Escalation Technician
Manhattan, NY · On-site +1
... Perform remote fixes at the desktop level, including installing and upgrading software ... MSP experience • Focus on customer service - We are passionate about going above and beyond to ...
Escalation Technician
Manhattan, NY · On-site +1
... Perform remote fixes at the desktop level, including installing and upgrading software ... MSP experience • Focus on customer service - We are passionate about going above and beyond to ...
Weekend Remote Msp information
What is a Weekend Remote MSP?
A Weekend Remote MSP (Managed Service Provider) is an IT professional or team that provides remote technical support and management services to clients primarily during weekends. Their responsibilities typically include monitoring systems, troubleshooting issues, maintaining network security, and ensuring the smooth operation of IT infrastructure outside regular business hours. This role is essential for businesses that require continuous IT support and minimal downtime, even on weekends. Weekend Remote MSPs often use remote access tools to resolve issues quickly and efficiently from any location.
What are the typical responsibilities and challenges of working as a Weekend Remote MSP technician?
As a Weekend Remote MSP (Managed Service Provider) technician, you’ll primarily handle monitoring clients’ IT systems, responding to service tickets, and resolving technical issues that arise outside of standard business hours. Common challenges include troubleshooting problems with limited in-person support and quickly prioritizing multiple urgent requests from various clients. Since you work remotely and often independently, strong communication and organizational skills are essential. You’ll also collaborate virtually with other technicians or escalate complex issues to on-call senior staff as needed.
What are the key skills and qualifications needed to thrive as a Weekend Remote MSP technician, and why are they important?
To thrive as a Weekend Remote MSP Technician, you generally need strong IT troubleshooting skills, knowledge of network and server administration, and relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. Familiarity with remote management tools, ticketing systems like ConnectWise or ServiceNow, and monitoring platforms is typically required. Excellent communication, problem-solving abilities, and the capacity to work independently are standout soft skills for this role. These skills ensure reliable client support, efficient resolution of technical issues, and high customer satisfaction during off-peak hours.
What are popular job titles related to Weekend Remote Msp jobs in New York?
For Weekend Remote Msp jobs in New York, the most frequently searched job titles are:
- Remote Federal Government Auditor
- Remote Banking Compliance
- Flex Remote Onboarding Specialist
- Remote Peer Support Warmline
- Early Intervention Specialist
- Remote Disease Intervention Specialist
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- From Home Beef Cattle Specialist
- Remote Wildfire Mitigation Specialist
What job categories do people searching Weekend Remote Msp jobs in New York look for?
The top searched job categories for Weekend Remote Msp jobs in New York are:
- Director Remote German Language
- Remote Navy Federal Bank Teller
- 3Rd Shift Remote Suicide Hotline
- Seasonal Remote Creative
- Full Time Remote Occupational Therapy Reviewer
- Contract Remote Signing Bonus
- Evening Remote Banking Operations
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- Remote Shopify Chat Support
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What cities in New York are hiring for Weekend Remote Msp jobs?
Cities in New York with the most Weekend Remote Msp job openings:
Job description
Company Description
Homefield IT provides exceptional enterprise-grade technology solutions to businesses of all sizes that take IT seriously. Through the strategic alignment of business objectives and technology - we help organizations achieve tangible success and growth at the speed of change. Our custom solutions are designed to help companies thrive in today's competitive landscape while preparing them to dominate tomorrow. When efficiency and productivity meet premier IT support and world-class customer service - your firm gets its Homefield advantage.
Job Description
The Escalation Technician role with Homefield IT is one of the lead technical members of the team, responsible for taking on high level escalations and tickets. The Service Team here is responsible for the day-to-day end user support for all our clients. This includes (but is not limited to) support of client hardware, line of business applications, network health, and business continuity. Our main goal is to provide best-in-class customer service to our clients. As the Escalation technician, you will have crucial involvement in these overall responsibilities of the Service team.
Escalation Technicians Job Responsibilities
• Field incoming escalated requests from end users via both telephone and e-mail in a courteous manner.
• Document in our ticketing system all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• Prioritize and schedule problems.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution within our ticketing system and where appropriate our knowledgebase system.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform remote fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
• Perform post-resolution follow-ups to help requests.
Qualifications
• At least three years of experience in Windows Server administration such as Active Directory, and Remote Desktop Services
• Experience with networking including switches, wireless networks, VPNm DNS, DHCP, VLANs
• Must have previous MSP experience
• Focus on customer service - We are passionate about going above and beyond to provide our customers with excellent service. We expect you to be of the same mindset.
• Demonstrated history of job stability - We invest a lot in our employees. We are looking for candidates who want a career, not a short-term gig.
• Accountability - You are reliable and take responsibility for the tasks assigned to you.
• Excellent written and oral communication skills.
• Flexibility to work evenings, nights, and weekends - On occasion, we do require work outside of our standard business hours to accommodate client needs
Experience/Skills Required
• TCP/IP networking stack, switches, routers and firewalls • Peripheral devices, including network printers, scanners, etc.
• Anti-Virus and malware protection solutions
• Microsoft Office 365
• Windows Server 2008/2012/2016
• Cloud computing infrastructure
• Strong troubleshooting skills
• Excellent communication skills, both written and verbal
• Ability to assume responsibility and ownership for work performed
• Complete command of English language both written and conversational
• ConnectWise Manage
Experience/Skills Preferred
• ConnectWise Automate and Control
• Technical Certifications
• Auvik
Additional Information
All your information will be kept confidential according to EEO guidelines.
Homefield IT provides exceptional enterprise-grade technology solutions to businesses of all sizes that take IT seriously. Through the strategic alignment of business objectives and technology - we help organizations achieve tangible success and growth at the speed of change. Our custom solutions are designed to help companies thrive in today's competitive landscape while preparing them to dominate tomorrow. When efficiency and productivity meet premier IT support and world-class customer service - your firm gets its Homefield advantage.
Job Description
The Escalation Technician role with Homefield IT is one of the lead technical members of the team, responsible for taking on high level escalations and tickets. The Service Team here is responsible for the day-to-day end user support for all our clients. This includes (but is not limited to) support of client hardware, line of business applications, network health, and business continuity. Our main goal is to provide best-in-class customer service to our clients. As the Escalation technician, you will have crucial involvement in these overall responsibilities of the Service team.
Escalation Technicians Job Responsibilities
• Field incoming escalated requests from end users via both telephone and e-mail in a courteous manner.
• Document in our ticketing system all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• Prioritize and schedule problems.
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution within our ticketing system and where appropriate our knowledgebase system.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform remote fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
• Perform post-resolution follow-ups to help requests.
Qualifications
• At least three years of experience in Windows Server administration such as Active Directory, and Remote Desktop Services
• Experience with networking including switches, wireless networks, VPNm DNS, DHCP, VLANs
• Must have previous MSP experience
• Focus on customer service - We are passionate about going above and beyond to provide our customers with excellent service. We expect you to be of the same mindset.
• Demonstrated history of job stability - We invest a lot in our employees. We are looking for candidates who want a career, not a short-term gig.
• Accountability - You are reliable and take responsibility for the tasks assigned to you.
• Excellent written and oral communication skills.
• Flexibility to work evenings, nights, and weekends - On occasion, we do require work outside of our standard business hours to accommodate client needs
Experience/Skills Required
• TCP/IP networking stack, switches, routers and firewalls • Peripheral devices, including network printers, scanners, etc.
• Anti-Virus and malware protection solutions
• Microsoft Office 365
• Windows Server 2008/2012/2016
• Cloud computing infrastructure
• Strong troubleshooting skills
• Excellent communication skills, both written and verbal
• Ability to assume responsibility and ownership for work performed
• Complete command of English language both written and conversational
• ConnectWise Manage
Experience/Skills Preferred
• ConnectWise Automate and Control
• Technical Certifications
• Auvik
Additional Information
All your information will be kept confidential according to EEO guidelines.
About Homefield IT
Sourced by ZipRecruiter
Industry
It services
Company size
51 - 200 Employees
Headquarters location
New York, NY, US
Year founded
2011