Fort Lauderdale, FL · On-site
$16.50 - $20.50/hr
... phone, chat and email, in addition to other administrative off phone duties supporting Medicaid ... and/or weekends as needed. • Demonstrates ability to quickly build rapport and respond to ...
New
Fort Lauderdale, FL · On-site
$16.50 - $20.50/hr
... phone, chat and email, in addition to other administrative off phone duties supporting Medicaid ... and/or weekends as needed. • Demonstrates ability to quickly build rapport and respond to ...
New
Fort Lauderdale, FL · On-site +1
... chat, and ticketing systems. * Diagnose, troubleshoot, and resolve technical and application ... May be needed to participate in an on-call rotation, including occasional evenings, weekends, or ...
Fort Lauderdale, FL · On-site +1
... chat, and ticketing systems. * Diagnose, troubleshoot, and resolve technical and application ... May be needed to participate in an on-call rotation, including occasional evenings, weekends, or ...
Saint Petersburg, FL · On-site
$16.50 - $20.50/hr
... phone, chat and email, in addition to other administrative off phone duties supporting Medicaid ... and/or weekends as needed. • Demonstrates ability to quickly build rapport and respond to ...
New
Saint Petersburg, FL · On-site
$16.50 - $20.50/hr
... phone, chat and email, in addition to other administrative off phone duties supporting Medicaid ... and/or weekends as needed. • Demonstrates ability to quickly build rapport and respond to ...
New
Tampa, FL · On-site +1
... chat, and ticketing systems. * Diagnose, troubleshoot, and resolve technical and application ... May be needed to participate in an on-call rotation, including occasional evenings, weekends, or ...
Tampa, FL · On-site +1
... chat, and ticketing systems. * Diagnose, troubleshoot, and resolve technical and application ... May be needed to participate in an on-call rotation, including occasional evenings, weekends, or ...
Orlando, FL · On-site +1
... chat, and ticketing systems. * Diagnose, troubleshoot, and resolve technical and application ... May be needed to participate in an on-call rotation, including occasional evenings, weekends, or ...
Orlando, FL · On-site +1
... chat, and ticketing systems. * Diagnose, troubleshoot, and resolve technical and application ... May be needed to participate in an on-call rotation, including occasional evenings, weekends, or ...
$20.50 - $27.75/hr
Respond quickly to inbound leads (internet, phone, & chat) * Make outbound follow-up calls to ... Weekend and non-major Holiday availability may be required About Firkins Automotive: * We are the ...
$20.50 - $27.75/hr
Respond quickly to inbound leads (internet, phone, & chat) * Make outbound follow-up calls to ... Weekend and non-major Holiday availability may be required About Firkins Automotive: * We are the ...
Bradenton, FL · On-site
$20.50 - $27.75/hr
Respond quickly to inbound leads (internet, phone, & chat) * Make outbound follow-up calls to ... Weekend and non-major Holiday availability may be required About Firkins Automotive: * We are the ...
Quick apply
Bradenton, FL · On-site
$20.50 - $27.75/hr
Respond quickly to inbound leads (internet, phone, & chat) * Make outbound follow-up calls to ... Weekend and non-major Holiday availability may be required About Firkins Automotive: * We are the ...
Bradenton, FL · On-site
$20.50 - $27.75/hr
Respond quickly to inbound leads (internet, phone, & chat) * Make outbound follow-up calls to ... Weekend and non-major Holiday availability may be required About Firkins Automotive: * We are the ...
Bradenton, FL · On-site
$20.50 - $27.75/hr
Respond quickly to inbound leads (internet, phone, & chat) * Make outbound follow-up calls to ... Weekend and non-major Holiday availability may be required About Firkins Automotive: * We are the ...
Gulf Breeze, FL · Remote
$16.50 - $22.25/hr
Provide customer support via phone, email, and chat for ACT Innovations software platforms ... Stable Monday-Friday schedule with no weekends * Opportunity for career growth into QA, ...
Gulf Breeze, FL · Remote
$16.50 - $22.25/hr
Provide customer support via phone, email, and chat for ACT Innovations software platforms ... Stable Monday-Friday schedule with no weekends * Opportunity for career growth into QA, ...
Gulf Breeze, FL · On-site
$16.50 - $22.25/hr
Provide customer support via phone, email, and chat for ACT Innovations software platforms ... Stable Monday-Friday schedule with no weekends * Opportunity for career growth into QA, ...
Gulf Breeze, FL · On-site
$16.50 - $22.25/hr
Provide customer support via phone, email, and chat for ACT Innovations software platforms ... Stable Monday-Friday schedule with no weekends * Opportunity for career growth into QA, ...
Gulf Breeze, FL · On-site
$16.50 - $22.25/hr
Provide customer support via phone, email, and chat for ACT Innovations software platforms ... Stable Monday-Friday schedule with no weekends * Opportunity for career growth into QA, ...
Gulf Breeze, FL · On-site
$16.50 - $22.25/hr
Provide customer support via phone, email, and chat for ACT Innovations software platforms ... Stable Monday-Friday schedule with no weekends * Opportunity for career growth into QA, ...
Gulf Breeze, FL · Remote
$16.50 - $22.25/hr
Provide customer support via phone, email, and chat for ACT Innovations software platforms ... Stable Monday-Friday schedule with no weekends * Opportunity for career growth into QA, ...
Gulf Breeze, FL · Remote
$16.50 - $22.25/hr
Provide customer support via phone, email, and chat for ACT Innovations software platforms ... Stable Monday-Friday schedule with no weekends * Opportunity for career growth into QA, ...
Tallahassee, FL · On-site
$32 - $43.25/hr
Multiple shifts available to meet your scheduling needs including Days, Nights, and Weekends ... chat: * Call me: 407-478-5893 * Email me: Angela.Drye@healthcaresupport.com Healthcare Support ...
Tallahassee, FL · On-site
$32 - $43.25/hr
Multiple shifts available to meet your scheduling needs including Days, Nights, and Weekends ... chat: * Call me: 407-478-5893 * Email me: Angela.Drye@healthcaresupport.com Healthcare Support ...
Develop and maintain a social media content calendar that supports ministry initiatives, events ... Shopify, and ChatGPT. * Ability to work occasional evenings and weekends to capture content for ...
Develop and maintain a social media content calendar that supports ministry initiatives, events ... Shopify, and ChatGPT. * Ability to work occasional evenings and weekends to capture content for ...
Develop and maintain a social media content calendar that supports ministry initiatives, events ... Shopify, and ChatGPT. * Ability to work occasional evenings and weekends to capture content for ...
Develop and maintain a social media content calendar that supports ministry initiatives, events ... Shopify, and ChatGPT. * Ability to work occasional evenings and weekends to capture content for ...
$20.29 - $22.57/hr
Support is provided over multiple channels, including phone, email, chat, walk-up, and desk-side ... May be required to work during emergency situations, including early mornings, evenings, weekends ...
$20.29 - $22.57/hr
Support is provided over multiple channels, including phone, email, chat, walk-up, and desk-side ... May be required to work during emergency situations, including early mornings, evenings, weekends ...
Orlando, FL · On-site
$45K - $47K/yr
You'll support users through phone, chat, email, and ticketing platforms while delivering ... Ability to work rotating shifts, including evenings, weekends, and holidays * U.S. Citizenship and ...
Quick apply
Orlando, FL · On-site
$45K - $47K/yr
You'll support users through phone, chat, email, and ticketing platforms while delivering ... Ability to work rotating shifts, including evenings, weekends, and holidays * U.S. Citizenship and ...
Be Seen First
Melbourne, FL · On-site
$15 - $17/hr
Pick, pack, and ship online orders (eBay and Shopify) accurately * Match items to orders and check ... Schedule 8 hour shifts, Monday to Friday, weekends as needed. Company Description Our approach to ...
Quick apply
Be Seen First
Melbourne, FL · On-site
$15 - $17/hr
Pick, pack, and ship online orders (eBay and Shopify) accurately * Match items to orders and check ... Schedule 8 hour shifts, Monday to Friday, weekends as needed. Company Description Our approach to ...
Be Seen First
Melbourne, FL · On-site
$15 - $17/hr
Pick, pack, and ship online orders (eBay and Shopify) accurately * Match items to orders and check ... Schedule 8 hour shifts, Monday to Friday, weekends as needed. Company Description Our approach to ...
Quick apply
Be Seen First
Melbourne, FL · On-site
$15 - $17/hr
Pick, pack, and ship online orders (eBay and Shopify) accurately * Match items to orders and check ... Schedule 8 hour shifts, Monday to Friday, weekends as needed. Company Description Our approach to ...
$16.50 - $20.50/hr
... phone, chat and email, in addition to other administrative off phone duties supporting Medicaid ... weekends as needed. Demonstrates ability to quickly build rapport and respond to customers in an ...
$16.50 - $20.50/hr
... phone, chat and email, in addition to other administrative off phone duties supporting Medicaid ... weekends as needed. Demonstrates ability to quickly build rapport and respond to customers in an ...
| Aspect | Weekend Shopify Chat Support | Weekend Customer Service Representative |
|---|---|---|
| Credentials | Basic customer service skills, familiarity with Shopify platform | Customer service skills, sometimes specific industry knowledge |
| Work Environment | Online chat support, e-commerce focus | Call centers, retail stores, or online |
| Industry Usage | Primarily in e-commerce and online retail | Various sectors including retail, telecom, and services |
| Search & Comparison Intent | Focus on e-commerce support roles | General customer service roles across industries |
Weekend Shopify Chat Support specializes in assisting online shoppers via chat on Shopify stores, requiring familiarity with e-commerce platforms. In contrast, Weekend Customer Service Representatives handle a broader range of customer inquiries across various industries, often via phone or email. Both roles involve customer interaction but differ in platform, industry focus, and specific skills required.
$16.50 - $20.50/hr
Full-time
Posted yesterday
New
8.1
Based on 193 frontline employees who took The Breakroom Quiz
133rd of 281 rated insurance
JOB DESCRIPTION Job Summary
Must reside in Florida.
Provides level I support center customer service excellence to meet the needs of Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values. Provides product and service information, and identifies opportunities to improve the member and provider experience.
Essential Job Duties
• Provides service support to members and/or providers using one or more support center communication channels serving multiple states and/or products including but not limited to: phone, chat and email, in addition to other administrative off phone duties supporting Medicaid, Medicare and/or Marketplace lines of business.
• Conducts various surveys related to health assessments and member/provider satisfaction.
• Accurately documents pertinent details related to member or provider inquiries.
• Works regularly scheduled shifts within Molina hours of operation, follows protocol related to scheduled lunches and breaks, and accommodates overtime and/or weekends as needed.
• Demonstrates ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.
• Listens attentively, captures relevant information, and identifies member or provider inquiries and concerns.
• Meets or exceeds individual performance goals established for the position in the areas of: call quality, attendance, adherence and other support center objectives.
• Proactively engages and collaborates with various internal/external stakeholders.
• Demonstrates personal responsibility and accountability by taking ownership of real-time solutioning and timely member and/or provider follow-up.
• Supports provider needs related to inquiries and assistance involving member eligibility and covered benefits, provider portal, and status of submitted claims.
Required Qualifications
• Up to 1 year of customer service, call center and/or sales experience in a fast-paced/high-volume environment, or equivalent combination of relevant education and experience.
• Customer service skills.
• Data processing experience.
• Attention to detail, organizational and time-management skills, and ability to manage simultaneous tasks to meet business needs.
• Ability to maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA).
• Ability to establish and maintain positive and effective work relationships with coworkers, members, providers and customers.
• Effective verbal and written communication skills.
• Basic proficiency in Microsoft Office suite and applicable software programs.
Preferred Qualifications
• Systems training/experience for the following : Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity.
• Call center experience.
• Managed care/health care experience.
#PJCC3
#LI-AC1
To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
Pay Range: $16.5 - $20.5 / HOURLY
*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
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Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others.
Health care and social assistance
10,000+ Employees
Long Beach, CA, US
1980
