timely manner
  • Able to communicate clearly with customers and employees in a professional manner both verbally and in writing
  • Provide accurate information about products, services and company policies
  • Ability to sit for long periods of time
  • Handle customer complaints when possible and resolve issues to ensure customer satisfaction
  • Perform data entry tasks to update customer records and maintain accurate documentation
  • Always keep the customer information confidential
  • Adhere to the attendance policy of the Call Center
  • Other duties as assigned
Schedule
  • Monday through Friday
  • Saturdays as needed

Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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