Weekend Xfinity Customer Service Jobs in Massachusetts

Blufox Mobile is hiring Sales Associates and we want you to join our team today!

We offer aggressive hourly pay plus a rich commission. Our reps can make $18-35 per hour. Our entrepreneurial and innovative work culture ensures limitless opportunities for growth within the company and our excellent training program positions you well to be a successful contributor to this essential business.

Who we are:

Blufox is a fast-growing branded partner for Comcast XFINITY services with locations in 10 states and rapidly expanding. Under the XFINITY brand, Comcast is one of the nation's largest High-speed Internet, MOBILE, Home Security, Video and Voice providers to residential and business customers.

As a preferred branded partner, Blufox has seen extensive growth and is poised to expand its retail footprint to over 150 locations across the US.

What we are looking for:

The ideal candidate is someone with Retail Sales experience and eager to be a part of our growing team! Experience selling Mobile and Cable products is a huge plus.

As a Sales Rep your primary duties will be promoting the sale of all Xfinity services and products - Internet, Mobile, Video, Home Security and Voice. You will develop a foundational knowledge of Comcast products and services, utilize sales skills, and learn to maximize sales through effective upselling while maintaining a positive customer experience.

Benefits include:

• Medical, Dental, Vision, 401k
• Paid training
• Opportunities for promotion- We have several managers who have been promoted from within.

• Blufox ESOP- Employee Stock Ownership Program (* for select stores) This provides employees and opportunity to own a part of the company they work for as a reward for loyalty and performance.
• Exclusive employee growth and reward programs:

o Automatic compensation increases through "Blufox Raise Program". This allows front line employees to earn multiple raises per year. You can influence the increases you get by the work you do. Take charge of your own destiny and never feel like you need to have uncomfortable conversations about pay increases.

o Blufox "Milestone Program" provides employees rewards and recognition every time they hit required sales objectives. "Level Up" from Sales Associate to Lead Sales Associate to Senior Lead purely on the basis of your performance.

o Annual "Blufox Winners Circle" trip to Mexico. Top Reps, Managers and DMs get an all-expenses paid trip to Mexico at an upscale resort where you can celebrate your successes with other winners and company leadership.

*Ask your interviewer about these unique employee focused programs.

Core responsibilities:

Sales

Do you use internet, mobile, cable, voice or home security products? Then you are already familiar with what you have to sell.

• Present, promote and sell these products/services using effective knowledge to existing and prospective customers. Sell additional services by recognizing opportunities and articulating our competitive advantage to up-sell accounts, explaining new features.
• Execute sales closing techniques consistently, repeatedly, and in a timely manner to maximize your Gross Profit.
• Create value around all our products and services and tailor a package to fit our customer's needs.
• Meet and exceed sales targets consistently and maximize your own commissions.

Customer service

• Maintain a courteous and friendly attitude when interacting with customers in a constantly changing environment.
• Build a positive work relationship with customers to enhance the image and public perception of a company.
• Strive to achieve the maximum Net Promoter Scores (NPS) with each customer interaction.

Organization goals

• Work well with the team, have relationship management skills and openness to feedback.
• Stay up to date with current and emerging communications and entertainment technologies for both the Company and its competition.
• Achieve overall performance goals of the organization.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime, as necessary.

Job Qualifications

• High School or Equivalent
• 2-5 years of sales experience preferred
• Wireless/Cable/Retail sales experience preferred

Job Types: Full-time, Commission

Pay: $35,000.00 - $65,000 per year