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How much do welcome center assistant jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for welcome center assistant in the United States is $18.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $21.15 per hour, depending on experience, location, and employer.

What is a welcome center assistant?

Welcome Center Assistants are staff members who provide support and information to visitors at a facility, such as a university, hospital, museum, or community center. They greet guests, answer questions, give directions, and help with check-in or registration processes. Their role is to ensure a positive first impression and help visitors feel comfortable and informed during their visit. Welcome Center Assistants may also handle administrative tasks, distribute informational materials, and coordinate with other staff to address visitor needs.

What are the typical daily responsibilities of a welcome center assistant?

A Welcome Center Assistant is responsible for greeting visitors, answering questions, and providing information about the facility or organization. They often handle check-ins, distribute materials or brochures, and assist with basic administrative tasks. By serving as the first point of contact, they play a crucial role in creating a positive and welcoming atmosphere, ensuring guests feel informed and comfortable. Their ability to communicate clearly and empathize with visitors is essential for maintaining high standards of customer service.

What are the key skills and qualifications needed to thrive as a welcome center assistant?

To thrive as a Welcome Center Assistant, you need strong customer service skills, organizational abilities, and often a high school diploma or equivalent. Familiarity with office software, visitor management systems, and multi-line phone systems is typically required. Excellent interpersonal communication, patience, and problem-solving skills help you create a positive first impression and address visitor needs effectively. These skills are crucial for ensuring smooth operations, enhancing visitor satisfaction, and representing the organization professionally.

What is the difference between Welcome Center Assistant vs Visitor Services Associate?

AspectWelcome Center AssistantVisitor Services Associate
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service skills
Work EnvironmentVisitor centers, tourism offices, event venuesTourist attractions, museums, parks
Employer & IndustryTourism, hospitality, governmentTourism, cultural institutions, parks
Common Search & ComparisonYesYes

Both roles involve assisting visitors, providing information, and ensuring a positive experience. The Welcome Center Assistant typically works at visitor centers or tourism offices, focusing on welcoming guests and distributing materials. The Visitor Services Associate often works at attractions or parks, offering guidance and support on-site. While their duties overlap, the main difference lies in their work settings and specific responsibilities within the tourism and hospitality industry.

What cities are hiring for Welcome Center Assistant jobs?

Cities with the most Welcome Center Assistant job openings:

What are the most commonly searched types of Welcome Center jobs?

The most popular types of Welcome Center jobs are:

What states have the most Welcome Center Assistant jobs?

States with the most job openings for Welcome Center Assistant jobs include:

What are popular job titles related to Welcome Center Assistant jobs?

For Welcome Center Assistant jobs, the most frequently searched job titles are:

Infographic showing various Welcome Center Assistant job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,407 per year, or $18.9 per hour.

Welcome Center Rep

Saint Petersburg, FL • On-site

Hilton Grand Vacations, Inc.
Traveler Accommodation • 5 - 10K employees
Learn more about Hilton Grand Vacations, Inc.external

$14.75 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Hilton Grand Vacations rating

6.8

Company rating: 6.8 out of 10

Based on 151 frontline employees who took The Breakroom Quiz

Job description


As a Welcome Center Representative, you will serve as a key point of contact for vacation package guests and owners, ensuring a seamless arrival and check-in experience. You will assist with reservation management, tour scheduling, account updates, hotel confirmations, and guest inquiries while providing outstanding customer service. The ideal candidate is organized, detail-oriented, and passionate about creating memorable guest experiences in a fast-paced hospitality environment.
Schedule
Open availability required between Monday-Sunday
Weekend and holiday availability is required.
Benefits
Hilton Grand Vacations offers a competitive benefits package, which may include:
Medical, Dental, and Vision Insurance
401(k) Retirement Plan
Paid Time Off
Employee Discounts
Career Growth and Development Opportunities
Additional company-sponsored benefits and programs
Hilton Grand Vacations is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. We make employment decisions based on qualifications, merit, and business needs, and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
Hilton Grand Vacations is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application process and employment lifecycle. If you require an accommodation, please contact the appropriate recruiting representative for assistance.
  • Welcome and assist guests upon arrival, ensuring a positive and seamless check-in experience.
  • Book, modify, and service reservations while providing accurate information and exceptional customer service.
  • Confirm and qualify guests for scheduled vacation ownership presentations.
  • Support tour manifesting and coordinate presentation schedules.
  • Rebook and reschedule missed or canceled tours as needed.
  • Update guest accounts and reservation information within company systems.
  • Confirm hotel accommodations and ensure reservation accuracy.
  • Address guest inquiries, concerns, and special requests in a professional and timely manner.
  • Provide local destination information, maps, directions, and recommendations to enhance the guest experience.
  • Communicate presentation qualifications during the booking, confirmation, and check-in processes.
  • Generate and distribute reports related to arrivals, no-shows, late arrivals, tour invitations, and daily booking activity.
  • Reconcile tour activities and provide updates to appropriate departments throughout the day.
  • Promote and sell attraction tickets, activity packages, and other vacation-enhancing products and services.
  • Support retail, hospitality, and ancillary revenue opportunities while maintaining a guest-first approach.
  • Maintain knowledge of Hilton Grand Vacations products, services, and promotional offerings.

What Hilton Grand Vacations employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Hilton Grand Vacations

Sourced by ZipRecruiter

Hilton Grand Vacations Inc. (HGV) is based in Orlando, Florida, and operates in the hospitality industry, specifically in the sector of vacation ownership. The company is committed to providing high quality, professionally managed, and flexible vacation ownership options to its customers. Hilton Grand Vacations sprung from the reputable Hilton Hotels brand, which was founded in 1919 by Conrad Hilton. The company's mission is to put the world on vacation, offering destinations and experiences that go beyond the traditional hotel stay.

Industry

Traveler accommodation

Company size

5,001 - 10,000 Employees

Headquarters location

Orlando, FL, US

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