Primary Responsibilities:As a Resident Services & Package Handler, you take pride in creating stellar first impressions and enjoy personalizing every interaction with residents. This is a physical, fast-paced position that exemplifies a high degree of professionalism, customer care, and integrity and we are looking for like-minded individuals who do the same. The Resident Services and Package Handler will support our properties in Broward and southern Palm Beach Counties, Monday-Friday from 10:00am-6:00pm.
As a Resident Services & Package Handler, your primary responsibilities include:
- Lift, carry, organize, and deliver packages throughout the community
- Receive, scan, document, and track all incoming packages
- Organize and maintain the package rooms
- Assist delivery drivers with package room access and deliveries
- Conduct daily package room audits
- Monitor package inventory and storage capacity
- Resolve package discrepancies and resident inquiries
- Provide exceptional customer service and resident communication
- Answer phones and assist at front desk as needed
- Assist with resident events and community programming
- Complete administrative tasks and data entry
- Maintain accurate package logs and records
- Assist with move-in and move-out package coordination
- Perform other duties as assigned
What You Bring to Us:- 2+ years' experience in a hospitality, retail, travel or hotel environment
- Outstanding communication skills, both written and verbal
- A sharp professional appearance
- Competent with various software, apps and computer programs
- An eye for detail and a knack for anticipating a customer's needs
- A customer-focused mentality
- Ability to lift up to 25 pounds (we deliver a lot of packages during the holidays!)
This position is eligible for additional bonus opportunities.