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Weekend Shopify Chat Support Jobs in Ohio (NOW HIRING)

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Warehouse Mgt. & Customer Support Specialist

Macedonia, OH · On-site

$680 - $720/wk

Customer Service & Support (Phone, Chat, Email, etc.) * Product Receipt, Stocking, Readiness, and ... No Weekends. Flexible Schedule * Temperature Controlled Workspace. * Free Coffee, Tea, etc. Stress ...

New

Enjoy Better Coffee

Be Seen First

Warehouse Mgt. & Customer Support Specialist

Macedonia, OH · On-site

$680 - $720/wk

Customer Service & Support (Phone, Chat, Email, etc.) * Product Receipt, Stocking, Readiness, and ... No Weekends. Flexible Schedule * Temperature Controlled Workspace. * Free Coffee, Tea, etc. Stress ...

New

Amicis Global

Service Desk/ Technical Support

Columbus, OH · On-site

$16.50 - $21/hr

... and weekend support as needed. • The position requires attention to detail, follow-through ... chat and/or in person • Create a positive customer support experience, build rapport and trust ...

1ST CHOICE FAMILY SERVICES INC

DSP

Findlay, OH

$14 - $16/hr

Phone * Chat Direct Support Professionals Hours per week: * 15-20 * 20-40 Direct Support ... Weekend availability License/Certification: * Driver's License (Preferred) Work Location: Local ...

1ST CHOICE FAMILY SERVICES INC

DSP

Ashland, OH

$16 - $17/hr

Phone * Chat Direct Support Professionals Hours per week: * 15-20 * 20-40 Direct Support ... Weekend availability Work Location: Local Qualifications Requirements: * Must be at least 17 years ...

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All JobsShopify Chat Support JobsWeekend Shopify Chat Support JobsWeekend Shopify Chat Support Jobs in Ohio

Weekend Shopify Chat Support information

What is the difference between Weekend Shopify Chat Support vs Weekend Customer Service Representative?

AspectWeekend Shopify Chat SupportWeekend Customer Service Representative
CredentialsBasic customer service skills, familiarity with Shopify platformCustomer service skills, sometimes specific industry knowledge
Work EnvironmentOnline chat support, e-commerce focusCall centers, retail stores, or online
Industry UsagePrimarily in e-commerce and online retailVarious sectors including retail, telecom, and services
Search & Comparison IntentFocus on e-commerce support rolesGeneral customer service roles across industries

Weekend Shopify Chat Support specializes in assisting online shoppers via chat on Shopify stores, requiring familiarity with e-commerce platforms. In contrast, Weekend Customer Service Representatives handle a broader range of customer inquiries across various industries, often via phone or email. Both roles involve customer interaction but differ in platform, industry focus, and specific skills required.

What are some common challenges faced by Weekend Shopify Chat Support representatives, and how can they be managed?

Weekend Shopify Chat Support representatives often encounter high volumes of customer inquiries, especially during promotional periods or sales events. They must effectively manage multiple chat conversations simultaneously while maintaining a high standard of customer service. Time management, clear written communication, and familiarity with Shopify's platform tools are essential for handling these challenges. Collaborating with team members through internal chat channels and utilizing knowledge bases can also help resolve complex issues efficiently.

What are Weekend Shopify Chat Support roles?

Weekend Shopify Chat Support roles involve assisting Shopify users, such as store owners and customers, through live chat during the weekends. Responsibilities typically include answering questions about Shopify’s platform, troubleshooting issues, providing guidance on store setup, and resolving technical problems. These roles require strong communication skills, familiarity with Shopify’s features, and the ability to work efficiently during high-traffic periods. Weekend support staff play a crucial part in ensuring continuous customer service when regular weekday teams are unavailable.

What are the key skills and qualifications needed to thrive as a Weekend Shopify Chat Support, and why are they important?

To thrive as a Weekend Shopify Chat Support, you need strong customer service skills, proficiency in written communication, and familiarity with e-commerce platforms like Shopify. Experience with live chat support tools, help desk software, and basic troubleshooting of Shopify features is typically required. Patience, problem-solving ability, and a customer-centric attitude help you excel in resolving user queries efficiently. These skills ensure prompt, accurate, and friendly support, leading to higher customer satisfaction and retention for the business.
What are the most commonly searched types of Shopify Chat Support jobs in Ohio? The most popular types of Shopify Chat Support jobs in Ohio are:
What are popular job titles related to Weekend Shopify Chat Support jobs in Ohio? For Weekend Shopify Chat Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Weekend Shopify Chat Support jobs in Ohio look for? The top searched job categories for Weekend Shopify Chat Support jobs in Ohio are:
What cities in Ohio are hiring for Weekend Shopify Chat Support jobs? Cities in Ohio with the most Weekend Shopify Chat Support job openings:
Weekend Shopify Chat Support jobs near you

IT Support/ Help Desk in Columbus, OH 43219

Amicis Global

Columbus, OH • On-site

$22 - $25/hr

Contractor

Re-posted 17 days ago

Job description

Job Title: IT Support/ Help Desk
Location: Columbus, OH 43219
Duration: 06 - 12 Months + Extensions
 
Executive Summary:
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system. The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates. This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.
Responsible for high quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Key Responsibilities:
Customer Support:
• Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
• Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
• Resolve issues or escalate appropriately while managing customer expectations.
• Maintain composure and professionalism in high-pressure and difficult situations.
• Deliver a consistent and positive customer experience across all interactions.
Communication & Documentation:
• Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
• Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
• Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
• Communicate ticket status, next steps, and resolutions to users promptly.
Technical Troubleshooting & Resolution:
• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
• Install, modify, clean, or repair hardware and software as required.
• Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Collaboration & Culture
• Collaborate with team members to ensure service excellence and share knowledge.
• Be a culture carrier by demonstrating a positive, team-oriented attitude.
• Adhere to company policies and procedures, contributing to a safe and professional work environment.
Additional Expectations:
• Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
• Continuously seek opportunities for self-improvement and operational efficiency.
Qualifications:
• High school diploma or GED required.
• Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience.
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professionally in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
 
 

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