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Title: Clerical Assistant (Summer Conference Housing)

Executive Area: Administration and Finance

College/School/MBU: Auxiliary Enterprises

Department: Conference Services

Work Location: Amherst

Schedule: Part Time

Work Arrangement:Onsite

Job Summary

Performs desk clerk functions in a residence hall registering guest, assigning accommodations, receiving payments. Makes security tours of facility, keeps records, and provides information. Performs related work as required.

Essential Functions

Welcome guests, assign accommodations, complete housing folios during check-in and check-out of conference.
Receive and record room payments using established procedures and forms.
Receive and record key deposits and issue room keys to guests during check-in; return key deposits and collect room keys during check-out of conference.
Monitor and periodically tour facility to check on welfare of conferees and security of dormitory; shut and lock out dormitory doors.
Provide general information to conferees i.e. where to park, dining hall location and hours, area restaurants, local area information.
Resolve complaints regarding accommodations, make appropriate adjustments, report problems or complaints to the supervisor in charge.
Maintain a dormitory log book with detailed record of occurrences during work shift.
Be responsible for the dormitory master key and room keys.

Other Functions

Other duties as assigned.

Minimum Qualifications

Ability to effectively communicate in English.
Excellent interpersonal and communication skills, with the ability to greet and assist clients in a warm, professional manner.
Ability to handle complaints and resolve problems in a calm, courteous and efficient manner.
Ability to work to with a diverse population.
Ability to work a variable shift including nights and weekends.

Preferred Qualifications

Knowledge of the University and the Amherst area.

Working Conditions

Work is performed in a standard office or indoor university environment and involves minimal physical exertion.

Work Schedule and Work Arrangement

Varies based on department needs; may include weekends, evenings and holidays.

Salary Information

Hourly Rate:$15.00 - $19.00

Special Instructions for Applicants

Along with the application, please submit a resume.

This position will remain open for the time period required by any applicable collective bargaining agreement and will continue until a suitable candidate pool is identified. Interested applicants are strongly encouraged to apply early.