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Vitruvian Health, Inc.

Job Description and Performance Standards

Title: Administrator

Department: Royal Oaks/The Gardens

Reports To: Executive Director

The Royal Oaks Administrator is responsible for the day-to-day operations of the community, ensuring high-quality resident care, regulatory compliance, and efficient business operations. This role serves as the operational leader of the community, overseeing department heads and assuming responsibility for business office functions, including financial oversight, billing, and administrative processes. The Administrator works closely with the Executive Director to support strategic goals, census development, and overall community performance. In the absence of the Executive Director, the Administrator will assume responsibility of the operational excellence of the community.

JOB QUALIFICATIONS

Education: Must be at least 21 years old. Preferred: Bachelor's degree and/or relative leadership experience.

Licensure: Preferred: PCHA License. The candidate must be willing to complete PCHA Licensure within 90 days of hire.

Experience: A minimum of three years of experience in the capacity of an Administrator, Manager, or leader in a licensed health care, senior living community, or similar. Strong knowledge of state regulations, quality standards, and survey processes for personal care settings.

Skills: Excellent communication, organizational, and interpersonal skills required. Ability to foster resident and family satisfaction through strong communication and resolution of concerns. Must have working knowledge of needs of

retirement population.

Other Skills and Competencies:

Leadership and team development

Financial and operational management

Regulatory compliance expertise

Problem-solving and decision-making

Customer service and conflict resolution

Strong attention to detail and accountability

• Primarily on-site in a healthcare setting
• May require occasional evenings, weekends, or on-call availability
• Interaction with residents, families, staff, and external partners
• Very limited lifting or strenuous work

Physical Demands

NEVER

RARELY

SOMETIMES

OFTEN

CONSTANT

Working Conditions

NEVER

RARELY

SOMETIMES

OFTEN

CONSTANT

Bending

X

Extreme Cold

X

Stooping

X

Extreme Heat

X

Lifting Max Wt 0-30#

X

Temperature Changes

X

Lifting Max Wt 30 - 60#

X

Humidity

X

Lifting Max Wt 60 - 100#

X

Heights

X

Carrying Max Wt 0-30#

X

Vibration

X

Carrying Max Wt 30-60#

X

Wetness

X

Carrying Max Wt 60-100#

X

Dryness

X

Pushing Max Wt. 0-50# *obtain assistance if load too great

X

Confined Spaces - Cramped Qtrs.

X

Pushing Max Wt. 50 -150# *obtain assistance if load too great

X

Noise 80 dB and Over

X

Pushing Max Wt. 150-300 *obtain assistance if load too great

X

Fumes, Mists, Gases

X

Pulling Max Wt. 0-50# *obtain assistance if load too great.

X

Dust

X

Pulling Max Wt. 50-150# *obtain assistance if load too great.

X

Caustics

X

Pulling Max Wt. 150-300# *obtain assistance if load too great.

X

Acids

X

Twisting

X

Chemicals

X

Turning

X

Allergens

X

Walking

X

Detergents

X

Climbing

X

Mechanical Hazards

X

Crouching

X

Moving Objects

X

Crawling

X

Exposure to Burns

X

Running

X

Explosives

X

Sitting

X

Operate Vehicle - Hwy

X

Standing

X

Operate Vehicle - Co. Prop.

X

Kneeling

X

Working with People

X

Balancing

X

Working Around People

X

Reaching - High, Low, Level

X

Working Alone

X

Feeling

X

Contact with Blood - Borne Pathogens

X

Finger Movement

X

Protective Equipment

Grasping

X

Respirator - Breathing Equipment

X

Jumping

X

Eye Protection

X

Throwing

X

Head Covering

X

Rapid Work Speed

X

Hearing Protection

X

Hearing - Conversation

X

Arms, Hands, Fingers

X

Seeing -Near

X

Body Protection

X

Seeing - Far

X

Dermatologic

X

Depth Perception

X

Other

Color Vision

X

High Stress Level

X

Speaking Clearly

X

1. Directs and coordinates the operation and management of the community.

25%

1.1 Ensures compliance to policies and procedures which pertain to resident services, personnel, finances, community relations and departmental operations.

1.2 Assures community compliance with federal, state, and local standards for retirement and assisted living operation.

1.3 Interprets philosophies and policies of Royal Oaks to residents, associates and other concerned individuals.

1.4 Sets tone and atmosphere of the community alongside the Executive Director.

1.5 Develops customer satisfaction opinion surveys and / or other means of measuring and monitoring customer satisfaction within the community.

2. Implements financial policies and procedures which promote efficient and effective management.

25%

2.1 Provides input to our annual operational and capital budget for the community.

2.2 Operates the community within agreed budget as indicated by the actual results within + (-) 5% variance.

2.3 A system for collection of 95% of resident fees by the fifth of each month.

3. Select, hire, orientate, train, and motivate associates.

20%

3.1 Involved in the selection of competent management associates to supervise the departments.

3.2 Provide associate orientation and training programs to ensure positive approach to quality services.

Meet with management associates reqularly to discuss and review departmental needs

and/or concerns.

3.4 Conduct and/or participate in in-service training programs for management associates.

3.5 Assist management associates in establishing goals and objectives for their departments.

4. Develop and implement community and resident relations programs.

15%

4.1 Maintains effective communication with residents, families, associates, and community.

4.2 Meets with residents and associates regularly to share information.

4.3 Attends monthly resident council and/or association meeting.

Maintains consistent, deliberate, and appropriate community relations program for effective marketing and overall community relations.

Maintains working relationship with hospitals, health care centers, and health care professionals in the community.

4.6 Represents the community to outside agencies in the community.

5. Promotes the Royal Oaks philosophy to ensure quality service.

15%

5.1 Maintains residents' privacy and confidentiality at all times according to established procedures.

5.2 Provides positive, supportive communication to residents, families, visitors and associates.

5.3 Collaborates with other departments of the System and outside agencies to meet the identified needs of the residents.

5.4 Clarifies directions or communications which are unclear as demonstrated by correct follow through at all times.

5.5 Assist residents with information or directions whenever requested and visitor when in need of help.

5.6 Introduces self and position to resident, families and visitors at all times.

5.7 Puts prospective resident or family at ease prior to initiating any discussion.

5.8 Asseses environment for safety hazards which could harm residents, visitors, or associates and reports hazards to appropriate supervisors.

Marketing and resident retention is an important part of your responsibility. Every action reflects a sense of hospitality and service to

residents and guests. This role understands that marketing/guest relations is everyone's responsibility.