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Company Description

About Collabera:
Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a half a billion dollar IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to deliver successfully in an increasingly competitive marketplace.
With over 8200 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.
Collabera awarded Best Staffing Company to work for in 2012 by SIA. (hyperlink here)
Collabera listed in GS 100 - recognized for excellence and maturity
Collabera named among the Top 500 Diversity Owned Businesses
Collabera listed in GS 100 & ranked among top 10 service providers
Collabera was ranked:
32 in the Top 100 Large Businesses in the U.S
18 in Top 500 Diversity Owned Businesses in the U.S
3 in the Top 100 Diversity Owned Businesses in New Jersey
3 in the Top 100 Privately-held Businesses in New Jersey
66th on FinTech 100
35th among top private companies in New Jersey
http://www.collabera.com/about_us/accolades.jsp
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs.

Possesses expertise in the business unit(s) they support, as well as, an understanding of the IT organizations systems and capabilities.

Analyzes business partners operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions.

Assists in the business process redesign and documentation as needed for new technology.

Translates high level business requirements into functional specifications for the IT organization and manages changes to such specifications.

Educates the IT organization on the direction of the business.

Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation.

Possesses an understanding of technological trends and uses this knowledge to bring solutions to business units supported to enhance the enterprises competitive edge.

May make recommendations for buy versus build decision.

Exemplifies Relationship Care and problem resolution skills in providing second level support via email and phone.

Provides extraordinary customer care by responding to customer second level support queries in a fast-paced customer care environment.

Develops customer relationships on every interaction that result in measurable customer value.

Documents new customer support cases in a presentable format with constructive analysis and resolution notes.

Improves the customer experience by using tools such as iCare, Sales Force, Voice of The Customer, Service Now, and Ecco.

Assists in the analysis of underlying issues arising from investigations and performs in-depth root cause analysis.

Delivers small and medium sized projects and performs business system administration.

Leads emergency bridge calls to circumvent critical issues within SLA.

Produces scheduled & ad-hoc reporting on an as-needed basis.

Candidate must speak English and Spanish. Preference will be given to candidates who can also speak Portuguese.

Qualifications

• Candidate must speak English and Spanish.
• Preference will be given to candidates who can also speak Portuguese.

Additional Information

To know more on this position or to schedule an interview, please contact;

Vishwas Jaggi

973-475-7482