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Weekend Help Desk Jobs in Pittsburgh, PA (NOW HIRING)

Community Options, Inc.

Help Desk Analyst

Pittsburgh, PA · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...

Community Options, Inc.

Help Desk Analyst

Pittsburgh, PA · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...

aires

Help Desk Analyst

Pittsburgh, PA · Hybrid

$20 - $27.25/hr

An excellent career opportunity is currently available for a Help Desk Analyst local to the Aires Pittsburgh, PA office. This exciting opportunity is in a high growth environment where you will ...

Aires

Help Desk Analyst

Pittsburgh, PA · On-site

$19.75 - $26.75/hr

An excellent career opportunity is currently available for a Help Desk Analyst local to the Aires Pittsburgh, PA office. This exciting opportunity is in a high growth environment where you will ...

Aires

Help Desk Analyst

Pittsburgh, PA · On-site

$20 - $27.25/hr

An excellent career opportunity is currently available for a Help Desk Analyst local to the Aires Pittsburgh, PA office. This exciting opportunity is in a high growth environment where you will ...

Belcan

Help Desk Specialist

Cranberry Township, PA · On-site

$22.50/hr

Helpdesk Representative (French) Location: Cranberry Township, PA - Hybrid Duration: 4+ Months Contract (Potential Temp to Perm) Pay Rate : $22.5/hr. Shift Time: 1st shift Shift: Remote work Monday ...

New

Staffingine LLC

Oracle HCM Helpdesk Module

Pittsburgh, PA · On-site

$19.50 - $26.25/hr

Implement HR Help Desk module by configuring the key components such as Security Service Requests Delegation Entitlement Queues Routing Notification Email Action Plans Knowledge Content User ...

Revel Staffing

IT Help Desk Specialist

Pittsburgh, PA · On-site

$80K - $110K/hr

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and administrative staff in a healthcare environment. This role supports internal users with common ...

RedHelm

Service Desk Analyst l (Field)

Pittsburgh, PA

$20 - $27.25/hr

By aligning security strategy, infrastructure, and operational excellence, we help organizations ... About the Role We are seeking a Service Desk Analyst I to serve as a primary point of contact for ...

RedHelm

Service Desk Analyst l (Field)

Pittsburgh, PA · On-site

$20 - $27.25/hr

By aligning security strategy, infrastructure, and operational excellence, we help organizations ... About the Role We are seeking a Service Desk Analyst I to serve as a primary point of contact for ...

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All JobsHelp Desk JobsWeekend Help Desk JobsWeekend Help Desk Jobs in Pittsburgh, PA

Weekend Help Desk information

See Pittsburgh, PA salary details

$12

$22

$32

How much do weekend help desk jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for weekend help desk in Pittsburgh, PA is $22.48, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $25.19 per hour, depending on experience, location, and employer.

What is a weekend help desk?

Weekend Help Desk jobs involve providing technical or customer support during the weekend, usually outside of regular business hours. Employees in these positions assist users with troubleshooting computer systems, software, or other technology-related issues via phone, email, or chat. The primary goal is to resolve problems quickly to minimize downtime, ensuring that customers or staff have the support they need at all times. Weekend Help Desk roles are common in organizations that require 24/7 support or have clients in different time zones.

What are the key skills and qualifications needed to thrive as a weekend help desk professional?

To thrive as a Weekend Help Desk professional, you need strong troubleshooting abilities, technical knowledge of computer systems, and typically a high school diploma or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Excellent communication, patience, and problem-solving skills help you effectively support users and handle stressful situations. These skills ensure timely, effective technical support during critical weekend hours when resources may be limited.

What are the typical challenges faced by a weekend help desk professional, and how can they be managed effectively?

Weekend Help Desk professionals often encounter unique challenges, such as handling urgent technical issues with limited in-house support or accessing specialized resources that may only be available during regular business hours. Effective communication and thorough documentation become especially important to ensure seamless handoff between weekend and weekday teams. Proactively familiarizing yourself with escalation protocols and self-service resources can help resolve issues efficiently. Additionally, strong time management and adaptability skills can help you juggle multiple requests and maintain high-quality service during busy weekend periods.

What is the difference between Weekend Help Desk vs Weekend IT Support Specialist?

AspectWeekend Help DeskWeekend IT Support Specialist
CredentialsBasic certifications (CompTIA A+, Network+)Similar certifications, sometimes more specialized
Work EnvironmentHelp desk or call center, remote or on-siteTechnical support, on-site or remote, often in corporate settings
Employer & IndustryIT service providers, tech companies, internal support teamsIT departments, managed service providers, corporate environments
Search & Comparison IntentLooking for weekend tech support rolesSeeking specialized IT support roles on weekends

Weekend Help Desk and Weekend IT Support Specialist roles share similar credentials and work environments, often within IT support teams. The main difference lies in the scope: Help Desk roles typically handle general user issues, while IT Support Specialists may deal with more technical or specialized problems. Both are common in corporate and service provider settings, catering to weekend support needs.

What are the most commonly searched types of Help Desk jobs in Pittsburgh, PA?

The most popular types of Help Desk jobs in Pittsburgh, PA are:

What are popular job titles related to Weekend Help Desk jobs in Pittsburgh, PA?

For Weekend Help Desk jobs in Pittsburgh, PA, the most frequently searched job titles are:

What job categories do people searching Weekend Help Desk jobs in Pittsburgh, PA look for?

The top searched job categories for Weekend Help Desk jobs in Pittsburgh, PA are:

What cities near Pittsburgh, PA are hiring for Weekend Help Desk jobs?

Cities near Pittsburgh, PA with the most Weekend Help Desk job openings:

Weekend Help Desk jobs near you
Infographic showing various Weekend Help Desk job openings in Pittsburgh, PA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $46,748 per year, or $22.5 per hour.

Help Desk Analyst

Community Options, Inc.

Pittsburgh, PA • On-site

$50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Community Options rating

6.2

Company rating: 6.2 out of 10

Based on 65 frontline employees who took The Breakroom Quiz

109th of 245 rated social care providers

Job description

Description
Position at Community Options, Inc.
Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 11 states.
We are now hiring a Full-Time Help Desk Analyst in Pittsburgh, PA. The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service.
Starting Rate: $50,000
Responsibilities
  • Provide prompt, courteous support company wide, in person or via phone or email
  • Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment
  • Understand and Follow documented service operations, policies, and procedures
  • Provide prompt, courteous, and complete resolution of customer requests
  • Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
  • Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services
  • Travel to local offices to troubleshoot and resolve issues
  • Document, track and monitor technical problems and solutions
  • Prepare activity reports
  • Inform management of recurring problems
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Administer help desk software

Minimum Requirements
  • Minimum one year of professional IT experience
  • Audio / Visual experience a plus
  • Valid Driver's License
  • Some proficiency in AD, Office365, Multiple browser's, Computer Hardware
  • Experience supporting Android and iPhone, Mobile Device Management a plus
  • Logical troubleshooting skills
  • Excellent time management and interpersonal skills and a high-level attention to detail
  • Understanding of best security practices and continual updating of knowledge base

Why Community Options?
  • Competitive Insurance Benefits (Medical, Dental, Vision)
  • Paid Holidays-Including a Birthday Holiday
  • Generous PTO
  • Employee Incentive & Discount Programs
  • 403b Retirement Plan
  • Incredible career growth opportunities

Community Options is an Equal Opportunity Employer M/F/D/V
#ind-na

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