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Weekend Shopify Chat Support Jobs in Texas (NOW HIRING)

Supreme Ecom

Ecommerce Consultant

Dallas, TX · On-site

$42K/yr

Utilizing Discord to provide chat support for immediate solutions. * Working in a team environment ... Being apprehensive with the Shopify platform to build an Ecommerce business. * Utilizing other ...

Supreme Ecom

Ecommerce Consultant

Dallas, TX · On-site

$42K/yr

Utilizing Discord to provide chat support for immediate solutions. * Working in a team environment ... Being apprehensive with the Shopify platform to build an Ecommerce business. * Utilizing other ...

SpaceXAI

Support Agent, X Money

Bastrop, TX

$18.75 - $24.75/hr

Respond to customer inquiries via phone, chat, and email with clarity, empathy, and precision ... Willingness to work flexible US shift hours, including weekends, holidays, and on-call availability ...

The Normal Brand

Key Holder

Southlake, TX · On-site

$13.25 - $16.50/hr

Support Assistant Store Manager and Store Manager on initiatives * Promote a safe and clean ... Proficiency with Shopify and Shopify POS * Strong integrity * Excellent fashion sense * Self ...

AmyMyersMD.com

Customer Success Rockstar

Austin, TX · On-site

... chat * Be a subject matter expert on our supplement line and other health items available in our ... WordPress, Shopify, and/or other e-commerce management tools * Experience with customer support ...

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Weekend Shopify Chat Support jobs near you

Customer Experience Representative

GOOD RANCHERS

Friendswood, TX • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Salary: $17/hour

About Good Ranchers

Good Ranchers delivers high-quality, American-sourced meat straight to customers doors with a mission to support U.S. farmers and bring people back to the table. We pride ourselves on exceptional service, personal connection, and delighting customers in every interaction. The Customer Experience team plays a critical role in creating moments of surprise, delight, and loyaltyensuring every touchpoint enhances the customer journey.



Position Summary

As a Customer Experience Representative, you will be the first voice our customers hearsomeone who listens with empathy, communicates with clarity, and creates meaningful connections. This role focuses on assisting with account updates, order inquiries (WISMO), and resolving general customer concerns with accuracy and care.

You will ensure every interaction leaves the customer feeling confident, supported, and genuinely valued.

Availability Requirements:

  • MondayFriday: 8:00 AM 6:00 PM
  • Saturday: 8:00 AM 4:00 PM



Key Responsibilities

  • Deliver connection-driven service aligned with Good Ranchers voice and values
  • Handle inbound calls with efficiency, empathy, and professionalism
  • Assist with account updates (address changes, order placement, subscription management)
  • Provide accurate order updates, tracking support, and delivery insights
  • Promote subscription benefits and 100% American-sourced products
  • Resolve customer concerns using pre-approved solutions (refunds, replacements, credits)
  • Create wow moments by anticipating customer needs and exceeding expectations
  • Escalate complex issues appropriately with clear documentation and follow-up
  • Accurately document all customer interactions in CRM systems
  • Assign call reason dispositions on 100% of contacts
  • Handle compliance-related requests with urgency and accuracy
  • Identify trends, common issues, and opportunities for improvement
  • Meet and maintain performance KPIs (AHT, CSAT, Adherence, etc.)
  • Participate in training, coaching, and continuous improvement initiatives
  • Perform additional duties as assigned



Education

  • High school diploma or equivalent required
  • Associate degree or coursework in Communications, Business, or related field preferred
  • Customer service certifications are a plus



Qualifications

  • Prior customer service or call center experience preferred
  • Strong verbal communication and active listening skills
  • Strong written communication skills for potential email follow-up with customers
  • Chat support experience is a plus
  • Ability to remain calm and solution-focused in high-pressure situations
  • Experience with CRM tools (Shopify, Kustomer, Dialpad preferred)
  • Detail-oriented, dependable, and customer-focused
  • Flexible schedule, including evenings, weekends and some holidays