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Weekend Technical Support Engineer Jobs in Germantown, WI

Kiongroup

Software Engineer - Tech Support

Wauwatosa, WI · On-site

$65K - $105K/yr

The employee will work closely with customers, first level technicians, and software/technical ... on-site support. Ideal candidates will possess knowledge of multiple programming languages ...

Formlabs

Technical Support Specialist

Milwaukee, WI · On-site

$52 - $76/hr

We're a team of hands‑on builders, engineers, and innovators reinventing how the world makes ... Log all contacts in cases and provide technical support, diagnosis, and customer education ...

Formlabs

Technical Support Specialist

Milwaukee, WI · On-site

We're a team of hands-on builders, engineers, and innovators reinventing how the world makes ... Log all contacts in cases and provide technical support, diagnosis, and customer education ...

ABB

VFD Technical Support Specialist

New Berlin, WI · On-site

Technical Support Team Lead As a Variable Frequency Drive (VFD) Support Specialist, you will be ... Collaborate with engineering, field service, sales, and product teams to resolve complex technical ...

ABB

VFD Technical Support Specialist

New Berlin, WI · On-site

Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be ... Collaborate with engineering, field service, sales, and product teams to resolve complex technical ...

Vehlo

Technical Support Representative

Milwaukee, WI · On-site

Customer support experience * Technical skills Eligible employees may receive: * Medical, dental, and vision insurance * 401(k) with company match * Paid time off and holidays Compensation is based ...

VEHLO

Technical Support Representative

Milwaukee, WI · On-site

Customer support experience * Technical skills Eligible employees may receive: * Medical, dental, and vision insurance * 401(k) with company match * Paid time off and holidays Compensation is based ...

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All JobsTechnical Support Engineer JobsWeekend Technical Support Engineer JobsWeekend Technical Support Engineer Jobs in Germantown, WI

Weekend Technical Support Engineer information

See Germantown, WI salary details

$38.2K

$80.4K

$121.6K

How much do weekend technical support engineer jobs pay per year?

As of Sep 6, 2026, the average yearly pay for weekend technical support engineer in Germantown, WI is $80,411.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $100,200.00 per year, depending on experience, location, and employer.

What is a weekend technical support engineer?

Weekend Technical Support Engineers are IT professionals who provide technical assistance to customers or employees during weekends. They troubleshoot hardware, software, and network issues, ensuring that users receive timely support outside regular business hours. These engineers often work remotely or on-site, depending on the company's needs, and may handle escalations or critical incidents that occur during weekends. Their role is crucial in maintaining service availability and customer satisfaction around the clock.

What are the key skills and qualifications needed to thrive as a weekend technical support engineer?

To excel as a Weekend Technical Support Engineer, you need strong troubleshooting abilities, in-depth technical knowledge of relevant systems, and typically a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or Jira, remote support tools, and certifications such as CompTIA A+ or Microsoft Certified are highly valued. Outstanding communication, patience, and the ability to work independently under pressure are critical soft skills. These competencies ensure timely and effective resolution of technical issues, maintaining high customer satisfaction during off-peak support hours.

What are some common challenges faced by weekend technical support engineers, and how can they be managed effectively?

Weekend Technical Support Engineers often encounter unique challenges such as handling high-priority incidents with limited on-site resources and collaborating with colleagues who may not be immediately available. Effective time management and strong communication skills are essential to resolve issues efficiently and keep stakeholders informed. Engineers in this role typically need to be proactive in documenting solutions and escalating complex problems to weekday teams, ensuring seamless handovers and minimizing downtime for clients. Building a robust knowledge base and developing remote troubleshooting skills can greatly enhance success in this weekend-focused position.

What is the difference between Weekend Technical Support Engineer vs Help Desk Technician?

AspectWeekend Technical Support EngineerHelp Desk Technician
Required CredentialsTypically an associate degree or relevant certifications (e.g., CompTIA A+)Often an associate degree or certifications like CompTIA A+
Work EnvironmentOn-site or remote support during weekends, troubleshooting technical issuesHelp desk or call center environment, providing user support
Employer & Industry UsageIT support companies, tech departments, service providersCorporate IT departments, MSPs, retail, and service industries

The Weekend Technical Support Engineer and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and user support. The main difference lies in the work schedule and scope: the Weekend Technical Support Engineer specifically works during weekends, often handling more complex technical issues, while Help Desk Technicians typically work regular hours providing basic user support.

How much is the salary of a weekend technical support engineer?

The salary of a weekend technical support engineer typically ranges from $40,000 to $70,000 annually, depending on experience, location, and the company. Part-time weekend roles may offer hourly wages between $15 and $30. Certifications and technical skills can influence earning potential.
Weekend Technical Support Engineer jobs near you

Technical Support Expert - PLC & HMI

Abb Holdings Inc

New Berlin, WI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 23 days ago

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Senior Technical Support Manager
Your role and responsibilities:
The Technical Support Expert - PLC, HMI, and Connectivity - provides technical support to ABB Customers, Sales Channel, Product Management Teams, and ABB Drive Services. The area of technical support includes but is not limited to Programmable Logic Controllers (PLCs), Human Machine Interface (HMIs), Connectivity, System Control Wiring and integration with AC and DC Variable Frequency Drives (VFDs).
This role supports Motion Drive Products in New Berlin, WI. The person in this role will be the Technical Support subject matter expert for the AC500 and CP600 platforms.
The work model for the role is: Hybrid #LI-Hybrid
You will be mainly accountable for:
  • Technical Support subject matter expert for the AC500 PLC and CP600 HMI platforms and connectivity to low voltage ABB variable frequency drives.
  • Provide technical support via phone and email for cases escalated due to the advanced and unique technical problems related to the application of AC500 PLCs, CP600 HMIs and connectivity to low voltage ABB drives. Technical Support includes commissioning, troubleshooting, part Identification, and warranty evaluation, and in some cases, hands on product testing in the application engineering lab working on electrical equipment up to 600 VAC, while following safe work practices.
  • Analyze problems and initiate effective measures for their solution. Coordinate activities with related teams to efficiently achieve objectives to ensure customer satisfaction. Collaborate with Engineering & Product Management to ensure the Technical Support team receives all relevant product releases and updates in a timely manner. Proactively contribute feedback to the Quality depart-ment regarding product quality issues, including reviewing failure analysis reports. Lead technical writing projects to create internal documents for Technical Support and cross functional teams that clearly describe the technical issue, how to diagnose the issue, and the course of action to resolve the issue. This includes the development of tech notes, presentations, and legacy product support documents (spare parts lists, migration planning, etc.)
  • Collaborate with Application Engineering and the Training team to create and lead AC500, CP600, and Connectivity training content to develop the skillset and knowledge of less experienced Technical Support team members.
  • Execute product warranty while ensuring customer satisfaction and simultaneously achieving cost-control objectives. Provide labor authorization for Drives Authorized Service Contractors (DASCs) to perform troubleshooting and repair work on Drives at customer sites throughout North America.
  • Required to support calls from the Technical Support queue when deemed necessary due to peak call volume. Thoroughly document each reportable case in the Salesforce Case Management System.
  • Follow and comply with all safety and work rules and regulations. Maintain departmental house-keeping standards.

Qualifications for the role:
  • 6+ years of previous technical support, field service, or engineering experience working with Programmable Logic Controllers, HMIs, and connectivity to variable frequency drives.
  • Must be competent with the AC500 PLC and CP600 HMI products.
  • Knowledge and experience in HVAC, Water and Wastewater, or Industrial applications for PLCs and HMIs.
  • Ability to respond to inquiries from customers and communicate effectively in English, both verbal and written. Must be computer-literate.
  • Willingness to travel 5-10%, Requires Valid Driver's License.
  • Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us ABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC). With its products, global scale and local presence, the Division helps customers to improve energy efficiency, productivity and safety.
Why ABB?
What's in it for you
We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com . Resumes and applications will not be accepted in this manner.
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more
Health, Life & Disability
  • Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
  • Choice between two dental plan options: Core and Core Plus
  • Vision benefit
  • Company paid life insurance (2X base pay)
  • Company paid AD&D (1X base pay)
  • Voluntary life and AD&D - 100% employee paid up to maximums
  • Short Term Disability - up to 26 weeks - Company paid
  • Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
  • Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
  • Paid Parental Leave
  • Employee Assistance Program
  • Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
  • Employee discount program

Retirement
  • 401k Savings Plan with Company Contributions
  • Employee Stock Acquisition Plan (ESAP)

Time off
Salaried exempt positions are provided vacation under a permissive time away policy.
Meet the moment. This is where progress never stops, teams push boundaries, and we're engineered to outrun the challenges ahead. Run What Runs the World.
#ABBCareers
#RunwithABB
#Runwhatrunstheworld
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

Apply