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Weekend Medical Insurance Call Center Jobs in Iowa

TTEC

$21K/mo

Team Leader- Customer Service Call Center Apply now Save jobSaved job What You'll Do As a Team ... Life Insurance coverage equivalent to 24 months of salary Savings Fund 13% Career growth and ...

Posted today

AMBA

Inside Sales Insurance Specialist

Urbandale, IA · Remote

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Comprehensive benefits package including medical, dental, vision, life, and long-term disability ...

AMBA

Inside Sales Insurance Specialist

Urbandale, IA · On-site

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Comprehensive benefits package including medical, dental, vision, life, and long-term disability ...

AMBA

Inside Sales Insurance Specialist

Urbandale, IA · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Comprehensive benefits package including medical, dental, vision, life, and long-term disability ...

AMBA

Inside Sales Insurance Specialist

Des Moines, IA · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Comprehensive benefits package including medical, dental, vision, life, and long-term disability ...

AMBA

Inside Sales Insurance Specialist

Urbandale, IA · On-site

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Comprehensive benefits package including medical, dental, vision, life, and long-term disability ...

AMBA

Inside Sales Insurance Specialist

Des Moines, IA · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Comprehensive benefits package including medical, dental, vision, life, and long-term disability ...

AMBA

Inside Sales Insurance Specialist

Urbandale, IA · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Comprehensive benefits package including medical, dental, vision, life, and long-term disability ...

AMBA

Inside Sales Insurance Specialist

Des Moines, IA · Remote

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Comprehensive benefits package including medical, dental, vision, life, and long-term disability ...

Avera Health

Preadmissions Representative

Sioux Center, IA

$15.25 - $19/hr

Sioux Center, IA Worker Type: Regular Work Shift: Day Shift (United States of America) Discover a ... insurers for medical tests, procedures, surgeries and specialty appointments ordered by the ...

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Showing results 21-40

All JobsMedical Insurance Call Center JobsWeekend Medical Insurance Call Center JobsWeekend Medical Insurance Call Center Jobs in Iowa

Weekend Medical Insurance Call Center information

What is the difference between Weekend Medical Insurance Call Center vs Medical Insurance Customer Service Representative?

AspectWeekend Medical Insurance Call CenterMedical Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training in insurance policiesHigh school diploma or equivalent; training in insurance policies
Work EnvironmentCall center setting, often during weekends and eveningsOffice or call center, regular weekday hours
Employer & IndustryInsurance companies, healthcare providersInsurance companies, healthcare providers
Search & Comparison IntentWeekend work, insurance support rolesCustomer support, insurance inquiries

The Weekend Medical Insurance Call Center primarily operates during weekends, focusing on handling insurance-related calls during non-standard hours. In contrast, Medical Insurance Customer Service Representatives typically work weekday hours, providing support during regular business hours. Both roles require similar credentials and are found within insurance and healthcare industries. The key difference lies in the work schedule and hours of operation, catering to different customer needs and employer requirements.

What are the most commonly searched types of Medical Insurance Call Center jobs in Iowa? The most popular types of Medical Insurance Call Center jobs in Iowa are:
Weekend Medical Insurance Call Center jobs near you

Staff Nurse - Integrated Call Center (80%)

University of Iowa Hospitals & Clinics

Iowa City, IA • On-site

Part-time

Re-posted 17 days ago

University Of Iowa Health Care rating

7.4

Company rating: 7.4 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

268th of 887 rated healthcare providers

Job description

Description
The Integrated Call Center is seeking a Staff Nurse at 80% time. The Staff Nurse provides support via telephone and electronic communication forums to UI Healthcare patients, referring entities and business partners. Nurses within the Integrated Call Center utilize the nursing process to provide education and care for individual patients or defined patient populations via the telephone. Telehealth nursing practice involves providing guidance to clients who call regarding health problems or symptoms which concern them. The advice, given by the triage nurse, may include coming into the hospital or a clinic, remaining at home and observing the symptoms, or following a treatment regimen. Integrated Call Center nurses utilize their clinical judgment skills in conjunction with established protocols (via a computerized decision support systems) to enable, educate, and encourage people to improve their health and make appropriate use of medical care .
Hours: Mon, Tues, Thurs, and Friday from 2300-0730. Included in the holiday rotation.
*This position is eligible to participate in hybrid work. Hybrid work must be performed at a location within the state of Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location
  • Assumes accountability for advice provided to callers
  • Assumes responsibility for service provided by self and other staff members under the nurse's direction
  • Evaluates the quality of nursing care provided by other staff members
  • Participates in the development of unit, division, department, hospital policies, procedures, and protocols
  • Contributes to the solutions of staffing issues
  • Participates in projects/committees for enhanced functioning of the unit and supports department level decision-making
  • Participates in ongoing strategic planning process
  • Participates in the development and implementation of computer applications
  • Provides recognition and support for colleagues
  • Represents the interests of the University and of unit leadership in the use of resources to meet service and productivity demands within unit goals and budgets; strives to promote continual process and quality improvement
  • Contributes to cost containment strategies in unit
  • Maintains knowledge of Standards of Care and other regulatory compliances
  • Consistently makes sound judgments after gathering factual, objective information
  • Demonstrates tolerance for change
  • Incorporates the principles of Service Excellence to ensure positive patient/customer relations
  • Maintain knowledge of Telehealth Nursing Practice Administration and Practice Standards
  • Develops and maintains knowledge of the full range of UI faculty, staff, and services offered by the University of Iowa Health Care
  • Keep current with nursing and health care knowledge base and to pursue further enhancements of job-related knowledge
  • Builds and sustains relationships and develops collaborative working relationships
  • Maintains competency in age appropriate communications skills for all age groups.
  • Maintains interpersonal relationships and communications with caller that exemplifies the highest level of guest relations with an unfailing courteous and helpful approach without regard to the caller's manner
  • Responds efficiently and effectively to requests from internal and external customers, assessing the need, prioritizing the request, offering appropriate alternatives, and connecting them with the appropriate resource or handling the request if the information is within the scope of the call center
  • Offers constructive feedback and solutions to problems
  • Ensures that information is documented and recorded per departmental procedures
  • Monitors calls appropriately to assure that appropriate individuals are notified, information is communicated, and resources are arranged
  • Remains calm and constructive in conflict situations
  • Develops, and implements, patient/family teaching plan based on identified health education needs and the condition and age of the patient
  • Evaluates and documents effectiveness of patient/family teaching through follow up telephone calls
  • Participates in the orientation of new nursing staff and the ongoing education of nursing personnel, as directed by the Director or designee
  • Collaborates with unit nursing staff to develop/share best practices
  • Invests in own continuous learning and skill enhancement

Qualifications
Required Qualifications:
  • An Associate's Degree in Nursing, a Diploma in Nursing, a Baccalaureate Degree in Nursing, Professional Master's of Nursing and Healthcare Practice (MNHP), MSN/Clinical Nurse Leader or a Master's Degree in Nursing (MSN, MA) is required.
  • Current license to practice nursing in Iowa is required by date of hire.
  • Excellent written and verbal communication skills are required.
  • Demonstrates excellent interpersonal skills with patients/families, nursing staff, and interdisciplinary team members as demonstrated through written and verbal interactions.
  • General computer skills are required.
  • Ability to multi-task; working with computer software & responding to patient calls simultaneously is required.
  • Adaptability in working with computer software programs is required.
  • 3-5 years of RN Clinical Nursing Experience is required.

Desired Qualifications:
  • Baccalaureate Degree in Nursing or Masters' Degree in Nursing is highly desired.
  • If Baccalaureate degree in Nursing is not yet obtained, active enrollment in a BSN program is desirable.
  • Experience with Epic system.
  • Previous experience with telephone triage is desired
  • Experience with high-volume public contact/customer service is desired.
  • Comprehensive knowledge of University of Iowa Health Care clinical programs and services is desired.
  • Experience handling a multi-phone line system is desired.
  • Previous experience working with electronic medical records is desired.

Application details:
In order to be considered for an interview, applicants must upload the following documents and mark them as required to the submission:
  • Resume
  • Cover Letter

Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and education verification. For additional questions, please contact kaitlin-luoma@uiowa.edu

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