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Weekend Medicare Call Center Jobs (NOW HIRING)

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center ... Must be flexible and have the ability to work weekends if needed!

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center ... Must be flexible and have the ability to work weekends if needed!

Ocean Canyon Resorts

Call Center

Texarkana, TX

$14.75 - $18.50/hr

```html Call Center Representative Location: Texarkana, Texas, 75501 Job Overview We are seeking a ... Flexible availability, including evenings and weekends as needed. How to Apply If you are ...

Court at Round Rock

Call Center Specialist

Springfield, VT · On-site

$20 - $22/hr

CALL CENTER HELPLINE SPECIALIST Join Our Compassionate HelpLine Team in Springfield, VT supporting ... and Medicare drug plan comparisons • Complete quick assessments and connect callers with the ...

Senior Solutions

Call Center Specialist

Springfield, VT · Hybrid

$20 - $22/hr

CALL CENTER HELPLINE SPECIALIST Join Our Compassionate HelpLine Team in Springfield, VT supporting ... and Medicare drug plan comparisons • Complete quick assessments and connect callers with the ...

Menards

Part Time Call Center

Eau Claire, WI · On-site

$16.35/hr

As a Call Center Team Member, you will be responsible for assisting customers who call in with ... PM availability preferred, * weekend availability is required Additional Requirements: * Must be ...

Senior Solutions

Call Center Specialist

Springfield, VT · On-site

$20 - $22/hr

CALL CENTER HELPLINE SPECIALIST Join Our Compassionate HelpLine Team in Springfield, VT supporting ... and Medicare drug plan comparisons • Complete quick assessments and connect callers with the ...

Menards, Inc.

Part Time Call Center

Eau Claire, WI · On-site

$16.35/hr

As a Call Center Team Member, you will be responsible for assisting customers who call in with ... PM availability preferred, * weekend availability is required Additional Requirements: * Must be ...

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Call Center Representative (279262)

San Diego, CA · On-site

$25/hr

Call Center Representative Location: San Diego, CA 92123 Duration: 3 months Pay Rate: $25/hr ... Understanding HIPPA compliance, Medicare, service recovery, fast-paced environment, experience with ...

Menard, Inc

Part Time Call Center

Eau Claire, WI

$16.35/hr

As a Call Center Team Member, you will be responsible for assisting customers who call in with ... PM availability preferred, * weekend availability is required Additional Requirements: * Must be ...

DirectedLINK LLC

Call Center Supervisor

Los Angeles, CA

$80K - $100K/yr

Call Center Supervisor (Night Shift) Employment Type: Full-time Compensation Range: $80,000 - $100 ... Create and manage work schedules to ensure adequate night and weekend coverage * Audit and monitor ...

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Call Center Representative (279262)

San Diego, CA · On-site

$25/hr

Call Center Representative Location: San Diego, CA 92123 Duration: 3 months Pay Rate: $25/hr ... Understanding HIPPA compliance, Medicare, service recovery, fast-paced environment, experience with ...

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All JobsMedicare Call Center JobsWeekend Medicare Call Center Jobs

Weekend Medicare Call Center information

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$17

$25

How much do weekend medicare call center jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for weekend medicare call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Weekend Medicare Call Center job?

Weekend Medicare Call Center jobs involve handling incoming and outgoing calls related to Medicare services during weekend hours. Employees in these roles assist callers with questions about Medicare benefits, enrollment, claims, and policy information. They also help resolve issues, provide customer support, and may need to document call details using specialized software. These positions require good communication skills, familiarity with Medicare guidelines, and the ability to work efficiently under pressure, often outside of traditional weekday hours.

What are the key skills and qualifications needed to thrive as a Weekend Medicare Call Center representative?

To thrive as a Weekend Medicare Call Center Representative, you typically need excellent customer service skills, knowledge of Medicare policies, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and secure data handling protocols is essential. Strong verbal communication, active listening, patience, and problem-solving abilities are crucial soft skills for this role. These competencies ensure accurate information delivery, efficient issue resolution, and a positive experience for Medicare beneficiaries during weekend support hours.

What are the typical challenges faced by agents in a Weekend Medicare Call Center, and how can they be managed effectively?

Agents working in a Weekend Medicare Call Center often encounter high call volumes and complex inquiries, especially from members seeking urgent support outside regular business hours. Managing these challenges involves staying up-to-date on Medicare policies, maintaining composure under pressure, and utilizing available resources and escalation protocols effectively. Regular collaboration with team leads and ongoing training help agents resolve issues efficiently while ensuring a positive experience for members. Building strong communication skills and resilience is key to thriving in this fast-paced environment.

What cities are hiring for Weekend Medicare Call Center jobs?

Cities with the most Weekend Medicare Call Center job openings:

What are the most commonly searched types of Medicare Call Center jobs?

The most popular types of Medicare Call Center jobs are:

What states have the most Weekend Medicare Call Center jobs?

States with the most job openings for Weekend Medicare Call Center jobs include:

Weekend Medicare Call Center jobs near you

Call Center Supervisor

Family Health Care Centers of Greater Los Angeles, Inc.

Bell Gardens, CA • On-site

$59K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Overview
"To enhance the quality of life for men, women and children in the greater Los Angeles area through the provision of high quality, accessible and affordable healthcare services."
We offer fantastic benefits, competitive pay, and a great family-oriented environment!
We offer:
  • Medical Benefits - FHCCGLA pays 100% of employee's Kaiser; Anthem Blue Cross; Health Net; and United Health Care coverage (HMO Plan) subject to change during open enrollment.
  • 403 B - Through Mutual of America, the company matches up to 5% of employee's salary.
  • Dental Benefit - MetLife Only (HMO/PPO Plan).
  • 11 Holidays Observed.
  • 2 Floating Holidays
  • Vision Benefit - MetLife Plan.
  • 1 Birthday Holiday
  • Life Insurance - Accidental Death & Dismemberment; and Long-term Disability.
  • 7 Paid Sick Leave - 56 hours Full-Time
  • Paid Sick Leave - 40, Part-Time and Per-Diem
  • Employee Assistance Program
  • 2 weeks' Vacation
  • AFLAC Benefits

This would be a great opportunity to make a difference with you onboard!
POSITION TITLE: Call Center Supervisor
DEPARTMENT: Call Center
REPORTS TO: Director of Clinic Operations
POSITION OVERVIEW: Responsible for managing the day-to-day work functions of the Call Center Department. Ensures timely response of all inbound calls; eliminates abandoned and missed telephone calls. Responsible to ensure that outstanding customer service is always provided, resolves issues immediately and the delivery of accurate information to patients.
Responsibilities
DUTIES / RESPONSIBILITIES:
  1. Provides daily comprehensive supervision of the centralized call center phone operators.
  2. Ensures that each call center phone operator receives the FHCCGLA Call Center Manual to achieve the best industry best practices in the following areas:
    1. Optimal per-call transactions
    2. Timely & non-discriminatory access to care
    3. Reduced disruptions in the delivery of care
    4. Increased customer service satisfaction levels
    5. Minimize interruptions in scheduling process
  1. Ensures that personnel work performance is accurate and in compliance with FHCCGLA's established current guidelines.
  2. Responsible to oversee the prompt and courteous telephone assistance to all callers.
  3. Screens regularly for incoming high-volume calls and recommends changes for consideration to immediate supervisor. NOTE: All changes must be pre-approved by FHCCGLA's Leadership (e.g., C.E.O., C.F.O., C.O.O. & C.M.O.).
  4. Verifies and updates all demographic and insurance information in the E.H.R.
  5. Verifies that appointment availability is checked across all FHCCGLA sites and schedules patients according to their specifications (e.g., provider preference, date/day/time, preferred site, etc.).
  6. Ensures that the best customer services are rendered by the call center phone operators by implementing standardized procedures that include:
    1. Asking patients if they need directions
    2. Asking patients if they have transportation
    3. Ensuring patients are advised on what to bring to their first appointment
    4. Providing details regarding what to expect upon arrival (example: when going to the School Based Health Center site search for 6200, the site is across the street in the 2 grey portables at the corner of Jaboneria & Watcher).
    5. Etc.
  1. Shall conduct and document regular huddles with the call center team to make improvements where needed and/or to praise staff.
  2. Assists with all duties as needed (e.g., staff call-off's, approved staff time off) to ensure that calls are answered without disruption to care.
  3. Maintains and updates weekly reports (productivity, dropped calls, answered calls, peak hours, etc.).
  4. Provides guidance regarding pertinent updates in real time to call center staff and conducts trainings regularly as deemed necessary.
  5. Trainings may include, but are not limited to:

• Medi-Cal
• Medicare
• Managed care programs
• Private insurance
• Eligibility procedures
• Reimbursement requirements
• New patient process
• Services offered
• Etc.
  1. Works closely with applicable FHCCGLA supervisors and managers to provide and foster good collaboration, teamwork and develop good working relationships for the best overall outcomes of the call center department.
  2. Works extremely well under pressure, meets multiple and often challenging deadlines; and
  3. Always demonstrates cooperative and positive behavior with all managers, supervisors, subordinates, colleagues, clients, patients and the overall community.
  4. Undertakes continuous learning and growth opportunities by attending applicable trainings, seminars, conferences, in-services and educational sessions to maintain competency skill set current and remain knowledgeable with regards to best practices and industry standards of care.
  5. Regularly listens in on call center phone operator calls and:
    1. Documents findings or areas for praise
    2. Provides critique for areas that require immediate or necessary improvement
  1. Remains within the call center department to ensure availability at all times for staff questions, issues, etc.
  2. Checks the wait time for patients on hold to make sure they are not waiting extended (unreasonable) periods of time. Shall step in to help as needed.
  3. Maintains staff attendance records (e.g., tardiness, timely call-off's, etc.).
  4. Maintains abreast of all agency updates (e.g., new services, new sites, changes, provider changes, etc.) and reports back to the call center team.
  5. Ensures all appointments confirmations for all sites are completed by the end of each work shift (e.g., after the morning shift rush & after the PM shift rush) and no later than the end of each work day.
  6. Ensures that all rescheduling is completed in a timely manner.
  7. Responsible to ensure adherence for the following:
    1. Agency safety and health standards
    2. OSHA regulations
    3. Policies & procedures as applicable
  1. Identifies, initiates and implements measures to deliver high quality care to patients and improve services.
  2. Responds efficiently and timely to all patient, provider and staff needs or inquiries.
  1. Works with the operations managers to manage patient scheduling and flow to address bottlenecks, scheduling issues, etc.
  2. Handles patient grievances according to FHCCGLA's 'Grievance" Policy & Procedure.
  3. Assists in developing, updates & review of FHCCGLA's Policies & Procedures (P&P's) as needed (with input from all other key personnel).
  4. Ensures HIPAA compliance by maintaining strict confidentiality of all patient data and E.H.R./Practice Management System (PMS) according to regulations and FHCCGLA's P&P's.
  1. Attends the following meetings/trainings:
    1. Mandatory Quarterly Staff Meeting/Trainings (during employment)- Quarterly (Jan., Apr., Jul. & Oct.- may be subject to change).
    2. Clinical & Operations (C&O) Meeting- only as needed (advanced notice will be provided when feasible).
    3. Meetings with FHCCGLA's Executive Leadership- only as needed (advanced notice will be provided when feasible).
    4. Other pertinent meetings- as scheduled
  1. Remains informed of all FHCCGLA applicable Policies & Procedures and:
    1. Current legal and regulatory changes, as applicable to scope of work
    2. Specific programs/payors, insurances accepted, and services being offered
  1. Other duties may be assigned or modified as business needs dictate.

Qualifications
MINIMUM QUALIFICATIONS:
  1. Minimum of 3 years leadership, project, or other management experience required, preferably within healthcare environment experience, preferred.
  2. Associates degree required, Bachelor's preferred.
  3. FQHC experience, preferred.
  4. Call Center experience, highly preferred.
  5. Demonstrated ability to work as part of a team while functioning independently, maintaining confidentiality in all assignments, and showing initiative in identifying and solving problems as they occur.
  6. Excellent customer service skills.
  7. Excellent analytical skills.
  8. Motivation to take initiative to ensure all tasks performed are completed thoroughly and accurately.
  9. Excellent written and verbal communication skills.
  10. Computer knowledge preferred (e.g., NextGen (E.H.R. & PMS), Microsoft Word, PowerPoint and Excel).
  11. Basic knowledge of Patient Portal, preferred.
  12. Bilingual English and Spanish, required.
  13. Familiarity with the Hispanic culture, preferred.
  14. Willingness to adapt to changes with regards to the agency's growth and expansion needs.
  15. Motivated and committed to the provision of high-quality healthcare for indigent and underserved communities.
  16. Proven ability to establish cooperative working relationships with administrators, physicians, peers, and the public, preferred.

ADDITIONAL ELIGIBILITY REQUIREMENTS:
  1. Ability to work well with others in a professional and team-oriented environment.
  1. Working knowledge of the following, preferred:
    1. Clinical front and back-office operations (includes customer service and interpersonal relationships with physicians and patients)
    2. Patient registration
    3. Appointment scheduling
    4. Managed care process (e.g., eligibility verification, PCP changes, referrals, etc.)
    5. Financial eligibility screening process
    6. Etc.
  2. Well-developed interpersonal skills, personable, friendly personality and able to motivate staff by promoting teamwork.
  3. Ability to relate to the public regardless of ethnic, religion and economic status.
  4. Ability & willingness to travel, required (may be scheduled to go to all FHCCGLA clinic sites).
  1. Strong planning and organizational skills.
  2. General knowledge of medical procedures and basic terminology.
  3. Problem analysis and critical thinking skills.
  4. Knowledge of the following (but not limited to), preferred:

• My Health LA • PPO's • HMO's
• Medicare • Family PACT • CPSP
• Medi-Cal • Fee-for-Service • CPE
• Managed Care Plans • Every Woman Counts • VFC/VFA
Min (For Export)
59,384.00
Max (For Export)
65,177.00

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