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Weekend Help Desk Analyst Jobs in New Rochelle, NY

Star Group LP

Help Desk Analyst

Woodbury, NY · On-site

$21.50 - $29.50/hr

Primary coverage is first shift with off hours and weekend support on a rotating, scheduled basis ... As a Help Desk Analyst, you will be part of an evolving organization that built its reputation on ...

Star Group LP

Help Desk Analyst

Woodbury, NY · On-site

$21.50 - $29.50/hr

Primary coverage is first shift with off hours and weekend support on a rotating, scheduled basis ... As a Help Desk Analyst, you will be part of an evolving organization that built its reputation on ...

Data Processing Resources

Help Desk Analyst

White Plains, NY · On-site

$21.25 - $29/hr

Help Desk Analyst Job Responsibilities : Responsibilities of this role will include: * Field incoming help requests from end users in person, via telephone/remote methods and via e-mail in a ...

Proskauer

Help Desk Analyst

New York, NY · On-site

$65K - $85K/yr

... p Desk or End User Support role within a fast-paced environment. * Strong understanding of ... Strong analytical thinking, problem-solving ability, and sound judgment in a support environment.

ARTHUR SCHUMAN INC

Help Desk Analyst

Fairfield, NJ

$21 - $28.50/hr

The Helpdesk Analyst provides technical support across Schuman Cheese, assisting employees with ... Prolonged periods of sitting at a desk or workstation. 2. Typing: Frequent use of hands to type on ...

Schuman Cheese

Help Desk Analyst

Fairfield, NJ · On-site

$70K - $77K/yr

The Helpdesk Analyst provides technical support across Schuman Cheese, assisting employees with ... Prolonged periods of sitting at a desk or workstation. 2. Typing: Frequent use of hands to type on ...

tilebar11

IT Help Desk - Showrooms

New York, NY

Job Title: IT Help Desk Analyst - Showrooms Location : New York, NY (Flatiron HQ) - 4 days onsite ... Occasional after-hours or weekend support during showroom openings, remodels, or critical incidents.

TileBar

IT Help Desk - Showrooms

New York, NY · On-site

$80K - $90K/yr

Job Title: IT Help Desk Analyst - Showrooms Location : New York, NY (Flatiron HQ) - 4 days onsite ... Occasional after-hours or weekend support during showroom openings, remodels, or critical incidents.

Vertisystem Inc.

Service Desk Analyst

Manhattan, NY · On-site

$22.50 - $30.75/hr

Tier 3 Service Desk Analyst (New York City) We re looking for a highly skilled Tier 3 Service Desk ... Mentor Tier 1 and Tier 2 analysts and help improve overall service quality What we re looking for ...

GroundWidgets

Software Support Analyst & Help Desk

Paramus, NJ · On-site

$20.75 - $28.25/hr

The Software Support Analyst/Help Desk plays a key role in improving and maintaining the satisfaction of our customers. Customer service, incident management and issue management are the key elements ...

Randstad Digital

Service Desk Analyst

Manhattan, NY · On-site

$26 - $32/hr

The Service Desk Analyst EDP will serve as front-line, level 1, IT support for the NYCHHC ... help requests - Triage requests to ensure accurate transfers and escalation, per service level ...

New

TEKsystems

Service Desk Analyst

Manhattan, NY

$29/hr

Will need to be comfortable working weekends starting Jan. Looking for mid to closing shift, that ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Spruce Technology Inc.

Service Desk Analyst

Manhattan, NY · On-site

$22.50 - $30.75/hr

The Service Desk Analyst EDP will serve as front-line, level 1, IT support for the organization ... help requests • Triage requests to ensure accurate transfers and escalation, per service level ...

New

Integrated Resources INC

Help desk Support

Secaucus, NJ · On-site

$20.75 - $28.50/hr

Service Desk analyst must be able lead and communicate status to the end user community via Email and Voicemail in adherence to the documented Production Outage process. Support Specialist: Develop ...

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All JobsHelp Desk Analyst JobsWeekend Help Desk Analyst JobsWeekend Help Desk Analyst Jobs in New Rochelle, NY

Weekend Help Desk Analyst information

See New Rochelle, NY salary details

$14

$24

$36

How much do weekend help desk analyst jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for weekend help desk analyst in New Rochelle, NY is $24.79, according to ZipRecruiter salary data. Most workers in this role earn between $20.29 and $27.69 per hour, depending on experience, location, and employer.

What is the difference between Weekend Help Desk Analyst vs Weekend IT Support Technician?

AspectWeekend Help Desk AnalystWeekend IT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, remote or on-site supportOn-site troubleshooting, hardware repair
Employer UsageIT service providers, corporate IT departmentsRetail, small business, corporate IT
Common Search IntentTechnical support, troubleshooting, customer serviceHardware issues, network setup, repairs

The Weekend Help Desk Analyst and Weekend IT Support Technician roles share similar certifications and work environments, often serving the same industries. The main difference lies in focus: Help Desk Analysts primarily handle remote support and customer inquiries, while IT Support Technicians often perform hands-on hardware repairs and on-site troubleshooting. Both roles are essential for maintaining IT operations during weekends, but their daily tasks and interaction levels differ slightly.

What cities near New Rochelle, NY are hiring for Weekend Help Desk Analyst jobs?

Cities near New Rochelle, NY with the most Weekend Help Desk Analyst job openings:

Weekend Help Desk Analyst jobs near you

Help Desk Analyst

Star Group LP

Woodbury, NY • On-site

$21.50 - $29.50/hr

Full-time

Medical, Dental, Retirement

Posted 18 days ago

Job description

As a Help Desk Analyst you will provide second tier technical support to the Star Group L.P. data network user community consisting of over 2000 users at multiple sites in a Citrix environment, Mobile devices, PC and laptops. You must be able to support enterprise applications. In addition to assisting users you need excellent problem solving and listening skills, and excellent communication skills to support the Star Group team members. Primary coverage is first shift with off hours and weekend support on a rotating, scheduled basis. During peak and seasonal periods, additional coverage is needed and team members are expected to be flexible.
Duties and Responsibilities:
  • Processes requests from the SGP user community: Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in- person requests for assistance from users experience problems with hardware, software, Mobile devices, Jabber, VoIP, networking and other computer related technologies.
  • Be proactive in resolving issues by working with users, technology team and/or vendors. Partner with the users, technology team and vendors to gather important insights to the issue, report, escalate and resolve problems.
  • Focuses on customer centricity by achieving first call resolution and assist with root cause analysis
  • Processes all access requests, user profiles application requests, change request and associated incident tickets and tracking in a timely manner in accordance with SOX & PCI adherence, follow company guidelines, policies and procedures. Tickets are completed in priority order.
  • Analyzes and resolves PC, Windows Terminal, Mobile devices, printer, fax, cabling, miscellaneous systems and Local Area Network (LAN) and WAN problems. Engage technical support members as needed.
  • Performs log, profiles, equipment and software audits as required; performs equipment and software inventories as required. Support technology set up for training rooms and conference rooms for classes, meetings, and presentations.
  • Works with telco carriers calling in data circuit or voice circuit issues. Follows up with carriers as to status of problems until resolved, verifying results with the locations. Works with users on resolving first tier issues with wireless devices, such as iPhones, Androids, iPads, Handheld devices, tablets, etc.
  • Performs problem trend analysis, so that the team can work proactively to resolve issues before they become chronic or repeater problems. Closes out tickets and notifies users of completion. Confirm with the user that a successful resolution was achieved.
  • Performs testing with all user related projects such as Multiview, ERP/Energy, LMS, HRIS, Mobile & Web Apps, and other internal applications. Documents results and works as part of implementation team.
  • Mobile device account management and managing an enterprise mobile account with over 3000 lines
  • Procurement and fulfillment of hardware requests, purchasing and inventory control.

Requirements:
  • Demonstrates character, integrity and ethical values.
  • Adheres to the policies regarding acceptable behavior
  • Must have working knowledge or familiarity with Microsoft Office, Outlook, Word, Excel, Access, System monitoring tools, Solar Winds, licensing, IT audits, etc.
  • Understands the impact and importance of Sarbanes-Oxley and internal control; develops appropriate skills for compliance; seeks education on new policies or processes; participates in training awareness programs.
  • Availability to travel to Star Group sites; approximately 10%.
  • High School Diploma with a certificate from a 6 to 12 month Information Technology program or related experience with three (3) plus years customer service experience and preferably in a technical environment
  • 2 years of college preferred or technical program with combination of three years of work experience
  • Excellent written and verbal skills

Benefits:
As a Help Desk Analyst, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are, of course, one of the main keys to our continued success and so, we are committed to your professional development. As we continue to grow, you may find opportunities for advancement to roles of greater responsibility with us.
Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:
  • Medical coverage (F/T staff)
  • Dental coverage (F/T staff)
  • Retirement Savings
  • Plus more!

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