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FedEx Ground Manager BC

Bulldog Management Corporation

Cocoa, FL

Full-time

Posted 12 days ago

Job description

JOB DESCRIPTION

Qualified applicants MUST meet the following criteria:

  • Prior experience in the role of BC with a FedEx Ground ISP and/or FedEx Ground Manager ground preferred
  • DRO knowledge is a MUST!
  • Ground Cloud knowledge is a MUST!
  • Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
  • Exhibit professionalism when leading and coaching the team
  • Dispatching 10-22 routes daily.
  • Employee time management including workforce planning, vacation, and time off
  • Maintaining a fleet of vehicles including scheduling oil changes and other frequent maintenance with assistance from the owner
  • Manage DRO and route planning.
  • Perform above tasks on a six-day workweek
  • Complete monthly maintenance logs for FedEx
  • Take calls from drivers needing assistance
  • Schedule employees to maximize package count and ensure new Drivers get training routes.
  • Work a flexible schedule, including weekends, holidays, and during inclement weather
  • Make your team feel valued and welcome through employee engagement
  • Make roster adjustments as needed
  • Facilitate ISP and Station communication during load out
  • Track and report missing packages or delayed routes
  • Communicating standard work and safety tips throughout the day
  • Terminal troubleshooting
  • On-road support and Lockout and towing coordination
  • Rescue coordination & Track rescues
  • Training new drivers and coordinating ride along
  • DOT & safety compliance
  • Staffing and employment screening
  • Handle all Station paperwork
  • Attend station meetings
  • Fulfills duties as driver when needed to ensure daily local service success
  • Must be on call
  • Investigates, resolves and/or escalates customer service issues, as appropriate
  • Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with policies, procedures and other training requirements.
  • Displays flexibility and appropriate sense of urgency, while leading and engaging employees in a positive, professional manner

REQUIREMENTS

    ABOUT THE COMPANY

    Hiring for an Independent Service Provider that contracts with FedEx Ground to deliver and pick up packages. We are now accepting applications for a Business Contact (BC) management position to oversee 15-25 drivers daily in the service area.