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Weekend Phone Representative Jobs in Wisconsin (NOW HIRING)

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Weekend Phone Representative information

How do you spell weekend correctly?

The correct spelling is 'weekend,' a single word used to describe the period from Friday evening to Sunday night. For a Weekend Phone Representative, understanding the term is important when scheduling or communicating work hours. Proper spelling ensures clear communication in job applications and workplace documents.

What is the difference between Weekend Phone Representative vs Customer Service Associate?

AspectWeekend Phone RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma, communication skillsHigh school diploma, communication skills
Work EnvironmentCall centers, remote or on-siteRetail stores, call centers, remote
Employer & Industry UsageTelecommunications, retail, service sectorsRetail, hospitality, telecom
Search & Comparison IntentCustomer support, weekend shifts, part-timeCustomer service, retail support, full-time/part-time

The main difference between a Weekend Phone Representative and a Customer Service Associate lies in their work schedule and typical roles. Weekend Phone Representatives primarily work during weekends, handling calls and customer inquiries remotely or in call centers. Customer Service Associates may work full-time or part-time across various environments, including retail stores and call centers, with a broader scope of customer interaction. Both roles require similar skills and credentials but differ mainly in scheduling and work setting.

What is a weekend day?

A weekend day typically refers to Saturday and Sunday, which are considered non-working days for many jobs, including weekend phone representatives. Employees working weekends often have shifts scheduled on these days, and understanding the schedule is important for planning. Weekend work may require flexibility and the ability to work during non-standard hours.

What is the Weekend Phone Representative doing now?

A Weekend Phone Representative typically handles customer inquiries and support calls during weekend shifts, often using communication tools like phone systems and CRM software. Their responsibilities include providing assistance, resolving issues, and maintaining customer satisfaction in a fast-paced environment.
What are the most commonly searched types of Phone Representative jobs in Wisconsin? The most popular types of Phone Representative jobs in Wisconsin are:
Weekend Phone Representative jobs near you
Customer Service Representative - Phone/Email (onsite first 30 days)

Customer Service Representative - Phone/Email (onsite first 30 days)

SD Wheel Corp

Wrightstown, WI

$15.75 - $21.25/hr

Other

Posted 11 days ago

SD Wheel rating

8.8

Company rating: 8.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Job Title: Customer Service Representative
Department: Customer Service
Reports To: Lead
Position Type: Full-time
Position Classification: Non-Exempt
Supervisory Responsibility: This position has no supervisory responsibilities.
Job Description
A Customer Service Representative (CSR), will act as liaison, provide information on product and services and resolve any emerging problems that our customers encounter, with accuracy and efficiency.
A CSR is genuinely excited to help customers. Patient, empathetic, and passionately communicative. Loves to talk and can put yourself in the customers' shoes and advocate for them when necessary. Problem solving comes naturally. Promote confidence in troubleshooting and investigate when you don't have enough information to resolve issues/complaints.
The goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Requirements
Job Duties
  • Complete and fulfill job duties/tasks with minimal supervision.
  • Focus daily work on either phone calls, emails, or both, at the direction of CS Lead.
  • Follow standard service operations and customer requests. May need occasional guidance to accurately resolve detailed requests.
  • Complete stat sheet/checklist daily.
  • Communicate with customers, while fulfilling requests/resolving issues/processing returns/etc.
    • Emails are formatted properly (intro, body, closing) and replies are thorough, accurate, and comprehensive.
    • Phone calls are answered in the proper tone to serve customer requests.
    • Standard procedures around returns and warranties are followed with precision.
    • Follow up contact is completed in line with standards to keep customers aware of the status of their issue.
  • Go the extra mile to engage with customers.
  • Exceed Enterprise efficiency and quality metrics (quality, speed, accuracy, productivity)
  • When possible, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills, and Abilities
  • Ability to work independently and as part of a team
  • Strong teamwork and collaboration skills
  • Creativity, customer focus, and strong attention to detail
  • Problem solving and decision- making skills
  • Organizational and analytical skills
  • Clear verbal and written communication skills
  • Possesses specialized skills with warranties, returns, damage claims, negative reviews, etc.
*Experience, knowledge and skills will be assessed and determine level of role
Minimum Requirements
Education
High School Graduate or General Education Degree
Experience
  • 1+ years of prior customer service experience
  • Possess specialized skills/knowledge in areas such as warranties, returns, damage claims, negative reviews, etc, is preferred
Position Type/Expected Hours of Work
This is a full-time position, Monday through Friday and some weekends.
Expectations
  • Location: Hybrid, onsite working location Wrightstown, WI
  • Track your own hours both honestly and accurately
  • Open and honest communication with leadership and peers
  • Own your plan, own your work
  • Always follow up and follow through
  • Stay positive, own your mood

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms; with occasional lifting.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
SD Wheel is an Equal Opportunity Employer and does not make employment decisions on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other characteristics protected by law.

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