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Weekend Help Desk Analyst Jobs in New Rochelle, NY

Help Desk Analyst

White Plains, NY ยท On-site

$21.25 - $29/hr

Help Desk Analyst Job Responsibilities : Responsibilities of this role will include: * Field incoming help requests from end users in person, via telephone/remote methods and via e-mail in a ...

Help Desk Analyst

Woodbury, NY ยท On-site

$60K - $65K/yr

The Help Desk Analyst is a critical member of the IT department, serving as the primary point of contact for end-user technical support and system administration dedicated to the Woodbury office as ...

Help Desk Analyst

Woodbury, NY ยท On-site

$21.50 - $29.50/hr

Job Summary : Kravet is seeking a Help Desk Analyst who will be a critical member of the IT department, serving as the primary point of contact for end-user technical support and system ...

Help Desk Analyst

New York, NY ยท On-site

$65K - $85K/yr

... p Desk or End User Support role within a fast-paced environment. * Strong understanding of ... Strong analytical thinking, problem-solving ability, and sound judgment in a support environment.

Description The Service Desk Analyst EDP will serve as front-line, level 1, IT support for the ... Skills Help desk, Troubleshooting, Customer service, Phone support, Office 365, active directory ...

Service Desk Analyst

Manhattan, NY ยท On-site

$22.50 - $30.75/hr

Tier 3 Service Desk Analyst (New York City) We re looking for a highly skilled Tier 3 Service Desk ... Mentor Tier 1 and Tier 2 analysts and help improve overall service quality What we re looking for ...

Software Support Analyst & Help Desk

Paramus, NJ ยท On-site

$20.75 - $28.25/hr

The Software Support Analyst/Help Desk plays a key role in improving and maintaining the satisfaction of our customers. Customer service, incident management and issue management are the key elements ...

Help Desk/Desktop Support Analyst

Jamaica, NY ยท On-site

$19.79 - $24/hr

We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical assistance for end users in Jamaica, New York. This Long-term Contract position focuses on delivering responsive ...

New

Deal Desk Analyst

New York, NY ยท On-site

$78K - $111K/yr

Additionally, the Senior Deal Desk Analyst will help scale our Deal Desk function internally. We're looking for a proactive, independent thinker, with sound business acumen and excellent ...

Service Desk Analyst

East Meadow, NY ยท On-site

$21.25 - $29/hr

Service Desk Analyst Altera Digital Health Long Island - Hybrid Overview As a Service Desk Analyst within our Global Managed Services team, you will be the first point of contact for our clients ...

Service Desk Analyst

East Meadow, NY ยท Hybrid

$21.25 - $29/hr

Service Desk Analyst Altera Digital Health Long Island - Hybrid Overview As a Service Desk Analyst within our Global Managed Services team, you will be the first point of contact for our clients ...

Service Desk Analyst

East Meadow, NY ยท On-site

$21.25 - $29/hr

Service Desk Analyst Altera Digital Health Long Island - Hybrid Overview As a Service Desk Analyst within our Global Managed Services team, you will be the first point of contact for our clients ...

Service Desk Analyst

East Meadow, NY ยท Hybrid

$21.25 - $29/hr

Service Desk Analyst Altera Digital Health Long Island - Hybrid Overview As a Service Desk Analyst within our Global Managed Services team, you will be the first point of contact for our clients ...

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Showing results 1-20

Weekend Help Desk Analyst information

See New Rochelle, NY salary details

$14

$24

$36

How much do weekend help desk analyst jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for weekend help desk analyst in New Rochelle, NY is $24.79, according to ZipRecruiter salary data. Most workers in this role earn between $20.29 and $27.69 per hour, depending on experience, location, and employer.

What is the difference between Weekend Help Desk Analyst vs Weekend IT Support Technician?

AspectWeekend Help Desk AnalystWeekend IT Support Technician
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, remote or on-site supportOn-site troubleshooting, hardware repair
Employer UsageIT service providers, corporate IT departmentsRetail, small business, corporate IT
Common Search IntentTechnical support, troubleshooting, customer serviceHardware issues, network setup, repairs

The Weekend Help Desk Analyst and Weekend IT Support Technician roles share similar certifications and work environments, often serving the same industries. The main difference lies in focus: Help Desk Analysts primarily handle remote support and customer inquiries, while IT Support Technicians often perform hands-on hardware repairs and on-site troubleshooting. Both roles are essential for maintaining IT operations during weekends, but their daily tasks and interaction levels differ slightly.

What cities near New Rochelle, NY are hiring for Weekend Help Desk Analyst jobs? Cities near New Rochelle, NY with the most Weekend Help Desk Analyst job openings:

Help Desk Analyst

Data Processing Resources

White Plains, NY โ€ข On-site

$21.25 - $29/hr

Other

Posted 28 days ago


Job description

Help Desk Analyst

Job Responsibilities:

Responsibilities of this role will include:

  • Field incoming help requests from end users in person, via telephone/remote methods and via e-mail in a courteous and professional manner.
  • Document all pertinent information, including requestor name, department, contact information, and a detailed description of the problem or issue.
  • Build rapport with and elicit problem details from help desk customers.
  • Prioritize and schedule problems. Resolve and/or escalate problems (when required) to the appropriately experienced technician/engineer.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on and remote fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Install and maintain anti-virus software and remediate issues.
  • Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Test fixes to ensure problem has been adequately resolved.
  • Perform post-resolution follow-ups to help requests.
  • Perform special projects, such as Office Suite and email roll-outs, as needed.
  • Develop and Document solutions in Incident management system to aid the infrastructure and supporting teams.
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals, from time to time.
  • Participate in after hours on-call rotation.
  • Some travel may be required.

There will be several people in this role who will all have very similar responsibilities as part of the team.

Necessary Skills:

  • Knowledge of computer hardware specifically laptops, desktops and printers.
  • Experience with desktop operating systems, including MS Windows 11 & Mac OS (and its recent variants e.g. Sonoma, Monterey, etc.).
  • Extensive application support experience with Office 201X and email platforms.
  • Working knowledge of a range of diagnostic utilities, including Remote system controls and Endpoint protection.
  • Experience imaging/reimaging systems SCCM/MECM.
  • Excellent verbal communication skills
  • Written communication skills/ability to create concise, clear documentation
  • Ability to organize multiple work streams.
  • Ability to handle demands from multiple customers and properly prioritize requests.
  • Ability to maintain a focus on customer service during competing priorities.
  • Attention to detail
  • Proven technical problem-solving skills based upon prior experience.
  • College diploma or university degree in the field of computer science

Desired Skills:

  • Prior help desk experience
  • Prior customer service experience
  • Certifications in Technology Hardware, Microsoft and/or Helpdesk
  • Working knowledge of Microsoft Active Directory.
  • Knowledge of ServiceDesk software
  • Knowledge of Microsoft System Center Configuration Manager/Endpoint Configuration Manager.