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Weekend Optum Call Center Jobs in Wisconsin (NOW HIRING)

prometric

Test Center Manager

Ashwaubenon, WI

$17 - $20/hr

Minimum of two years of customer service experience required (call center, retail, restaurant, etc ... Availability - Should be flexible to work various days and times including evening and weekends ...

prometric

Test Center Manager

Ashwaubenon, WI

$17 - $20/hr

Minimum of two years of customer service experience required (call center, retail, restaurant, etc ... Availability - Should be flexible to work various days and times including evening and weekends ...

prometric

Test Center Manager

Ashwaubenon, WI

$17 - $20/hr

Minimum of two years of customer service experience required (call center, retail, restaurant, etc ... Availability - Should be flexible to work various days and times including evening and weekends ...

Prometric

Test Center Manager

Ashwaubenon, WI · On-site

$20/hr

Minimum of two years of customer service experience required (call center, retail, restaurant, etc ... Availability - Should be flexible to work various days and times including evening and weekends ...

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All JobsOptum Call Center JobsWeekend Optum Call Center JobsWeekend Optum Call Center Jobs in Wisconsin

Weekend Optum Call Center information

What is the difference between Weekend Optum Call Center vs Weekend UnitedHealth Group Customer Service Representative?

AspectWeekend Optum Call CenterWeekend UnitedHealth Group Customer Service Representative
CredentialsHigh school diploma or equivalent; healthcare knowledge beneficialHigh school diploma or equivalent; healthcare or insurance knowledge helpful
Work EnvironmentCall center setting, fast-paced, team-orientedCall center environment, customer-focused, supportive team
Employer & IndustryOptum, healthcare servicesUnitedHealth Group, healthcare insurance and services

Both roles involve customer service in healthcare, requiring similar credentials and working in call center settings. The main difference lies in the specific employer and focus: Optum specializes in healthcare solutions, while UnitedHealth Group covers broader insurance services. Candidates should consider their preferred employer and specific healthcare sector when choosing between these roles.

What are the most commonly searched types of Optum Call Center jobs in Wisconsin? The most popular types of Optum Call Center jobs in Wisconsin are:
What cities in Wisconsin are hiring for Weekend Optum Call Center jobs? Cities in Wisconsin with the most Weekend Optum Call Center job openings:
Weekend Optum Call Center jobs near you

Weekend Call Center Nurse (LPN)

Rogers Behavioral Health

Oconomowoc, WI • On-site

$27.25 - $37/hr

Part-time

Medical, Dental, Vision, Life, Retirement

Re-posted 22 days ago

Rogers Behavioral Health rating

6.0

Company rating: 6.0 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

749th of 887 rated healthcare providers

Job description

Join our team as an LPN in Patient Access/Admissions, where you'll play a key role in guiding patients into appropriate care while working a highly desirable and predictable schedule.
This position offers 10-hour shifts with flexible start times (10am-8pm, 11am-9pm, or 12pm-10pm) and only every other weekend, providing excellent work-life balance-an uncommon perk in nursing.
We are specifically seeking Licensed Practical Nurses (LPNs) who are passionate about patient advocacy, care coordination, and supporting individuals at critical points in their treatment journey.
Job Duties & Responsibilities:
Participate in the screening of people requesting services.
  • Identify potential care needs that require nursing review.
    • Clinical disease management
    • Specific profiles (older adults, cognitive/developmental delays, etc.)
    • Medical equipment
    • Ongoing therapy needs
    • Eating Disorders
    • Addictions
    • Medical Condition(s)
  • Assure that care screenings, stabilization, and transfers from admissions are delivered according to Emergency Medical Treatment and Labor Act (EMTALA) and associated regulatory requirements.
  • Provide clinical resources to admission staff

Plan appropriately for a patient to access care
  • Collaborate and communicate with intake team members, unit/program team members, and medical staff to plan for incoming admissions. This could include but is not limited to:
    • Review of medical records
    • Participating in pre-admission special staffings
    • Coordinate and Support transfers from one facility to Rogers (including ER transfers and admitted patients) by working through complex medical situations, completing timely nurse to nurse reviews and collaborating with our medical team for accommodation of admission
    • Communicate directly with patient/family for care coordination needs

Act as an advocate for patients.
  • Ensure patients are well-informed of their treatment options available to them and assist them with obtaining access to support their well-being
  • Provide the patient with clear information while remaining sensitive to individual patient/family stressors.
  • Act as a patient advocate, use knowledge of patient rights and responsibilities, and protect patient's privacy and confidentiality.
  • Engage in case management type tasks to follow cases through to becoming eligible for admission into a Rogers program.

Complete other admission procedures as needed within the department which could include working knowledge of insurance, bed status, program availability, callbacks with recommendations, and all other duties as assigned within scope of practice.
Be aware of census and program availability throughout the system.
  • Have working knowledge of the levels of care and programs offered throughout the system
  • Understand program-specific admission criteria.
  • Help with census management
    • Assist with a review of clinical declines as needed.
    • Assist with gaining access to care within the system based on program availability
    • Assist with bed assignment and interface with unit re: physician assignments or bed/room changes, no roommate orders, etc.

Adhere to the Nursing department and Hospital's standards of nursing practice and standards of patient care.
  • Participate in continuing education and in-service programs to increase clinical competence and to meet professional needs and goals.
  • Attend 100% of required in-services, as scheduled.

Carry out nursing functions related to patient access to care, staff operations, and department organization.
  • Contribute to Nursing and Hospital functions through active participation on committees and attendance at designated meetings.
  • Serve as a role model for peers and as a mentor for team members in admissions department. Ensure effective use of communication, teaching and leadership skills.

Participate in projects, tasks and continuing education opportunities to improve professional skills and unit/department systems.
  • Develop goals and objectives for professional growth and discuss ways to achieve them with Patient Access supervisor
  • Take initiative to develop professional skills through continuing education.
  • Discuss, on a regular basis, progress toward work improvement goals with Patient Access supervisor
  • Seek out projects and/or extra tasks to complete, based upon the needs of the department or the immediate shift.

Promote department goals as well as the mission of the hospital.
  • Communicate goals to fellow staff members.
  • Demonstrate measurable goal achievement.
  • Maintain department policies and procedures.
  • Include requirements and guidelines from external agencies (i.e., JCAHO, state).
  • Educate new staff regarding regulations or requirements of those functions that relate to their areas or departments, as directed.
  • Demonstrate acceptance and training of student interns in the department, as directed.

Demonstrate understanding of JCAHO and other regulatory agency compliance regulations.
  • Involve self in the learning and application of standards relevant to the marketing department.
  • Participate in inservices, seminars and other meetings to increase involvement and awareness of regulations.
  • Involve self in the education of other disciplines regarding the marketing department's regulations.

Conduct self in a professional manner.
  • Demonstrate organizational skills that promote timely response to all inquiries and to task completion.
  • Communicate with all individuals in a positive and professional manner.
  • Attempt to resolve individual issues with peers in a positive, calm manner, with a focus on solution.
  • Communicate concerns and provide solutions for same.
  • Attend outside seminars to promote professional growth.
  • Demonstrate a positive and professional attitude toward parties outside the hospital (patient families, visitors, vendors, etc.)
  • Comply with the Hospital's policies and procedures, including Human Resources, Infection Control, and Employee Health policies and programs.
  • Use courteous, cooperative, and respectful behavior when working with patients, families, physicians, visitors, and Hospital employees.
  • Demonstrate a working knowledge of Hospital/department policies and procedures.
  • Demonstrate consistent acceptance of professional accountability for own practice shown by follow-through on patient and organizational concerns.
  • Support changes in staffing/scheduling when unit and Hospital patient care needs require.
    • Accept reassignment in a positive manner.
    • Demonstrate willingness to adjust work schedule, when able, to meet patient's needs.
  • Recognize need for support, week appropriate assistance when needed, and offer assistance to peers.
  • Project a professional image by wearing appropriate, professional attire.

Additional Job Description:
Education/Training Requirements:
  • LPN license required
  • Previous psychiatric experience with children, adolescents, and adults is preferred.
  • Every other weekend, 10-hour shifts. Flexible on hours: 10-8, 11-9, or 12-10

Registered Nurse Board Certified - Cert, Registered Nurse - Cert
With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:
  • Health, dental, and vision insurance coverage for you and your family
  • 401(k) retirement plan
  • Employee share program
  • Life/disability insurance
  • Flex spending accounts
  • Tuition reimbursement
  • Health and wellness program
  • Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com)

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