Summary
About the Position: Provide a variety of clerical, administrative and associated typing/automation duties related to processing and managing service order and work order authorization documents and information. Use a variety of commercial-off-the-shelf software applications and other web-based information systems.
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Duties
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- As the first point of contact, responsible for providing courteous and timely customer service to various customers.
- Manage the work order system and performs office automation work, which includes forms, reports, correspondence, electronic mail and personal computer or client-server applications.
- Ensure correct work documents are completed, maintains copy for record and refers requestors to appropriate offices/locations for further approval.
- Utilize automated office systems processes on a variety of narrative and tabular materials (e.g., correspondence, reports, forms, requisitions, statistical tables, etc.
- Use a variety of computer software regularly, including advanced features of Word, Excel, and Access, to format and process documents.
Requirements
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Conditions of employment
- Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
- Official Temporary Duty (TDY) up to 5% of the time may be required.
- Qualified typist is required (40 words per minute with three or fewer errors).
Qualifications
Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.
- 30 Percent or More Disabled Veterans
- Current Department of Army Civilian Employees
- Current Department of Defense (DOD) Civilian Employee (non-Army)
- Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce
- Interagency Career Transition Assistance Plan
- Land Management Workforce Flexibility Act
- Military Spouses, under Executive Order (E.O.) 13473
- Non-Appropriated Fund Instrumentality (NAFI)
- Non-Department of Defense (DoD) Transfer
- People with Disabilities, Schedule A
- Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
- Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
- Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
- Priority Placement Program, DoD Retained Grade Preference Eligible
- Reinstatement
- Veterans Employment Opportunity Act (VEOA) of 1998
- Veterans Recruitment Appointment (VRA)
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.
Specialized Experience: One year of specialized experience which includes working in an office setting preparing a variety of narrative and/or tabular material; applying administrative practices and work processes to review documents for content, grammar and spelling accuracy; independently respond to routine and non-technical requests for information; disseminate information concerning new or changing administrative guidance; and utilizing automated systems such as word processing, spreadsheets systems in support of organizational assignments. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06).
Proficiency Required:This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.
Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone
no substitution of education for experience is permitted.
Additional information
- Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
- You will be required to provide proof of U.S. Citizenship.
- This position requires a 1 year probationary period or 2 year trial period during which the agency evaluates your fitness and whether your continued employment advances the public interest. In making this determination, the agency may consider your performance and conduct; agency needs and interests; whether your continued employment supports organizational or Government goals; and whether it promotes the efficiency of the Federal service. Continued employment requires written certification that it advances the public interest.
- Direct deposit of pay is required.
- Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
- If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
- This is a(n) Installation Management Career Field position.
- Multiple positions may be filled from this announcement.
- Salary includes applicable locality pay or Local Market Supplement.
- Permanent Change of Station (PCS) allowances are not authorized.
- A Recruitment or Relocation Incentive is not authorized.
- Further certification from this announcement may take place up to 90 days beyond the closing date of this announcement.
- Since Alaska is considered a non-foreign overseas location, statutory return rights for current DoD employees are applicable in many circumstances.
- Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
- Applicants must comply with the Exceptional Family Member Program (EFMP) requirements as outlined in the DoD Instruction 1315.19. For more information on EFMP, please visit the following link: https://www.armymwr.com/programs-and-services/personal-assistance/exceptional-family-member-program.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.