Weekend Remote Chat Moderator Jobs in Georgia (NOW HIRING)

Overview

CORT is looking for a full-time, enthusiastic Internet Account Executive to join the Multifamily Housing Team. This is a fully remote position. Internet Account Executives at CORT spend their day guiding both new and existing customers across the country in choosing furniture from our online catalog, offering support for current leases, and coordinating deliveries and pickups. Whether customers are novices to furniture rental or need flexibility with their current lease, we're available for them, providing a friendly and knowledgeable voice over the phone, via chat or email. 

Our ideal candidate has experience achieving sales or service goals and working directly with customers through multiple communication channels. 

This is a full-time, remote position performed from the convenience of your home office. We will supply you with the equipment needed and a monthly phone/internet stipend.

Only candidates in the Eastern time zone will be considered for this role.

Pay: Starts at $22 / hour and is an hourly based position with a full benefits package.    

Schedule:  A typical schedule will be 9:00 a.m. -6:00 p.m. EST but schedules can vary. The hours may fluctuate due to seasonality and customer demand. You may be required to work up to two Saturdays per month. 

Responsibilities

• Assist potential customers with detailed information regarding CORT’s furniture solutions nationwide. Consult and educate on the value of CORT’s products and services that are applicable to the unique needs of each customer  
• Create quotes and execute appropriate follow up to secured closed rental agreements and generate revenue for CORT  
• Assist current customers with questions and direct them to appropriate departments where needed  

• Accurately capture customer information in our CRM (Salesforce) for communication and record keeping  
• Ensure excellent customer relations by responding to requests by phone, email, and chat in a timely manner and maintaining a customer focused attitude at all times  
• Escalate issues through the appropriate channels when necessary  
• Use problem solving skills and best judgment to handle unpredictable situations as they arise  
• Consistently meet all performance standards including schedule adherence, call quality, and sales goal achievement  

• Take an active role in ensuring the department goals and objectives are being met or exceeded  
• The expectation is that 50% of your time will be spent taking calls on a defined schedule, with 50% devoted to customer follow up, on-going training and reporting  
• Will assist in other projects and activities as needed 

Qualifications

• High School Diploma or equivalent required  

• Experience in a customer related field required, experience in the multi-family industry or a contact center environment preferred  
• Must have a customer focused attitude and creative problem-solving skills to handle difficult situations and ensure a high level of customer satisfaction  
• Ability to multi-task, take initiative and work effectively in a fast-paced environment  
• Excellent documentation and written and verbal communication skills  
• Proficiency in Microsoft Office Suite including Word, Excel & Outlook  

• Flexibility to work various shifts including nights, weekends, holidays, and overtime as required  
• Bilingual (English/Spanish) a plus  
• Ability to sit for extended periods of time