As a condition of your role supporting the RelativityOne Government product, you are required to ... Provide excellent customer service using the communication methodsdesignatedby Relativity
As a condition of your role supporting the RelativityOne Government product, you are required to ... Provide excellent customer service using the communication methodsdesignatedby Relativity
Executive Director, Museum
Mashantucket, CT · On-site
This position requires flexibility in the work schedule, which includes holidays and weekends. Must ... Government Communications office, on a national scale. Should possess a thorough knowledge of ...
Executive Director, Museum
Mashantucket, CT · On-site
This position requires flexibility in the work schedule, which includes holidays and weekends. Must ... Government Communications office, on a national scale. Should possess a thorough knowledge of ...
GLO - Government Relations Spec III (Legislative Liaison)
Austin, TX · On-site
$58K - $76K/yr
Due to the nature of this position some work on weekends and evenings will be expected. Preferred Qualifications: Experience in legislative or government communications. Proficiency in digital media ...
GLO - Government Relations Spec III (Legislative Liaison)
Austin, TX · On-site
$58K - $76K/yr
Due to the nature of this position some work on weekends and evenings will be expected. Preferred Qualifications: Experience in legislative or government communications. Proficiency in digital media ...
Communications Specialist/FOIA Officer- Police Department
Blacksburg, VA · On-site
$54K - $57K/yr
Occasional evenings and weekend hours may be required. The Town of Blacksburg is an EEO Employer M ... Experience with local government communications is helpful, but not required * Ability to establish ...
Communications Specialist/FOIA Officer- Police Department
Blacksburg, VA · On-site
$54K - $57K/yr
Occasional evenings and weekend hours may be required. The Town of Blacksburg is an EEO Employer M ... Experience with local government communications is helpful, but not required * Ability to establish ...
Communications Specialist/FOIA Officer- Police Department
Blacksburg, VA · On-site
$54K - $57K/yr
Occasional evenings and weekend hours may be required. The Town of Blacksburg is an EEO Employer M ... local government communications is helpful, but not required Ability to establish and maintain ...
Communications Specialist/FOIA Officer- Police Department
Blacksburg, VA · On-site
$54K - $57K/yr
Occasional evenings and weekend hours may be required. The Town of Blacksburg is an EEO Employer M ... local government communications is helpful, but not required Ability to establish and maintain ...
Due to the nature of this position some work on weekends and evenings will be expected. Preferred Qualifications: • Experience in legislative or government communications. • Proficiency in ...
Due to the nature of this position some work on weekends and evenings will be expected. Preferred Qualifications: • Experience in legislative or government communications. • Proficiency in ...
Communications Analyst
Woodbridge, VA · On-site
$65K - $119K/yr
Experience in a government or professional workplace environment involving public information and ... weekends for events or other department needs Starting Salary Range: $78,971.58 - $92, 907.75 We ...
Communications Analyst
Woodbridge, VA · On-site
$65K - $119K/yr
Experience in a government or professional workplace environment involving public information and ... weekends for events or other department needs Starting Salary Range: $78,971.58 - $92, 907.75 We ...
This position requires flexibility in the work schedule, which includes holidays and weekends. Must ... Government Communications office, on a national scale. Should possess a thorough knowledge of ...
This position requires flexibility in the work schedule, which includes holidays and weekends. Must ... Government Communications office, on a national scale. Should possess a thorough knowledge of ...
... government communications. The ideal candidate will have extensive experience operating ... weekends and Federal Holidays as required. * Assist with technology modernization efforts ...
Quick apply
Apply Early
... government communications. The ideal candidate will have extensive experience operating ... weekends and Federal Holidays as required. * Assist with technology modernization efforts ...
Apply Early
... government communications. The ideal candidate will have extensive experience operating ... weekends and Federal Holidays as required. * Assist with technology modernization efforts ...
... government communications. The ideal candidate will have extensive experience operating ... weekends and Federal Holidays as required. * Assist with technology modernization efforts ...
Partner with the SpaceX Communications team to identify and support outreach and messaging ... Flexibility required including long hours and weekend work when necessary to support operations and ...
Partner with the SpaceX Communications team to identify and support outreach and messaging ... Flexibility required including long hours and weekend work when necessary to support operations and ...
$88K - $149K/yr
... goals Communications and Reporting Prepare briefing materials, talking points, and reports for ... Evening and weekend work may be required to attend meetings, events, or legislative sessions. Valid ...
$88K - $149K/yr
... goals Communications and Reporting Prepare briefing materials, talking points, and reports for ... Evening and weekend work may be required to attend meetings, events, or legislative sessions. Valid ...
Library Communications Manager
Louisville, KY · On-site
$83K/yr
Develops partnerships and collaborates with civic institutions, businesses, government departments ... STANDARD CLAUSES May be required to work nights, weekends, holidays and emergencies (man-made or ...
Library Communications Manager
Louisville, KY · On-site
$83K/yr
Develops partnerships and collaborates with civic institutions, businesses, government departments ... STANDARD CLAUSES May be required to work nights, weekends, holidays and emergencies (man-made or ...
Government Affairs Manager
Hawthorne, CA · Hybrid
$110K - $150K/yr
Partner with the SpaceX Communications team to identify and support outreach and messaging ... Flexibility required including long hours and weekend work when necessary to support operations and ...
Government Affairs Manager
Hawthorne, CA · Hybrid
$110K - $150K/yr
Partner with the SpaceX Communications team to identify and support outreach and messaging ... Flexibility required including long hours and weekend work when necessary to support operations and ...
Government Affairs Counsel
Redmond, OR · On-site
$50/hr
Ability to work evenings and weekends as required. * Proficiency with Microsoft 365 required ... Master's degree in public policy, public administration, political science, law, communications, or ...
Government Affairs Counsel
Redmond, OR · On-site
$50/hr
Ability to work evenings and weekends as required. * Proficiency with Microsoft 365 required ... Master's degree in public policy, public administration, political science, law, communications, or ...
Ability to work evenings and weekends as required. * Proficiency with Microsoft 365 required ... Master's degree in public policy, public administration, political science, law, communications, or ...
Ability to work evenings and weekends as required. * Proficiency with Microsoft 365 required ... Master's degree in public policy, public administration, political science, law, communications, or ...
Government Affairs Counsel
Redmond, OR · On-site
$50/hr
Ability to work evenings and weekends as required. * Proficiency with Microsoft 365 required ... Master's degree in public policy, public administration, political science, law, communications, or ...
Government Affairs Counsel
Redmond, OR · On-site
$50/hr
Ability to work evenings and weekends as required. * Proficiency with Microsoft 365 required ... Master's degree in public policy, public administration, political science, law, communications, or ...
Partner with the SpaceX Communications team to identify and support outreach and messaging ... Flexibility required including long hours and weekend work when necessary to support operations and ...
Partner with the SpaceX Communications team to identify and support outreach and messaging ... Flexibility required including long hours and weekend work when necessary to support operations and ...
Partner with the SpaceX Communications team to identify and support outreach and messaging ... Flexibility required including long hours and weekend work when necessary to support operations and ...
Partner with the SpaceX Communications team to identify and support outreach and messaging ... Flexibility required including long hours and weekend work when necessary to support operations and ...
Government Affairs Manager
Hawthorne, CA · On-site
$110K - $150K/yr
Partner with the SpaceX Communications team to identify and support outreach and messaging ... Flexibility required including long hours and weekend work when necessary to support operations and ...
Government Affairs Manager
Hawthorne, CA · On-site
$110K - $150K/yr
Partner with the SpaceX Communications team to identify and support outreach and messaging ... Flexibility required including long hours and weekend work when necessary to support operations and ...
Weekend Government Communications information
See salary details
$47.7K is the 25th percentile. Wages below this are outliers.
$31K - $50.8K
30% of jobs
The median wage is $60.2K / yr.
$50.8K - $70.5K
43% of jobs
$72.4K is the 75th percentile. Wages above this are outliers.
$70.5K - $90.3K
28% of jobs
$90.3K - $110.1K
0% of jobs
$110.1K - $129.9K
0% of jobs
$129.9K - $149.6K
0% of jobs
$149.6K - $169.4K
0% of jobs
$169.4K - $189.2K
0% of jobs
$189.2K - $209K
0% of jobs
$209K - $228.7K
0% of jobs
$228.7K - $248.5K
0% of jobs
$31K
$72.8K
$248.5K
How much do weekend government communications jobs pay per year?
$54K - $80K/yr
Full-time
Posted 17 days ago
Job description
Posting Type
Remote/Hybrid
Job Overview
The Technical Support Specialist provides technical support to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. You will have frequent phone and email interaction with our customers and require the development of in-depth technical product, SQL, network and server knowledge and exceptional customer service skills.On a daily basis, the Technical Support Specialist creates, resolves, and maintains tickets, while working to resolve issues and escalate tickets to other teams and verticals. It is essential that the Technical Support Specialist maintains accurate records of all activities and interactions in Salesforce and responds to customers within identified service level agreements. You will inform management of important issues regarding personnel, performance, customer perception, and project statuses, and work with colleagues to ensure quality service. Product Support. This role will report to the Manager of Product Support.
This position is not aligned to a specific product area and will support multiple areas as needed. The working hours are 4x10-hour shifts: Saturday, Sunday, Tuesday, Wednesday (9:00 AM - 8:00 PM CST) with 1-hour lunch break, and this shift offers a compensation differential.
Due to specific customer contract requirements, this position requires that the successful candidate be a U.S. citizen. As a condition of your role supporting the RelativityOne Government product, you are required to obtain a Public Trust clearance. The process for obtaining the Public Trust clearance will be handled by the federal government and could include additional background screening regarding criminal history, drug use, financial records, and a character assessment. If you are unable to obtain the Public Trust clearance, you will be unable to work on the RelativityOne Government product, and your employment, if still in effect, may be terminated. Obtaining Public Trust clearance offers an additional compensation differential.
Job Description and Requirements
Your Role in Action: Technical Skills/Responsibilities
Use SQL applications and tools to run basic SQL queries
Respond tocustomerquestions, problems, and work requestson a daily basis
Develop anexpertisein company products and services and the initiative to take an active role in sharing this knowledge with customers
Partner with senior level team members as needed to troubleshoot and resolve customer incidents
Have or develop the experience to capably perform theTechnical Support Specialistposition responsibilities
Policy and Procedure Skills
Followappropriate proceduresfor creating, categorizing, updating, escalating, transitioning, and resolving tickets. Attention to proper detail when coding and documenting tickets is essential foraccuratereporting andmaintaininghistorical ticket data
Monitor assigned open tickets, contact customers, and update tickets ona timelybasis
Provide responsive support tocustomers during normal shift hours, when scheduled for early and late shifts, and asidentifiedfor on-call or as requested by management. Early/Late shifts andon-callcould berequired ofthe qualifiedTechnical Support Specialiststaff
Complete all daily tasks and projects
Track time daily
Expectations of the Role
Provide excellent customer service using the communication methodsdesignatedby Relativity
Flexible to work a4x10-hour shift: Saturday, Sunday, Tuesday, Wednesday (9:00 AM - 8:00 PM CST)with a 1-hour meal break, on-call schedule, or othertime framesspecified by management
Able to work an 8/9-hour Monday-Friday shift from 8am-5pm CST with meal break for the first 3 months of onboarding
Demonstrate initiative to learn new skills, such as SQL applications and tools to run basic SQL queries
Meet identified goalsregardingcustomer service tech support metrics
Commitment to and consistent demonstration of core company values
Your Skills
Customer support experience
Customer-focused and ability to understand expectations
Direct experience supportingcustomers as a primary contact or lead using phone and email
Experience troubleshooting complex issues
SQL and Windows platform experience
Travel 10% of the time
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
$54,000 and $80,000The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Required Skills:
Database Management, Documentations, Information Security, Project Management, Requirements Gathering, Software Development, Structured Query Language (SQL), System Implementations, Technical Support, Vendor Management