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Weekend Txtag Customer Service Center Jobs in Michigan

Polly Food Service Inc

Service Center

Jackson, MI · On-site

$14.75 - $18/hr

Service Center Clerk Department: Front-End / Customer Service Reports To: Front-End Manager or Store Manager Position Summary: The Service Center Clerk is responsible for providing friendly ...

Customer Service

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Servicing - Customer Care Specialist

Pontiac, MI · On-site

$16/hr

High school diploma or equivalent. * 1+ year of experience in customer service, call center operations, mortgage servicing, banking, financial services, or a related field. * Experience handling a ...

Customer Service

Be Seen First

Servicing - Customer Care Specialist

Pontiac, MI · On-site

$16/hr

High school diploma or equivalent. * 1+ year of experience in customer service, call center operations, mortgage servicing, banking, financial services, or a related field. * Experience handling a ...

Polly Food Service Inc

Cashier/Service Center

Jackson, MI · On-site

$12.25 - $16/hr

Service Center Clerk Department: Front-End / Customer Service Reports To: Front-End Manager or Store Manager Position Summary: The Service Center Clerk is responsible for providing friendly ...

Polly's Country Market

Cashier/Service Center

Jackson, MI · On-site

$12.25 - $16/hr

Service Center Clerk Department: Front-End / Customer Service Reports To: Front-End Manager or Store Manager Position Summary: The Service Center Clerk is responsible for providing friendly ...

Polly Country Market

Cashier/Service Center

Jackson, MI · On-site

$12.25 - $16/hr

Service Center Clerk Department: Front-End / Customer Service Reports To: Front-End Manager or Store Manager Position Summary: The Service Center Clerk is responsible for providing friendly ...

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All JobsTxtag Customer Service Center JobsWeekend Txtag Customer Service Center JobsWeekend Txtag Customer Service Center Jobs in Michigan

Weekend Txtag Customer Service Center information

What is a Weekend TxTag Customer Service Center representative?

Weekend Txtag Customer Service Center representatives are customer service agents who assist users of the Texas toll tag system (TxTag) during weekends. They handle inquiries related to account management, billing, payments, and toll violations, and provide support by phone, email, or chat. Their main goal is to help customers resolve issues and answer questions about TxTag services outside of regular weekday business hours.

What are the key skills and qualifications needed to thrive as a Weekend TxTag Customer Service Center representative?

To thrive as a Weekend TxTag Customer Service Center Representative, you need strong communication skills, problem-solving abilities, and general customer service experience, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and the TxTag toll system is typically required. Patience, active listening, and professionalism are standout soft skills for handling customer inquiries and resolving issues efficiently. These skills ensure customers receive accurate information and support, which maintains the center’s reputation and operational effectiveness.

What are some unique challenges faced by Weekend TxTag Customer Service Center representatives, and how can I prepare for them?

Weekend TxTag Customer Service Center representatives often encounter high call volumes and customers with urgent concerns, as many users wait until the weekend to resolve account issues. This can mean handling a variety of inquiries, from billing disputes to technical troubleshooting, often with limited on-site supervisory support. To succeed, it's helpful to develop strong problem-solving skills, patience, and the ability to remain calm under pressure. Familiarity with TxTag systems and common customer scenarios will also help you deliver efficient service and positive experiences.

What is the difference between Weekend Txtag Customer Service Center vs Weekend Txtag Technical Support Specialist?

AspectWeekend Txtag Customer Service CenterWeekend Txtag Technical Support Specialist
CredentialsHigh school diploma or equivalentHigh school diploma; technical certifications may be preferred
Work EnvironmentCall center, office setting, customer interactionCall center or remote, technical troubleshooting
Industry UsageCustomer service, retail, telecommunicationsIT, telecommunications, technology services
Common Search/ComparisonCustomer service rolesTechnical support roles

The Weekend Txtag Customer Service Center primarily handles customer inquiries and support, focusing on communication and problem-solving. In contrast, the Weekend Txtag Technical Support Specialist deals with technical issues, troubleshooting, and technical guidance. Both roles require strong communication skills, but technical support positions often need technical knowledge or certifications. Understanding these differences helps job seekers identify the role that best matches their skills and career goals.

What does a Weekend Txtag Customer Service Center associate customer service representative do?

A Weekend Txtag Customer Service Center associate customer service representative handles customer inquiries, provides information about transit services, resolves issues, and assists with ticketing or scheduling during weekend shifts. They typically use phone, email, or chat tools and need good communication skills to ensure customer satisfaction.

What are the most commonly searched types of Txtag Customer Service Center jobs in Michigan?

The most popular types of Txtag Customer Service Center jobs in Michigan are:

What cities in Michigan are hiring for Weekend Txtag Customer Service Center jobs?

Cities in Michigan with the most Weekend Txtag Customer Service Center job openings:

Weekend Txtag Customer Service Center jobs near you

Service Center

Polly Food Service Inc

Jackson, MI • On-site

$14.75 - $18/hr

Full-time

Posted 9 days ago

Job description

Description:

Job Title: Service Center Clerk
Department: Front-End / Customer Service
Reports To: Front-End Manager or Store Manager

Position Summary:

The Service Center Clerk is responsible for providing friendly, efficient, and accurate customer service at the front-end service desk. This includes handling returns and refunds, assisting with money services, managing rentals and special orders, and addressing a variety of customer needs. The clerk serves as a key communication point for the store, including paging, answering phones, and coordinating with other departments as needed.

Key Responsibilities:

  • Customer Service & Support
  • Greet and assist customers with returns, exchanges, and refunds according to company policy
  • Provide accurate information and support for store services and policies
  • Handle customer concerns or complaints promptly and courteously


  • Transactions & Services
  • Process money orders, lottery/lotto tickets, and bill payments
  • Rent and return Rug Doctor carpet cleaners, ensuring proper documentation
  • Accept special orders for items not regularly stocked
  • Accurately complete and reconcile cash drawer at beginning and end of shifts


  • Communication & Store Support
  • Answer incoming phone calls and direct them to the appropriate departments
  • Make store-wide pages for staff or customer announcements
  • Sign for deliveries at the service desk and notify the appropriate department
  • Handle customer pickup items and service desk inventory


  • Stocking & Maintenance
  • Receive, unpack, and put away cigarette and tobacco product inventory securely
  • Maintain cleanliness and organization of the service center area


Qualifications:

  • High school diploma or equivalent preferred
  • Prior customer service or front-end experience in retail or grocery environment
  • Strong communication and interpersonal skills
  • Basic math skills and ability to operate POS systems and cash register
  • Ability to multitask in a fast-paced environment
  • Must be 18 years of age or older (due to tobacco and lottery handling)

Physical Requirements:

  • Ability to stand for extended periods
  • Frequent use of hands to operate cash register and perform clerical tasks
  • Ability to lift up to 25 lbs occasionally
Requirements: