Weekend Front Desk Jobs in Crete, NE (NOW HIRING)

Front Desk Agent
Anant is seeking a Front Desk Agent to provide an exceptional firstexperience for arriving and departing hotel guests. Front Desk Agents provideaccurate and timely information and services and respond to telephone andin-person inquiries regarding reservations, hotel information, and guestconcerns.
Our ideal candidate has experience in serving guests in any capacitybut preferably a hotel environment or similar environment. They are familiarwith computers and other office equipment and are capable of learning newprocedures. This individual is also able to multitask and can remain personableand welcoming even in a fast-paced environment. They have excellent work ethicand are resourceful in resolving guest inquiries and requests.
Anant is an industry leader in hotel development, construction andmanagement throughout the Midwest. Our hotel brands include Aloft, EVEN Hotel,Holiday Inn, Holiday Inn Express, and Fairfield Inn & Suites. We believe inour core values of Honesty, Loyalty, and Dedication! To learn more about us,check out our website at http://www.anant.life!
JOB FUNCTIONS

• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned, requested or deemed necessary by management.
• Processes all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the most timely and accurate method possible.

• Contributes and maintains established information and communications sources such as department and front desk logbooks in order to enhance department communications and operations.
• Aids other employees and departments to contribute to the best overall performance of the department and the hotel.

KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below arerepresentative of the knowledge, skill, and/or ability required. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.
• Must be able to work in afast-paced environment and be proactive to anticipate guest needs.
• Capable of multitasking to answer phones, attend toguests, and other tasks.
• Strong attention to detail to spot errors intransactions, room bookings, etc., as well as safety issues or hazards aroundthe hotel.
• Capable of efficient time management.
• Possess sound judgment and decision-making skills.
• Capable of being resourceful, highly organized, andcustomer focused.
• Be an ambitious, energetic team player with a drive togrow in the career in hospitality.
• Must be able to work in a fast-paced environment.
• Must be able to understand and follow verbal/writteninstructions and communicate both verbally and in writing.
• Must be willing to assist co-workers with their jobduties.
• Must be able to learn new tasks quickly andthoroughly.
• Must follow all appropriate policies and procedures.
• Must possess excellent organizational skills.
• Must be able to meet personal appearance and cleanlinessor hygiene standards.
• Must be able to effectively manage time.
• Must have excellent work history and attendance record.
• Must be able to work flexible hours, weekends, andholidays.
EDUCATION AND EXPERIENCE
• Highschool diploma or equivalent required.
• 1+ yearsFront Desk Agent experience preferred.
• Experiencewith computer systems and office equipment required.
PHYSICAL REQUIREMENTS
• Must be able toendure long periods of standing and walking throughout an 8-hour shift.
• Must have closevisual acuity to perform an activity such as: preparing and analyzing data andfigures, transcribing, viewing a computer terminal, and extensive reading.
• Must be able torepeatedly bend and kneel while reaching below waist height at the front desk.
• Mustbe able to exert up to 10 pounds of force occasionally and/or a negligibleamount of force frequently or constantly to lift, carry, push, pull orotherwise move objects, including the human body.
• Must possess gooddexterity of hands/fingers, such as for gripping, pinching, writing, andtyping.
• Must be able toendure constant repetitive movement (typing, writing, etc.) for long periods oftime.
• Must be able tocommunicate verbally to guests and comfortably use a phone system.
• Must be able toadequately move about the hotel area to complete tasks.
Anant, Inc. is an EqualOpportunity Employer and does not discriminate against any individual based onrace, color, sex, national origin, age, religion, marital status, sexualorientation, gender identity, gender expression, military or veteran status,disability, or any factors prohibited by applicable law.
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