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Weekend Technical Support Engineer Remote Jobs in New York

Runlayer

Support Engineer

New York, NY · On-site +1

... remote MCP server with Anthropic. We helped establish the protocol, and now we're building the ... About the Role As the founding Support Engineer at Runlayer, you'll be the technical frontline for ...

SHI

Support Engineer

Somerset, NJ · On-site +1

$50K - $65K/yr

... remote customers requiring assistance with information technology issues and problems within SHI's cloud support customer portfolio. Respond to requests for technical assistance by phone, email, or ...

Reality Defender

Customer Support Engineer

New York, NY · Remote

$40K - $65K/yr

As a Customer Support Engineer, you'll be the primary technical point of contact for our enterprise, financial services, and government customers as they integrate and run Reality Defender's deepfake ...

Soda Data

Sales Engineer (Remote)

Brooklyn, NY · On-site +1

$100K - $130K/yr

We're hiring a remote Sales Engineer to work alongside our AEs, CRO, and the rest of the GTM team ... Own product, technical, and security responses on RFPs and RFIs * Support customers through ...

Soda Data

Sales Engineer (Remote)

New York, NY · Remote

$100K - $130K/yr

We're hiring a remote Sales Engineer to work alongside our AEs, CRO, and the rest of the GTM team ... Own product, technical, and security responses on RFPs and RFIs * Support customers through ...

Navtech, Inc.

Elastic Search Engineer

Manhattan, NY · On-site +1

I have an opportunity for "ElasticSearch Engineer" _ REMOTE " and I am looking for a candidate who ... support existing code. Required Skills: Minimum 8 years of experience in a particular technical and ...

Soda Data

Growth Engineer (Remote)

New York, NY · Remote

$120K - $130K/yr

We're hiring a GTM Engineer to build the machinery that gets that message to the people who need it ... Requirements We publish a lot - webinars, technical blogs, founder LinkedIn, product marketing ...

Soda Data

Growth Engineer (Remote)

New York, NY · On-site +1

$120K - $130K/yr

We're hiring a GTM Engineer to build the machinery that gets that message to the people who need it ... Requirements We publish a lot - webinars, technical blogs, founder LinkedIn, product marketing ...

Soda Data

Growth Engineer (Remote)

New York, NY · Remote

$120K - $130K/yr

We're hiring a GTM Engineer to build the machinery that gets that message to the people who need it ... Requirements We publish a lot - webinars, technical blogs, founder LinkedIn, product marketing ...

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All JobsTechnical Support Engineer JobsWeekend Technical Support Engineer Remote JobsWeekend Technical Support Engineer Remote Jobs in New York

Weekend Technical Support Engineer Remote information

What is the difference between Weekend Technical Support Engineer Remote vs Weekend Customer Support Specialist Remote?

AspectWeekend Technical Support Engineer RemoteWeekend Customer Support Specialist Remote
Required CredentialsTechnical certifications (e.g., CompTIA, Cisco), technical knowledgeCustomer service skills, basic technical understanding
Work EnvironmentTechnical troubleshooting, remote support toolsCustomer interaction, issue resolution via chat or phone
Employer & Industry UsageIT companies, tech support providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, remote troubleshootingCustomer service, communication skills

The Weekend Technical Support Engineer Remote focuses on technical troubleshooting and resolving complex issues, requiring technical certifications. In contrast, the Weekend Customer Support Specialist Remote emphasizes customer communication and issue resolution, often with less technical certification. Both roles are remote and weekend-based but serve different customer needs within their industries.

What are popular job titles related to Weekend Technical Support Engineer Remote jobs in New York? For Weekend Technical Support Engineer Remote jobs in New York, the most frequently searched job titles are:
What job categories do people searching Weekend Technical Support Engineer Remote jobs in New York look for? The top searched job categories for Weekend Technical Support Engineer Remote jobs in New York are:
What cities in New York are hiring for Weekend Technical Support Engineer Remote jobs? Cities in New York with the most Weekend Technical Support Engineer Remote job openings:
Weekend Technical Support Engineer Remote jobs near you
Infographic showing various Weekend Technical Support Engineer Remote job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Support Engineer

Runlayer

New York, NY • On-site, Remote

Full-time

Medical, Dental, Vision, PTO

Re-posted 3 hours ago

Job description

About Runlayer
AI is transforming how every company operates, but most enterprises are stuck. They want to move fast with AI Agents, tools, and workflows, but they can't do it safely. We're fixing that.
Our team built AI Actions for OpenAI, shipped Zapier Agents to millions of users, and launched the first remote MCP server with Anthropic. We helped establish the protocol, and now we're building the platform enterprises need to actually put MCP to work.
Runlayer is one platform for MCPs, Skills, and Agents: purpose-built security, fine-grained governance, and complete observability so organizations can go all-in on AI across the entire company without the risk. We just raised a $30M Series A led by Felicis, with participation from Khosla Ventures, bringing our total raised to $42M. Already trusted by Gusto, Instacart, Opendoor, dbt Labs, Cursor, and Decagon.
We're a team of 35, mostly engineers, shipping fast. Agent operators on Runlayer grew 5x in four weeks while human operators stayed flat. The shift to agentic work is already showing up in our own usage.
About the Role
As the founding Support Engineer at Runlayer, you'll be the technical frontline for enterprise customers deploying Runlayer across their engineering orgs. You'll work directly with customers in Pylon, Slack, and Teams to triage and resolve issues across the control plane, connectors, OAuth flows, deployment configs, and AI client integrations, and you'll build the support playbook from scratch as the bridge between customers and engineering.
Why You'll Thrive Here
  • Impact: Be the first support hire and the face of Runlayer to every enterprise customer in production.
  • Excellence: Work closely with the engineers who built the platform, and use AI tooling daily to do the job.
  • Ownership: Own the support function end to end, from triage and runbooks to the fixes that kill recurring tickets.

What You'll Do
  • Work directly with customers in Pylon, Slack, and Teams to triage and resolve technical issues and bugs across the control plane, MCP connectors, OAuth, and deployments.
  • Use AI and MCP tooling to triage faster: diagnostic agents, log query templates, and reproduction workflows.
  • Guide enterprise teams through onboarding: first setup, SSO and SCIM, connector activation, and policy configuration.
  • Build the knowledge base from zero: runbooks, troubleshooting guides, and customer-facing docs for common deployment patterns (EKS, ECS, Helm, Terraform).
  • Manage escalations: debug what you can, and pull in Platform, SRE, or Identity engineers with clear reproduction steps when you can't.
  • Close the loop with product and engineering: turn recurring tickets into doc fixes, product fixes, and self-serve flows.
  • Learn and share new features as they ship each week, both to customers and across the team.

What We're Looking For
  • 3-5 years in technical support, solutions engineering, or customer-facing engineering at SaaS or developer-tools companies.
  • An infrastructure support background, or strong technical depth in enterprise infra and AI systems like agents and identity.
  • Debugging fluency across the stack: you read Python/TypeScript, query PostgreSQL, trace HTTP requests, and interpret Kubernetes pod logs.
  • Familiarity with enterprise identity (SSO, SCIM, OAuth) and cloud infrastructure (AWS preferred: EKS/ECS, CloudWatch, VPCs).
  • Experience running support in Pylon and over Slack or Teams.
  • AI-native workflow: you use MCPs and AI tools daily to do real work
  • A drive to put customer satisfaction first and go above and beyond.
  • Excellent written communication: clear, concise explanations for both engineers and IT admins.
  • Zero-to-one mindset: comfortable defining your own SLAs, triage workflows, and escalation paths.

Bonus Qualifications
  • Hands-on experience with MCP and how agents call tools in production.
  • Experience supporting security-critical or compliance-driven enterprise deployments.
  • Built support tooling or self-serve flows that measurably reduced ticket volume.

What We Offer
We provide a competitive package designed to attract and retain top talent who can work effectively with enterprise customers.
  • Competitive salary and equity - compensation that reflects your expertise and customer-facing responsibilities.
  • Paid time off - paid vacation, paid sick leave, and paid parental leave.
  • Professional development - budget for conferences, courses, and certifications in AI, enterprise software, and customer success.
  • Top-tier equipment - your choice of laptop and accessories to create your ideal work environment.
  • Health benefits - comprehensive health, dental, and vision coverage.
  • Customer interaction opportunities - work directly with innovative companies and see the immediate impact of your work.

Not quite the right fit? Reach out to careers@runlayer.com with details about your experience and interests.

Apply